Rod Hatfield Chevrolet, LLC

Dishonest and Deceptive After calling and doing a credit application on the phone, I was approved. On the morning of Saturday July 12, 2014 I spoke with Christina, their onli After calling and doing a credit application on the phone, I was approved. On the morning of Saturday July 12, 2014 I spoke with Christina, their online chat person three times. The second time was to discuss trade-in, down payment, and out of pocket cost. I spoke with her the third time just to make sure that we had a meeting of the minds and to ensure there were no misunderstandings with either of us. Christina told me that I could use my car as the down payment, and my only out of pocket cost would be whatever the sales tax were. Nothing else. She told me there was absolutely no problem doing this. After arriving that same afternoon, I was greeted by Christina, their sales manager, and a salesperson. As I started to sit down I told the manager and salesman of the pre-arraigned agreement Christina and I had during our multiple chats, and handed him my list of four cars I was interested in. I sat in the lobby for over 30 minutes while the sales manager tried to up sell me into price and yr cars I didn’t want. Then the salesman asked to make a copy of my license and left me for another 30-45 minutes to enjoy blaring music, and to watch another person walking around singing rap songs out loud. After he eventually returned, he informed me that they had to have a $1000.00 down payment. Again, I told him this was not what was agreed upon when Christina gave me her promised word of faith that I could use my car as the down payment and pay sales tax. I then asked him what were they considering my trade-in valued at. He only replied with,” No one talked to me about that”. I asked to speak with Christina. She came out, sat down and I confronted her about her promised agreement that we had. While smirking she said,” Sometimes we do this, and sometimes we don’t”. Christina flat out lied to me in order to get me there, only to try to scam me out of an additional $1000.00. I wasted an entire afternoon because of this liar. As I left I told Christina that I would be leaving reviews. As a man of integrity I have kept my word, something Rod Hatfield’s Chevy in Lexington, Ky will not do. Unless you want to be lied to, deceived, scammed, and waste your time, don’t darken this dealers doorsteps and avoid this place like the plague. As I left, I immediately knew why the McCoy’s hated the Hatfield’s. More

Love my car I 1st met the guys at Rod Hatfield last year in April when I came in looking to purchase a new Camaro. At the time they were working in the trailers b I 1st met the guys at Rod Hatfield last year in April when I came in looking to purchase a new Camaro. At the time they were working in the trailers because their building was under construction. The managers were kind and helpful and the salesman, Gary Johnson, explained all the features of the vehicle. Gary stayed late that night and helped me pair my cell phone with the Bluetooth technology, set up my OnStar, filled my tank with gas, and had it detailed. After driving the Camaro for a while I decided I wanted a 4 door sedan or possibly a SUV. Of course, I contacted the guys at Rod Hatfield, who were happy to assist me. I came in and worked with Jay Parks who showed me the Chevy Equinox and Malibu. He was patient with me and very knowledgeable about the vehicles. The new car sales manager who worked my deal was also helpful because he explained all my financing options and got me a great interest rate. After careful consideration I chose the Chevy Malibu. I am pleased with my purchase and am a Rod Hatfield customer for life. I have referred my friends and co-workers to Rod Hatfield who have all had great experiences. I look forward to my next purchase and know their staff will always take care of me. Thanks again for all of your help! The new building looks great too! More

I had the indicator light come on for the tire inflation on my 2010 Equinox. I tried to resolve it myself and when I wasn't successful I stopped by the dealership. Service was closed but John was inside and on my 2010 Equinox. I tried to resolve it myself and when I wasn't successful I stopped by the dealership. Service was closed but John was inside and I hoped he open the door and give me a clue to what was wrong. I had to drive a long distance the next day and wanted to be sure there wasn't a big problem and I could make my trip. Not only did John explained why I was dealing with the problem he even treated me like a sister and fixed it for me right away. He went above and beyond what I expected him to do especially since the service department was closed. Patient and Kind and better than a Hot Fudge Sundae. Thanks John!!!! More

March of 2013 I called and explained to the Finance person my situation, He told me to come by and they would see what they could do for me. So I stopped by and I recieved the greatest buying/finance e person my situation, He told me to come by and they would see what they could do for me. So I stopped by and I recieved the greatest buying/finance experience I've ever had in my 37 years of buying Chevrolets. Not only did they get me financed, they set me up with a great vehicle. I left the dealership on cloud nine and I haven't had a reason to come down yet. I love my Equinox!!! I recently stopped in for a service question and although they were closed John took extremely good care of me. He made me so happy I bought from Rod Hatfield Family. John is the man to see in service and deserves a raise for treating a customer like his sister!. Love ya guys!!!! More

I have lived in Chicago and Phoenix for over 40 yrs...I've bought a lot of vehicles...it's this simple., NONE OF THEM COMPARE TO ROD HATFIELD CHEVY. Great people and GREAT SERVICE. Like I said "it' yrs...I've bought a lot of vehicles...it's this simple., NONE OF THEM COMPARE TO ROD HATFIELD CHEVY. Great people and GREAT SERVICE. Like I said "it's that simple to decide where to buy" I have gone back and bought 4 times. Thanks Rod Hatfield Chevy, Rory More

everyone was great and exceeded my expectations. very satisfied with the amount of effort, honesty, and kindness that everyone showed. they took the extra time to ensure I received the vehicle I wanted w satisfied with the amount of effort, honesty, and kindness that everyone showed. they took the extra time to ensure I received the vehicle I wanted within my price range. I recommend rod Hatfield to anyone looking for a vehicle and warm atmosphere More

I haven't owned a new vehicle in 10 years and searched from Knoxville, TN to Cincinnate, OH for a 2012 Tahoe. Rod Hatfield in Lexington, KY was the cheapest and less sarcastic of the dealerships I dealt from Knoxville, TN to Cincinnate, OH for a 2012 Tahoe. Rod Hatfield in Lexington, KY was the cheapest and less sarcastic of the dealerships I dealt with. They were up front about everything and only wanted a chance to earn my business without taking all day to do it, which was nice. We were only there about 4-5 hours purchasing this new vehicle. That was much better than when we purchased our 2002 Camry. I'd definatley go back and will have to when my 4 year old turns 16...lol. Great place to deal with! More

Gary was friendly, patient and knowledgeable. (I hate pushy salesmen!) The only reason I didn't give all 5s is the price. Although fair, I would like to have gotten a little more out of my trade. pushy salesmen!) The only reason I didn't give all 5s is the price. Although fair, I would like to have gotten a little more out of my trade. More

The people at Rod Hatfield Chevrolet got me approved for a car even though I've had two repos in the past. Granted, the last one was 4 years ago, but I was still surprized. I guess the best thing I had goin a car even though I've had two repos in the past. Granted, the last one was 4 years ago, but I was still surprized. I guess the best thing I had going for me was that I've been at my job for a few years. I'm very thankful for their help. (and I love my new car!) More

The salesman was personable, thorough, and knowledgeable. He showed us around the dealership and introduced us to key people which we had not experienced in any other dealership. We have bought a number of He showed us around the dealership and introduced us to key people which we had not experienced in any other dealership. We have bought a number of cars over the years and this transaction was the best. The vehicle was on sale and, with other deductions, the price was excellent. More