Rod Hatfield Chevrolet, LLC

Awesome dealership...kind, courteous, gives the best deals. See Brian, Shawn, etc. Any one of the dealers to get the best deal, they all care! deals. See Brian, Shawn, etc. Any one of the dealers to get the best deal, they all care! More

If you do business at Rod Hatfield you better be on your toes. Our sales manager, Martin was fine. After meeting Eric, the finance manager, he shared with us (in casual conversation) that he made $17,000 toes. Our sales manager, Martin was fine. After meeting Eric, the finance manager, he shared with us (in casual conversation) that he made $17,000 last year from bank kick backs. We were definitely on our toes after hearing this. On 4 separate occasions in the financing process either the basic math was wrong (To the dealerships advantage, of course) or we were handed a fee/rate/ etc without a discussion or an option which we had to question or correct. The most egregious thing we were told was being given a high interest rate (although we have excellent credit) along with a $1000 insurance policy for a 75 month loan that no one requested. When asked to lower the loan length for a more favorable interest rate we were told that it wouldn’t matter...WHAT? Since when would that not matter? Magically, when the terms were changed the loan rate came down 1/2 point. Needless to say it was pretty obvious why Eric gets such a generous pay day from various banks. This is not the totality of our issues with Rod Hatfield but it is the one that makes me know I will NEVER return. More

This is the place to go! Everyone that I met at the dealership was very friendly and professional. I contacted Alexis via email late in the evening, got a return call the nex Everyone that I met at the dealership was very friendly and professional. I contacted Alexis via email late in the evening, got a return call the next morning and made an appointment for a few hours later (as I was coming from out of town). When I arrived, I met with Austin and he was terrific. The truck I wanted to look at was parked out front waiting on me. It was literally raining cats and dogs, but he stood with me and made sure I looked it over to my satisfaction. About 20 minutes later, we had a deal in place. Annette handled the financing and was awesome. She had me in the truck in no time. She went above and beyond to get me a better rate and explained everything to the n-th detail. It was the best car buying experience I've ever had from start to finish. Thank you all! I'm about an hour and 15 minutes away but plan on having the truck serviced at Rod Hatfield because of this experience. More

Horrible customer service ! Purchased a car there and then wanted to talk to the person that handled the financing to discuss cancelling the warranty I had added on. He was t ! Purchased a car there and then wanted to talk to the person that handled the financing to discuss cancelling the warranty I had added on. He was terribly rude, constantly talked over me and ended up hanging up on me. Possibly because if I cancel the warranty he loses his commission?? I actually never should have purchased the car to begin with because it was misrepresented. But I was in a bind, had rented a tow dolly to pull the car back to the city I live in so.........overall, dealership is poorly managed. And you see all these negative reviews yet nothing changes. More

Army vet got shafted Bought a used 2014 Armada on a cool night,next day went to use the Ac,blows hot air,they said they would fix then backed out Bought a used 2014 Armada on a cool night,next day went to use the Ac,blows hot air,they said they would fix then backed out More

Customer Service UPDATE: After speaking with Heather, she apologized correctly and tried to make things right. The vehicle I wanted was returned. Unfortunately, I had UPDATE: After speaking with Heather, she apologized correctly and tried to make things right. The vehicle I wanted was returned. Unfortunately, I had already pursued another vehicle. Upgrading to three stars for the follow up assistance. I started the process Friday to inquire about a car. Alexis text and emailed me. I responded after hours but never heard anything again; but expected someone would respond Saturday. It wasn't until today, when I called and spoke with Damon (after trying again via internet chat with Matt), he was going to run numbers for me and call me back. I was ready to put the deposit down then. He knew I was going to fly to Kentucky. Timing was of the essence. Three hours later after no call, I call back and get, sorry it was busy, and it sold today. Wow. In that three hour time span it sold *after* I was ready to put a deposit down on it so I could get there. That is impressively poor customer service. The sincerity was definitely lacking. He couldn’t have cared less if he tried. More

Internet sales department I contacted the internet sales department about a used Chevy Trailblazer they had for sale. I dealt with Annette. She was great and very easy to work I contacted the internet sales department about a used Chevy Trailblazer they had for sale. I dealt with Annette. She was great and very easy to work with. I live 700 miles away but was very interested in the Chevy Trailblazer they had for sale. Annette provided all the extra pictures and a close-up video I requested. She got all my questions answered very quickly and I was able to purchase the Trailblazer the same day over the phone. When I arrived to pick up the Trailblazer, it was pouring rain. The car was ready to go, looked great, drove great, and the car was just as she said it was with no surprises. The paperwork was all ready for signing and the whole process went very smoothly. We were in and out in less than an hour. Annette also followed up with my wife and myself to make sure we got home safely and that we were still satisfied with our purchase. Thanks to Annette, she made this whole process very easy and enjoyable. More

Awesome I spoke with a sales lady named Katelyn and she was very helpful!! She gave me very useful information to pursues the car I want! I spoke with a sales lady named Katelyn and she was very helpful!! She gave me very useful information to pursues the car I want! More

They will lie about the financial part of your sale. They will sign you up for smartpaymentplan, and tell you that you will save money by paying every two weeks and so on, but lead you to think you are d They will sign you up for smartpaymentplan, and tell you that you will save money by paying every two weeks and so on, but lead you to think you are doing this through the financial company. Put what happens is this is a third party company that has nothing to do with Chrysler capital or other banks, it only takes the money from your account and they mail a check for you at a very large fee. Now, they do not explain any of this to you at dealership, it way for them to make more money. For example, for me the extra fee was going to be almost $47.00 per month, and they charge a $399.00 fee also to make your payments for you. In the long run I would have been out $1,666.80 for this fee in 3 years, I can only image for people that financial for 5 or more years, now understand this has nothing to do with you interested rate for your loan that is fee for this third party company only. When you financial a person is more then able to make payments for themselves. I glad I figured it out with the first payment, I called the Chrysler capital and spoke with them after receiving a payment in mail for what it should have been. I am able to pay them out of my account myself don't need to pay someone else to do this. So be adware don't let them trick you into smartpaymentplan, it will cost you alot of money. When I called the dealership and question them about these fees the financial person hung up the phone. More

Worst Experience ever with a General Manager Would rate a zero star but wouldn’t let me. Went to the used car store off of new circle. Found a truck that was a little over priced but not to bad. Would rate a zero star but wouldn’t let me. Went to the used car store off of new circle. Found a truck that was a little over priced but not to bad. Was able to haggle down to the rate I wanted with all the terms I wanted. When I inspected the truck I found that a wiper blade was broken (not a big deal), tool box was trash (didn’t care), and the tailgate was rusted beyond repair. When talking with the sales manager he understood and was reseasonable and willing to replace it. Then comes the GM biggest jerk ever. Came out to look about what I was talking about the GM went on to tell me he was not going to fix it because the truck had too many miles and it was no big deal. Then I handed the GM the keys and told him I didn’t want it. He then called me a child and that’s not how you do business yelling this and then almost ran my wife over. The Sales manager and car salesman was some of the best people I ve talked with, but the GM cost them a sale and any further business ever. I wouldn’t even take a free truck from them at this point. More