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Rockland Chrysler Dodge Jeep RAM - Service Center
Nanuet, NY
2,630 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,630 Reviews of Rockland Chrysler Dodge Jeep RAM - Service Center
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May 14, 2022
My service advisor Anthony Duke was polite, professional, knowledgeable and extremely responsive and accommodating. He took the time to listen to my concerns and explained what services I needed and why. A knowledgeable and extremely responsive and accommodating. He took the time to listen to my concerns and explained what services I needed and why. At pickup he even pulled my car around front so that I didn't have to go searching for it. More
by unappliedtime1
Verified CustomerEmployees Worked With
Anthony Duke
May 14, 2022
If I could give zero stars I would. The lack of communication was unbelievable from every level. What I was lead to believe was warranty work I was told wasn’t after the work was star The lack of communication was unbelievable from every level. What I was lead to believe was warranty work I was told wasn’t after the work was started. And that was only the beginning More
by katlexmom
Employees Worked With
Anthony Morrone
May 14, 2022
Thay rip off the people. thay was give me the picture of vehicle and they give me a different vehicle delivery. After than they said we don’t control our online post that from thay was give me the picture of vehicle and they give me a different vehicle delivery. After than they said we don’t control our online post that from third-party that is stupid. More
by OCEANBABU2009
May 14, 2022
Very dissatisfied. No customer loyalty. They treat you like a first time customer from another planet. Unprofessional. Water issue with Taillight since first year of pu No customer loyalty. They treat you like a first time customer from another planet. Unprofessional. Water issue with Taillight since first year of purchase. Changed every year. This year they decided not uphold their responsibility or warranty on an 8 year old defect. (1 year old tail light). Lied on service receipts. Still had the nerve to charge a diagnostic fee for a multi-repeat issue. Lost my business. Sincerely Mistreated More
by Partyof6
May 13, 2022
Kevin was terrific. Thank you for the great service! Will be back again. Thank you! Thank you for the great service! Will be back again. Thank you! More
by cissackedes
Employees Worked With
May 12, 2022
The fact that it’s close to home is a plus already but RCJD is more than close, it’s a really good dealership. I had a good experience buying here and my service experience since has been phenomenal. RCJD is more than close, it’s a really good dealership. I had a good experience buying here and my service experience since has been phenomenal. More
by Bwilliamspr
Employees Worked With
May 11, 2022
Katrina Kastrati is the "saving grace" of the service department. She turned a horrible experience into a pleasant one. She recognized my loyalty to jeep (I own two), she listened to my issues with the s department. She turned a horrible experience into a pleasant one. She recognized my loyalty to jeep (I own two), she listened to my issues with the service I received, and she rectified my problem. She was calm, discrete and above all polite and accommodating. She is a jewel and deserves recognition and praise. Katrina's name should be listed below so other customers can recognize her professionalism and grace! Thank you Katrina. In a world where customer service has fallen by the wayside, you are a rarity! More
by elainewinship
Employees Worked With
Katrina Kastrati, Customer Relations Manager, Nanuet NY
May 11, 2022
Allan St. Germain helped me when I brought my compass in for a recall notice. He explained everything and put my mind at ease especially being a mom of two. He Germain helped me when I brought my compass in for a recall notice. He explained everything and put my mind at ease especially being a mom of two. He told me he would try to have my car back the same day but informed me if there would be any delays. I really appreciated that he didn't push other services but gave me information that could help me. In the future, I will bring in my car to him even if it's an oil change. More
by yo0913
Employees Worked With
Allan St.Germain
