After a very frustrating encounter with incompetence at a different Long Island dealer, while trying to repair the recalled passenger presence system(airbag) in my vehicle, I was referred by GM Customer Care to Rockville Center GMC. When I called I was helped by Nicole, and Eric. Eric(manager) assured me that the repair would be no problem and Nicole made sure the necessary parts were in stock before booking my appointment. It quickly became clear that the team there takes a customer oriented, common sense approach to their business practices.
I showed up for my appointment, and was greeted very courteously by Tony(service consultant), and my car was repaired two hours after I dropped it off. In one visit and less than two hours, these guys were able to complete a job that the other shop could fulfill not after having my car for more than 48 hours. Rockville Centre is my new go-to shop for dealer services.