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Rockland Motor Sport
Suffern, NY
14 Reviews
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Showing 14 reviews
September 26, 2023
Inconsistencies and Discrepancies at Rockland Motorsport ⭐️☆☆☆☆ I recently had the experience of purchasing a 2014 Honda Accord from Rockland Motorsport, and I find it necessary to share th Motorsport ⭐️☆☆☆☆ I recently had the experience of purchasing a 2014 Honda Accord from Rockland Motorsport, and I find it necessary to share the details of this transaction for the benefit of other potential consumers. Pricing Inconsistencies: The initial listed price of the vehicle was $15.8K. However, upon finalizing the deal, the cost was inflated to $17.5K. I later came to realize that this is a common practice, with a recurring additional charge of $3995, which many customers seem to have been subjected to. Documentational Oversights: Post-purchase, I found that essential paperwork was absent. The absence of critical documents, including the Buyer's Guide and vehicle title, poses significant concerns and challenges for any buyer. Unexplained Mileage Addition: To my surprise, the car had been driven for an additional 300+ miles between my agreement to purchase and the actual handover. This discrepancy remains unaddressed and unexplained. Unresponsive Approach to Resolution: On reaching out to seek clarification and resolve the above-mentioned issues, the dealership's response was less than satisfactory, marked by avoidance and a lack of commitment to addressing customer grievances. Based on my experience, I would advise potential buyers to be cautious, detail-oriented, and ensure full clarity when considering a purchase from Rockland Motorsport. More
by BB
Employees Worked With
Shahid Khan
Helpful July 19, 2018
Unorganized, clueless staff The salesman had no information on the car and very unorganized. I had to file my information twice and he forgot to give me my second pair of keys. I The salesman had no information on the car and very unorganized. I had to file my information twice and he forgot to give me my second pair of keys. I had to pick them up and drive over to him. He Would not try to make things convenient for me at all. He was very sarcastic and had no motivation in giving me details or information in getting the car. All he was worried about was taking his lunch break. The dealership itself was dirty and stuff thrown everywhere. It was the worst experience iv ever had in buying a car More
by Tslav
Employees Worked With
Gary De Lalla
June 01, 2018
Found my Volvo S60 T5 at Heidt Motors I would highly recommend Heidt Motors because they are straight shooters. Work with Gary and Alfredo to find a quality car in Suffern. I have had some I would highly recommend Heidt Motors because they are straight shooters. Work with Gary and Alfredo to find a quality car in Suffern. I have had some trials with other dealers but not here. The financing had No excessive fees and everything was explained clearly. The car was pristine and Gary went out of his way to correct any issues prior to the final sale day. In this case a tiny crack in the windshield. I also have all the same tire brand on the car. You cant go wrong with Heidt! More
by Gieske989
Employees Worked With
Gary De Lalla, Alfredo Gonzalez
April 12, 2018
Above & beyond helpful Everyone here is friendly & helpful. They went out of their way to make sure we got the car we wanted! We would definitely use Heidt Motor Company aga Everyone here is friendly & helpful. They went out of their way to make sure we got the car we wanted! We would definitely use Heidt Motor Company again. More
by Jes
Employees Worked With
Gary De Lalla, Alfredo Gonzalez
April 10, 2018
Great Experience All Around We got a great car at a great price. Everyone at the dealership was easy to deal with. No hassles. Just a nice smooth transaction. We got a great car at a great price. Everyone at the dealership was easy to deal with. No hassles. Just a nice smooth transaction. More
by nissan04
Employees Worked With
Gary De Lalla, Alfredo Gonzalez
March 14, 2018
Best car buying experience ever! We had an amazing experience all around! We had been looking and pricing vehicles and on a whim, stopped at Heidt in Suffern, NY to “just take a look We had an amazing experience all around! We had been looking and pricing vehicles and on a whim, stopped at Heidt in Suffern, NY to “just take a look.” We ended up dealing with Jeff Sanchez who is a truly wonderful person who was an absolute pleasure! He was knowledgeable, helpful and very accommodating. Purchasing a vehicle can be overwhelming, but not here! It was truly a wonderful experience. Thank you Jeff & thank you to the owner Scott. You both made this such a positive and easy process! More
by Yanyfam
Employees Worked With
Jeff Sanchez
February 27, 2018
Amazing experience from start to finish! Lost our well-loved Jeep Cherokee to a deer accident and needed to replace it quickly. We had a budget to stick to and some specific criteria. Jeff wa Lost our well-loved Jeep Cherokee to a deer accident and needed to replace it quickly. We had a budget to stick to and some specific criteria. Jeff was responsive - answering texts on a Sunday night, making sure the car was as perfect as a used car couldn’t be - and honest. No games when it came to inventory or price which was a real pleasure after the experience we had at the 6 other dealers in NY and NJ that we tried to work with over the course of two weeks of looking for a car. Working with the Heidt team was a pleasure - real guys that understand the stress and anxiety that go with buying a car. I only wish we had gone to them first. When we need a car next time Jeff will be our first call. More
by Mslippen
Employees Worked With
Jeff Sanchez
February 03, 2018
Fast and Friendly.. My purchasing experience was fantastic. Excellent quality, friendly service, great prices, couldn’t really ask for more! Very pleased with the attent My purchasing experience was fantastic. Excellent quality, friendly service, great prices, couldn’t really ask for more! Very pleased with the attentiveness, communication, and reliability of this dealer. More
by Hondaguy2018
Employees Worked With
Jeff Sanchez
February 03, 2018
Perfect! Jeff Sanchez was terrific! From the moment I walked into the showroom until I drove off with my new car, which was the same day, Jeff made everythin Jeff Sanchez was terrific! From the moment I walked into the showroom until I drove off with my new car, which was the same day, Jeff made everything run perfectly smooth and took care of everything for me. It was the best car- buying experience I have had to date. He welcomed me, put me at ease, completely addressed my questions and concerns, and gave me a very fair deal on my old car I traded in. I am very happy to recommend Jeff and Heidt Motor Company LLC to my friends and family, and I have. I love my car. Go there before you go anywhere else and ask for Jeff. You will be happy you did. Steve M. More
by Steve
Employees Worked With
Jeff Sanchez
January 25, 2018
First dealer buy for me This was the experience for me very stressful but I got what I wanted and price and they work with you just have patience and nothing wrong won’t happ This was the experience for me very stressful but I got what I wanted and price and they work with you just have patience and nothing wrong won’t happen I am proud of myself and they are good people thank you until next time More
by Bigphil006
Employees Worked With
Jeff Sanchez, Gary De Lalla
