Rocky Top Ford Lincoln - Service Center

On Friday (12/14/12) at the start of our vacation, our fuel pump went out on our Crown Vic. Brought in "on the hook" at 1:00pm we were at the mercy of the McNelly service department. Service advisor Kris fuel pump went out on our Crown Vic. Brought in "on the hook" at 1:00pm we were at the mercy of the McNelly service department. Service advisor Kris told us that she would have someone look at it ASAP. By 3:00pm the problem was diagnosed as a bad fuel pump which they did not have in stock. Friday afternoon...vacation ahead and no car. The local car rental facility could not promise us a vehicle but when Kris called on our behalf, we had a car within 30 minutes. Since we were scheduled to go home Monday afternoon, it was critical that the repair be made on Monday morning. At 11:00am on Monday Kris called to say that our car was ready to be picked-up. We were in a strange town, car trouble, no appointment on a Friday afternoon but thanks to Kris and her fine service staff, we never missed a beat. I can't thank the staff enough for saying our shopping trip to Pigeon Forge. You guys were real life savers....thanks. More

Absolutely atrocious customer service.....had an issue with Lincoln MKZ My Synch system while on the road......had no time to make an appointment (would have been at least a day out).....asked to borrow a with Lincoln MKZ My Synch system while on the road......had no time to make an appointment (would have been at least a day out).....asked to borrow a simple tool to disconnect my MKZ battery to "reboot" system and instead of being loaned a stupid 10mm socket set or a crescent wrench, received a verbal rebuke from the arrogant service manager....go elsewhere if you can.......really lame and rude people here.....worst car service contact in my life!!!! More

Traveled From Saint Louis,Mo. to North Carolina, Engine Light Came on And I stopped at Dealership. Was Told I needed $3500. to $4,000. in Repair Work, Needed New Transmission & the Front Axel was Loose, ta Light Came on And I stopped at Dealership. Was Told I needed $3500. to $4,000. in Repair Work, Needed New Transmission & the Front Axel was Loose, taked me into Trading my car, Owned it less than 3 months, Gave me $3000. in a trade in, since my car had so much damage/repairs. Turned out my Car was resold, without any repairs being made. I'm out over $6500. which they refuse to reimburse me. If You Are Visining Sevierville, Beware. I was Ripped Off. More