Rod Hatfield Chevrolet, LLC

Dealership did outstanding work to get my truck back on the road to finish my vacation 👍 the road to finish my vacation 👍 More

Issue post service, but the people there were friendly. Overall it was a good experience Overall it was a good experience More

Kept me well informed but the service department need some new techs and better supervision, did not complete the job that was agreed upon nor was this vehicle properly inspected before resale I could ke some new techs and better supervision, did not complete the job that was agreed upon nor was this vehicle properly inspected before resale I could keep going but overall a nightmare More

Advisors are disconnected and gave horrible customer service skills. They don’t thoroughly explain anything and send you on your way with nothing. service skills. They don’t thoroughly explain anything and send you on your way with nothing. More

The service was done quickly and it Mt satisfaction. I was treated very nicely. I was completely satisfied. I was treated very nicely. I was completely satisfied. More

There were a few times where I felt I was lied to and workers were rude but in the end we r happy with the vehicle we got. I was told I cld start the car with an app and come to find out this car doesn’t workers were rude but in the end we r happy with the vehicle we got. I was told I cld start the car with an app and come to find out this car doesn’t even have it so that was another thing I was misinformed of More

Previously gave this dealership a 5 star review for seemingly working the deal out in a positive way. But now will take that back and here is why. Me and the sales manager finally agreed upon a 1500 seemingly working the deal out in a positive way. But now will take that back and here is why. Me and the sales manager finally agreed upon a 1500 down payment verbally over the phone after days of communication on a truck I was looking into purchasing. After getting to the dealership and going though the finance part the lady tells me that I owe nothing down so thats great I guess! Week goes by get a text that apperntly the sales manager didn’t tell the bank that part of my paydays was a perdiem which he clearly knew. so I guess they was originally gonna cancel the deal or something so had send paperwork in on that. Next day get several calls and texts messages from the finance lady saying she “forgot to collect the down payment” which may been the case. She then says its $2000 and I explained that I agreed on $1500. But they wasn’t having it and still insisted that the deal was for $2000. So I did pay it but extremely not satisfied with this situation after all. A good experience turned into a very bad one. More

They will work hard to go above and beyond your expectations! Austin was a huge help by guiding me along the way to make certain I got the vehicle I loved. Even when I showed some indecisiveness bo expectations! Austin was a huge help by guiding me along the way to make certain I got the vehicle I loved. Even when I showed some indecisiveness both he and CJ stuck it out with me. They both were so respectful when I voiced my concerns, they actually listened which meant a lot. Because of all their hard work and persistence to meet my auto needs, I was able to drive away in a vehicle I love! This is my 2nd purchase from Rod Hatfield and each visit I've been treated like a valuable consumer. For all of these reasons I am certain I will return to Rod Hatfield for future purchases. More

Helpful since my new vehicle’s lifters went out 3 weeks after buying! I came in panicked and was reassured and given a rental right away. after buying! I came in panicked and was reassured and given a rental right away. More

The work was performed correctly and is satisfactory. The customer service experience for a first time visitor was not up to standard in my opinion. The customer service experience for a first time visitor was not up to standard in my opinion. More