Rockwall Kia

Horrible experience. They may not have commissioned salesmen, but the finance managers certainly are. This was my first time financing a car, and I made the mistake of te They may not have commissioned salesmen, but the finance managers certainly are. This was my first time financing a car, and I made the mistake of telling them that. The finance manager sold us a “package” of three products, that apparently can’t be sold separately (which is completely false). Turns out the package of was actually a package of 5, and when I asked about the other two products the finance manager wouldn’t explain what it was, instead just brushing me off and telling me it was already part of my payment. They wouldn’t tell us our payment amount or our rate until we were already to the point of signing documents. They didn’t give us all our documents when we left, only the signature pages, and they won’t answer the phone or return our calls. Now we are left with products we didn’t want and don’t know how to use because we don’t have the documents that explain all the details. This was a learning experience for us. These guys check off every box for underhanded, sleazy car dealers looking to take advantage everywhere they can. More

I bought a 2026 Kia Carnival Hybrid the service was great by Mark while he was selling me the vehicle, afterwards he never responded my calls or texts, less than 45 days from purchase date the vehicle stalle by Mark while he was selling me the vehicle, afterwards he never responded my calls or texts, less than 45 days from purchase date the vehicle stalled on active highway traffic during a storm, my vehicle spent 32 days at the dealership only to be returned to me with an “unable to replicate sorry”Kia corporate America has refused to repair the vehicle . The Rockwall Kia manger never returned my calls. My car just suffered a second active traffic stall putting my family in immediate danger. Kia obviously know there’s an issue with hybrid vehicles but don’t care about the safety and peace of mind of their customers. This have been the worst 3 months of my life! I can’t warn anyone enough to avoid buying a death trap for your family. More

Bought a brand new Kia Telluride 24 miles on it brought it in for service and forward looking camera is FLASHING the dash ask service for help with problem and Nothing we don't have a loaner got a lot full it in for service and forward looking camera is FLASHING the dash ask service for help with problem and Nothing we don't have a loaner got a lot full but no loaner . Didn't have a problem with my check. PPE is all I can say More

Shout out to Casey Brown for the excellent experience at Rockwall KIA!! He made it fun and did a great job dealing with my stress!! Rockwall KIA!! He made it fun and did a great job dealing with my stress!! More

I had amazing experience with Rockwall Kia Hank was absolutely great he work with me on what i wanted and i will highly recommend them to my friend and family thank you so much absolutely great he work with me on what i wanted and i will highly recommend them to my friend and family thank you so much More

Like others he lied to me took my 10000 deposit put none of it on the principal of the loan he put it on extras I didn't approve and told me that these things came with the car of it on the principal of the loan he put it on extras I didn't approve and told me that these things came with the car More

The only good thing I can say about my experience is the price was decent. After speaking with the sales guy, Marco, he failed to mention before I drove nearly 7 hours there, that the windshield trim was mi price was decent. After speaking with the sales guy, Marco, he failed to mention before I drove nearly 7 hours there, that the windshield trim was missing and there was paint missing from the side. He seemed friendly enough but didn't know much about vehicles. He promised to have the part sent to us by the next Thurs. I purchased on a Sat. Well after multiple texts and out right lies, my wife and I called their parts dept nearly 6 weeks later. Nope, the were only told to get a quote, nothing more. We finally spoke to an adequate and truthful as well as helpfull person. Oh, tge neglected to tell me that the "detailers" broke a plastic piece in the van and just stuck it in the back and i dod t see it until i arrives home. Now, the finance guys are on a whole other level of annoying and inadequacy. Not only did the guy out right lie about the warranty i was getting by charging me 3 times more but only sent me with the minimum to make it legal. The bill of sale. No other paperwork, no warranty paperwork, nothing. I requested paperwork and email for ALL. Nope, he Saud he had someone place it all in the vehicle while I was using the restroom. The even worse part out of all of this, is that they git my out of state taxes incorrect so now, 2 months later. We still have no lic plate nor registration, cannot get an inspection sticker because the DMV will not release anything per not getting paid the correct taxes. We continue to wait for the finance guy to get back yo us with an update however nothing is happening!?! We don't know what kind of dealership this is but have never had anything close to these issues buying new or used. All we want now is the dmv to get paid so we can get our vehicle registration and plates! I just cannot believe there are this many good reviews after our experiences. More

I purchased a 2021 Kia Sportage on 4/22/2025. I have yet to receive my tags/plates from the dealership. On my first call I was told there was a lien on my vehicle that had to be paid before I c I have yet to receive my tags/plates from the dealership. On my first call I was told there was a lien on my vehicle that had to be paid before I could get my tags. I requested several times to talk to the General Manage, he is never there and I always got sent to the Sales Department. I was told that it was in the works and could take a week or more to get them. I continued to call always getting the same answer. When my paper tag expired, I called and went through the same scenario; where are my tags, can I get another paper tag. I sent in a copy of my insurance and waited for the updated paper tags. I called again 2 weeks ago, I was told I would get a new paper plate within a few days, because the DMV was so backed-up there was a longer wait. I waited a week no tags. When I called back, I ended up talking to the Finance Department, and was told that they could not send out new paper tag, they had to go to the DMV and request them. I was told they would go Friday, July 11th and overnight the tag to me. Still no paper tag. I finally called the DMV myself. The dealership has 30 days to file the paperwork for the new owner to be reassigned registration. Rockwall Kia has not filed any paperwork with the DMV for my vehicle. I called Rockwall Kia again, got the same run-a-round and was told that I would get a call back from a suppose Sales Manager. No call that afternoon or this morning to follow up. I am a Senior Citizen and need my car for doctor appointments and worry I will get a ticket. I don’t understand to just out and out lie to the customer, horrible customer service. Do I need a lawyer?? More

Sakes process was good but finance pressured me to take service warrant. I said no multiple times finally agreed. Didn’t get paperwork until a week later and it was not as presented so I cancelled that par service warrant. I said no multiple times finally agreed. Didn’t get paperwork until a week later and it was not as presented so I cancelled that part. Warranty company still hasn’t gotten corrected paperwork so I cancelled get the $2100 taken off contract, it’s been over a month. Left several messages and email but no response. Follow up service is terrible. More

Horrible car buying experience! Nothing but lies and half truths. Very typical shady dealership? Please do yourself a favor and buy anywhere but here. Nothing but lies and half truths. Very typical shady dealership? Please do yourself a favor and buy anywhere but here. More