Rockland Chrysler Dodge Jeep RAM - Service Center

Getting Service on a Lemon Car My car has turned to be a lemon. I understand that. But when the service department does nothing to help you with the paperwork and the transmitting o My car has turned to be a lemon. I understand that. But when the service department does nothing to help you with the paperwork and the transmitting of an insurance claim and wants the money up front and quick, its gets really bad. I was not given a written estimate of the repairs. They did not provide my insurance company with the information they needed to process the claim. I had dealt with this service department when they were under different owner and management. Things have gone downhill since the change over. Very bad public relations. very bad communication and poor and even illegal lack of disclosures and due processes. More

Joe did a great job We were very specific about what we wanted to buy and Joe found the perfect car. He communicated often and while other dealers are now calling a week We were very specific about what we wanted to buy and Joe found the perfect car. He communicated often and while other dealers are now calling a week after the fact he won the deal by being on top of his game. More

Excellent Service Tom was very helpful! Outstanding customer service. His rating is 10. He was very knowledgeable, friendly, and experienced with teaching about the dif Tom was very helpful! Outstanding customer service. His rating is 10. He was very knowledgeable, friendly, and experienced with teaching about the different parts and quality of use. More

Excellent place Excellent hospitality, positive vibe and the people take care of you there ,great customer service . Thomas J Biggie made sure everything was took ca Excellent hospitality, positive vibe and the people take care of you there ,great customer service . Thomas J Biggie made sure everything was took care of . Makes customers feel like home there . Excellent guy More

Replace a tire They were great. Did it in under an hour through the warranty company and didn’t charge me a penny. It’s worth the drive from Ramsey NJ. The ramsey They were great. Did it in under an hour through the warranty company and didn’t charge me a penny. It’s worth the drive from Ramsey NJ. The ramsey guys are horrible. The Rock is where it’s at! More

Very positive experience CJ Kruger, our service advisor, was extremely helpful when we brought the car in and also very diligent and proactive in follow ups. I was very please CJ Kruger, our service advisor, was extremely helpful when we brought the car in and also very diligent and proactive in follow ups. I was very pleased with the overall experience More

Best yet I had some serious problems with my '99 Dodge Caravan from a recent accident. Lots of damage to the front end brakes and suspension on the right side I had some serious problems with my '99 Dodge Caravan from a recent accident. Lots of damage to the front end brakes and suspension on the right side of my vehicle. Had parts replaced at another garage and not done well. Brakes started to lock on me. The service manager, Tom Biggie, who took charge of my vehicle showed me what was going on with the front brakes and just what I needed to solve the problems. Tom was friendly and knowledgeable and reassuring that the repair was necessary and would ensure my safety in the future. He is a credit to Chrysler's service department and it was a pleasure working with him. More

Having my Jeep inspected and repaired I dealt with CJ Kruger in the service department He was so nice and friendly It was my first time there and he made my experience perfect , He’s t I dealt with CJ Kruger in the service department He was so nice and friendly It was my first time there and he made my experience perfect , He’s the best person I ever dealt with !! More