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Rockland Chrysler Dodge Jeep RAM - Service Center
Nanuet, NY
2,664 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,664 Reviews of Rockland Chrysler Dodge Jeep RAM - Service Center
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June 23, 2022
I'm not accustomed to making an appt a month in advance and then on appt day, the service dept requests I leave my vehicle for a few days until they can get to it. What is the point of the appt then? I a and then on appt day, the service dept requests I leave my vehicle for a few days until they can get to it. What is the point of the appt then? I am told they are not short staffed but apparently you are if every customer has to leave their vehicle for a few days. Also, not one single person in the service dept called me back when I requested it. Not the service advisor nor the service manager. You literally have to go in person and track down your advisor to get any news about your vehicle. If this is the future of dealership service departments, I'm afraid we are all doomed! More
by mxman97
Verified CustomerEmployees Worked With
Anthony Duke
June 22, 2022
I purchased my Jeep Wrangler as a factory order and they made this process simple and easy to do. The service department is 2nd to none. Especially Kevin the service advisor. Always helpful and easy to work made this process simple and easy to do. The service department is 2nd to none. Especially Kevin the service advisor. Always helpful and easy to work with. More
by STEVENK23
Employees Worked With
June 22, 2022
Great friendly service and had me out there in a timely manner. One of the best service experiences I've ever had in 10 plus years of using the dealer. manner. One of the best service experiences I've ever had in 10 plus years of using the dealer. More
by Ken Price
Employees Worked With
Allan St. Germain
June 22, 2022
Other than it taking 4 days to get my car back, the service wqs great. service wqs great. More
by stracy1377
Employees Worked With
June 20, 2022
The service department has bad communication skills. Never kept me posted on when my radio would be ready to be installed. Never kept me posted on when my radio would be ready to be installed. More
by mmamudoski
Employees Worked With
June 20, 2022
Excellent service! Very personable and took the time to answer my many questions. Thank you!! Very personable and took the time to answer my many questions. Thank you!! More
by pmurray1228
June 18, 2022
Brought my 2019 Chrysler Pacifica into the deal cause it was scheduled to have the paint on the hood fixed. It was Scheduled a month in advance. Adviser said it would take a week. I dropped the van of 7:30a was scheduled to have the paint on the hood fixed. It was Scheduled a month in advance. Adviser said it would take a week. I dropped the van of 7:30am Monday morning… emailed and called Wednesday no response get email say the van was next in line…. Next in line????? 4 days and my issue that would take a week to resolve wasn’t even at the body shop. I use the van for business so I lost a week of jobs and the van wasn’t done. Picked the van up Saturday afternoon with the van not repaired. Very pour service. More
by cgnavarro.cn
Employees Worked With
Allan
