Rod Hatfield Chevrolet, LLC

I bought my Toyota 4Runner from Rod Hatfield Chevy. Highly recommend them. I did everything online so it real smooth. Shopped around and found it on Autotrader.com. Called for appointment and they h Highly recommend them. I did everything online so it real smooth. Shopped around and found it on Autotrader.com. Called for appointment and they had SUV ready when I arrived. Just as advertised with prices, options, miles, etc. Couldn't have received any better service. Rod Hatfield Chevy made the whole car buying process QUICK & EASY! More

We made an offer on a car on the website and they called my husband and excepted it. They then ran the credit app. and said we were approved at a low rate. We live 3 hours away. We told them on Friday that my husband and excepted it. They then ran the credit app. and said we were approved at a low rate. We live 3 hours away. We told them on Friday that we would be there on Saturday by 4 to pick up the car. We drove the 3 hours and were told they sold the car earlier that day! The salesman that sold it said well the guy paid cash!!! So after we throw a fit they go in and find another car at a dealer in the town we live in and sell it to us for the same price! We ask about all the options and are assured by 3 salesmen that it has them all that the other car had. When we did the paper work they asked us to sign the WE OWE paper so we questioned the options again and were told it had it all. So they did the paper work again with the new cars info on it and we signed and gave them a check for money down. They agree to get the car and deliver it to us. Then we get a call saying that the interest rate was incorrect but we still agree to the deal. Then they call and tell us it doesn't have the ground effects pkg that they assured us it had. So we agree to pay to have this added. When we asked them why they told us it had it 3 times they all denied it! Then they tell us the other dealer won't release the car right away that it will be a few more days. Then they call and say they don't have time to pick it up because they are having a big sell so it will be a few more days. Then they call a few days later and say they don't want the deal at all because we are going to give them a bad rating when Chevrolet sends out the survey!!!!!!! And I wonder why they would think this!!! I don't know how these people sleep at night. Hopefully this will all bite them in the butt one of these days soon!!! And it is funny there are so many comments on here about there dishonesty! More

have brought 6 vehicles from rod hatfield chevrolet have always been treated great jake and his team has always went the extra mile to get me in the vehicle i wanted for the deal i wanted and during the pur always been treated great jake and his team has always went the extra mile to get me in the vehicle i wanted for the deal i wanted and during the purchase of my 09 silverado i went to 3 other dealerships and look at three trucks around the same price and none of the three could come close to the deal rod hatfield chevrolet give me and to quote 2 of the dealerships if they can give u that deal u better take it so i did.. and even after the sale has kept in touch to make sure im satisfifed and even has them washed for me from time to time at no charge and the service department has always been very helpful and took good care of my vehicles highly recommened More

They made a deal with us. We have have it on paper. Then they had us drive from out of town for "this deal". When we got there and qualified for 0% financing. (which we later found out doesnt happen often a they had us drive from out of town for "this deal". When we got there and qualified for 0% financing. (which we later found out doesnt happen often and nobody's expected to quailify) the sales manager tried to slide in $1700 without telling us. I caught it and said no deal. And then he got mad and started getting rude with us. We got up and walked out and e followed us, the owner was standing outside. And he turned to the owner and said we were being disrespectful to him. The owner Vince, not Rod Hatfield, Waved us toward the road and said" let them go they dont matter". I've bought 3 vehicles here in the past. The next day my wife contacted GM and all the managers here called us back, and the sales manager Jake even yelled at my wife on the phone. Takes a big man to yell at a woman on the phone. We had a piece of paper with the deal written on it, Jake even said that was his writing, then looked at us and said thats not the deal we were given. Huh?? Vince called my wife a couple times and wanted to keep arguing with here. And to tell us we didnt know what we were doing and how the car business works. I used to work at a Chevrolet dealership and now work at an auto assembly plant with 7000 employees. I posted this story on a couple local web sites, and have gotten several replies with similar and some worse stories about this place. So I just want people to be aware of what this place does to people. More

Sold me a 2005 Corvette with the wrong type of key fobs - which drives some of the car functions. Promised to send me the owner's manual because it was locked up in the service shop. Then they sent the wro which drives some of the car functions. Promised to send me the owner's manual because it was locked up in the service shop. Then they sent the wrong one to another customer. Then it was destroyed in shipping. Then they were going to send me a new one. Then they just stopped responding to emails. Air cleaner and cabin filter was filthy. More