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Rockwall Ford

Rockwall, TX

Overview
Reviews
Vehicles
4.8
1,700 Reviews
Call Dealership (972) 290-2200
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990 E I-30

Rockwall, TX

75087

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Showing 1,700 reviews

October 08, 2024

DO NOT BUY HERE! If I have to buy a car again, this place would be the last one to visit. They told me that the bank had approved me for a certain rate, and a few day More

by Carlos Hernandez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Carlos
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Oct 10, 2024 -

Rockwall Ford responded

Carlos Hernandez, We're sorry that after further attempts to resolve your concerns, we are unable to meet your expectations. If there is ever anything we can do for you in the future, we hope you’ll give us the opportunity to earn your business back. Jeff Hicks General Manager jhicks@rockwallford.com

October 05, 2024

I like to have my truck repaired there. They are friendly and take care of my needs. More

by jew2539
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James did a good job.
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Oct 12, 2024 -

Rockwall Ford responded

Hi, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

October 05, 2024

Kris was my tech and he was great. I have worked with him before and he always is exceptional. More

by gregsherrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris
Report | Print
Oct 12, 2024 -

Rockwall Ford responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

October 05, 2024

I can always count on Rockwall Ford to take care of my car and keep it running smoothly. The service advisors are always friendly and helpful. More

by johntrotter_4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Report | Print
Oct 12, 2024 -

Rockwall Ford responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 04, 2024

Amazing service and Amazing Workers - they really pulled through on my car and i super appreciate it More

by ellen.january
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
shae
Report | Print
Oct 06, 2024 -

Rockwall Ford responded

Hi, we're so glad that we were able to go above and beyond your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 04, 2024

James was my service advisory and he was very friendly and helpful and took care of me quickly. More

by lynette14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Report | Print
Oct 12, 2024 -

Rockwall Ford responded

Hello, we're happy you found James to be so supportive during your experience here at Rockwall Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 02, 2024

Merri was very helpful and sweet! She help us very quickly and effectively! I was very satisfied More

by Jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merri
Report | Print
Oct 06, 2024 -

Rockwall Ford responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

October 02, 2024

Very fast and efficient service. Timely and friendly service. Appreciate getting me in so quickly. More

by SERIYP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Oct 06, 2024 -

Rockwall Ford responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 01, 2024

Kris is always great at getting me in & out. Very helpful and informative through the whole process. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris
Report | Print
Oct 04, 2024 -

Rockwall Ford responded

Hi Chris, we're happy you found our staff to be so supportive during your experience here at Rockwall Ford. Please don't hesitate to reach out if there's anything additional we can do for you.

October 01, 2024

Large dealership with plenty of vehicles to choose from, friendly, clean, conveniently located, I found me purchased in the webpage. More

by Kenneth
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Morris, The finance guy?
Report | Print
Oct 04, 2024 -

Rockwall Ford responded

Hi Kenneth, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

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