Rocky Top Chrysler Jeep Dodge

Rudest I've Been Treated In Over 15 Years After much research over the last few weeks I had settled on the purchase of a new 2015 Jeep Wrangler Unlimited Rubicon and after searching for awhile After much research over the last few weeks I had settled on the purchase of a new 2015 Jeep Wrangler Unlimited Rubicon and after searching for awhile found only one within a 200 mile radius that had the options that I wanted and none of the ones that I didn't. It was located at Rocky Top Jeep in Kodak, TN near Pigeon Forge. After emailing and asking if I could get an appraisal for my trade in I was told that I could use the Kelly Blue Book feature on their website but would need to come in for an in person appraisal. Last Friday I took off from work early and drove over an hour to do just that. Upon entering the dealership and speaking with the internet manager I informed them that I was mainly there for an appraisal just to see where I stood as far as negative equity and such because I didn't want to be too upside down. I had already gotten appraisals elsewhere but every dealership seems to be different. I was put off onto a salesman and took the Jeep for a drive despite not really needing to as I had already test driven them and knew that's what I wanted. Upon arriving back at the dealership we went back to his desk and they finally started the routine of driving my car and coming up with an offer. Their initial offer came via Black Book, which gives the lowest trade in prices, not Kelly Blue Book as their website would lead you to believe. The trade in difference between the two was around one thousand dollars more in favor of Kelly Blue Book. However neither was close enough to the primary offer I had received from a dealer closer to home. After asking what they could do to get me to agree to make a purchase I told them they would need to be closer to the other dealer's offer. They acted as that wouldn't be a problem and agreed to give me the same price. But all they did was increase the price of the Jeep by the same amount to "Look good for the bank". This didn't address what I was wanting at all and I was still covering the entire amount. If this was the best offer that they would make that would've been fine and I would've thought about whether I wanted to pay more for what I wanted or save money getting one that didn't have the exact options. This is where my problem began. I asked the salesman if I could have a print out of the figures they were offering to have something to look over and talk to my wife about and he told me that if I wasn't going to take it to my bank that day then there was no point in he printing anything out. Basically if I wasn't going to purchase the vehicle then and there he wasn't going to make a copy of a paper which is ridiculous. I actually took a picture of it because I still wasn't completely put off yet. When I asked for my keys back and told him that I would need to think things over first he brought the new car manager Ken back to speak with me. After explaining that I wasn't totally certain if I wanted to accept their offer his attitude completely changed. He said "You didn't come here intending on buying anything today did you?" As I had discussed with the salesman, if they made a good enough offer I would contact my bank and get things moving. However they did not. After explaining this again he said with quite the attitude "Do me a favor, next time you come in here tell us that you're not serious about buying anything today. I had my guy working on this for an hour." Basically I was just wasting their time since I wasn't committing to a purchase at that very moment. If I wasn't serious about making a purchase I wouldn't have taken time off from work as well as spent the gas driving over an hour one way as well as another hour sitting at their dealership. This is the most angry I've ever been leaving a car dealership as I've never had anyone talk to me with the attitude that Ken had. Ironic that he mentioned "next time" when there absolutely will not be a "next time" for I or anyone that I know. Even if I have to settle for a Jeep without everything that I want, I would rather give my money to someone that knows the basics of customer service. I would recommend anyone considering this dealership to think long and hard about whether simple customer service is important to you. If you aren't ready to purchase the very moment you're there with an offer that's likely well behind what others will offer you don't expect very many kind words after. You'll likely have an angry new car manager with a bad attitude to deal with. More

Unacceptable wait time 1st trip was appt for batt going dead on my 2014 ram. Batt tested bad but dealership didn't have it in stock. Required a second trip; 3 hr driving tim 1st trip was appt for batt going dead on my 2014 ram. Batt tested bad but dealership didn't have it in stock. Required a second trip; 3 hr driving time plus 4.5 hr in waiting room. Doesn't seem unreasonable for dealership to keep a battery in stock for warranty replacement. 2nd trip was appointment for oil change. A 2 hr wait for an oil change is ridiculous in light of the fact I had an appt. it appeared the process didn't begin until 1.5 hrs after the scheduled appt. additionally, the technician spillled oil all over the engine & transmission while replacing the filter. He blamed it on poor design of the engine but it was actually due to him not following proper removal procedures from my research. The service rep called to my attention there was a recall notice & 2 rrt's due on my truck but they didn't have time to perform them. On the paperwork I received, she stated I had "declined" the service because of time. Total BUNK to cover themselves. I have since called another dealership to make an appt for the service. They told me it was simply some software updates & wouldn't require an appt. just stop by & they'd perform it in a matter of a few minutes!!! Definitely disappointed in rockytop!! More