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Rod Hatfield Chevrolet, LLC

Lexington, KY

2.9
195 Reviews
Nestled in Lexington, Rod Hatfield Chevrolet is your partner in every drive, from browsing standout models like the 2025 Silverado 1500, 2025 Tahoe, and 2026 Equinox to keeping your vehicle road-ready for years to come. Whether you’re hiking the trails of Raven Run or soaking in the equine charm of Kentucky Horse Park, our team is dedicated to elevating your Central Kentucky adventures. Stop by today to experience how our vehicles—crafted for power, comfort, and style—can bring the Bluegrass to life.
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232 W New Circle Rd

Lexington, KY

40505

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Showing 195 reviews

May 19, 2025

My recent experience at Rod Hatfield has me wondering how they are even still in business. The service department is the worst group of people (except for Jamaal in the oil change department) I believe I hav More

by ScrewRH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The, entire, department
May 19, 2025 -

Rod Hatfield Chevrolet, LLC responded

Thank you for your feedback. We’re sorry for the issues you described. Unfortunately, we have no records of this service or your name in our system. To assist you, please provide details like service date or vehicle info and contact our service manager at 859-299-2772. We’re committed to helping with all verifiable issues. Sincerely, Rod Hatfield Chevrolet

May 06, 2025

Everyone was great! Cory was amazing I would highly recommend them on buying a vehicle More

by wmaynard1988
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cory
April 06, 2025

Drove 1. 5 hours to get our truck,bc we broke down 1.5 hrs from home,had to leave it there. ,only to find he had confirmed verbally with us to make the drive,a More

by Angelt231
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
Apr 07, 2025 -

Rod Hatfield Chevrolet, LLC responded

We are truly sorry for the unacceptable experience you had with our service department. It’s completely understandable that you’d be upset after driving 1.5 hours to pick up your truck—especially after a breakdown—only to arrive and find it wasn’t ready. We’re taking immediate steps to address these issues internally and would appreciate the chance to discuss this with you directly to make amends. Please don’t hesitate to call 859-299-2772 at your convenience.

Apr 07, 2025 -

Angelt231 responded

I dont know what discussing can remedy at this point. I had to drive to Cincinnati and back the day your tech called us and said good to go. Even if he had to leave I feel whoever was in charge should have stayed late and ran the regen. Knowing we were so far from home we got nothing more than "no, sorry". 800$ for 2 sensors that weren't originally found,and 1,100 for labor? These sensors are not indepth fixes. We lost so much businesses this week and we were unable to address all of our obligations due to Rod Hatfield having to reach out to GM to solve a very common issue with these trucks. There was a 200.00 discount applied leaving us with a 3k dollar bill. So unless you can remedy any of these things,moving forward we will Always check reviews before trusting that a dealership is as good as the one we use simply because it's Chevrolet. Also, I would like our email survey that GM sends out because we haven't recieved it. If I have to call and inquire, I sure hope it wasn't "forgotten " You guys stressed us out to the max!

March 05, 2025

I had the pleasure of working with Jeff Wells and Kevin Parnell at Rod Hatfield Chevrolet. I traded in a Jeep Gladiator for a Ford Raptor. It was a bit complicated (as I live in VA) but they made it an eas More

by JTT2
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeff Wells, Kevin Parnell
December 24, 2024

Took 9 weeks to replace a shifter cable and charged $1250. We had to constantly call to get info and updates. Dealership was less than forthcoming. Neither manager, Rylan or Shane did what they said to More

by Smithelec3JDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shane and Rylan
October 12, 2024

In the past 25 years I’ve bought 3 cars from Ron Hatfield my cars and experiences have all been exceptional !!! More

by Katherine
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dylan Howard
August 25, 2024

If you own a Chevrolet Volt with the Shift to Park issue, do not bring it to this dealership. They will not follow the service bulletin for the issue and will try to make you pay for the service out of pocke More

by ctcolliver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian; Service Manager(?)
August 07, 2024

DO NOT go here to get your car serviced for any reason. While the people there are decent blue-collar workers. They DO NOT know how to diagnose or fix cars at all. Please avoid this place at all costs. You More

by Kimberly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rylan Toland
July 16, 2024

While traveling through Kentucky pulling a fifth wheel RV with a Silverado HD 2500, the engine started missing and gave an emissions error warning. I called Rod Hatfield explaining the issue and got an immed More

by Gary F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Mullins
July 16, 2024

My wife and I have been very fortunate to be working with Brian in the service department. The issue with our car was extensive, but Brian kept us informed on a regular basis what was required to get the car More

by Spartan
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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