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Rod Hatfield Chevrolet, LLC

Lexington, KY

Overview
Reviews
Vehicles
3.7
222 Reviews
Nestled in Lexington, Rod Hatfield Chevrolet is your partner in every drive, from browsing standout models like the 2025 Silverado 1500, 2025 Tahoe, and 2026 Equinox to keeping your vehicle road-ready for years to come. Whether you’re hiking the trails of Raven Run or soaking in the equine charm of Kentucky Horse Park, our team is dedicated to elevating your Central Kentucky adventures. Stop by today to experience how our vehicles—crafted for power, comfort, and style—can bring the Bluegrass to life.
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232 W New Circle Rd

Lexington, KY

40505

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Showing 222 reviews

June 01, 2025

My cruise control and lane assist were not working. They got both issues resolved in a timely manner. More

by CHARLES.CHASTEEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Canon, Tristan
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June 01, 2025

Chastity was very rude, said sh would call next day when parts came in , no call I called them and then they said couldn’t get to it today, said Monday I informed the man chastity had me scheduled today and More

by garyhill0055
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sorry it was Tricia , i had her name wrong
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Jun 02, 2025 -

Rod Hatfield Chevrolet, LLC responded

We are sorry to hear about your experience Gary, unfortunately, we do not have any records of a Chastity that works for us. Please ensure you are on the correct Dealer Page. Have a great day!

May 30, 2025

Pleasant, helpful, and relaxed staff. Would recommend the dealership and our salesman Triston Duckworth to anyone looking for a new car. More

by JSALLEN38
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Triston Duckworth
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Jun 09, 2025 -

Rod Hatfield Chevrolet, LLC responded

Thank you for your wonderful review! 😊 We appreciate your recommendation and hope to see you again🚗👍

May 29, 2025

Your service was right on top of the problem! They got the tire replaced in great fashion& got me on my way . Great service department and very efficient. More

by philmc567
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack
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May 30, 2025 -

Rod Hatfield Chevrolet, LLC responded

We're thrilled our service team quickly replaced your tire and got you back on the road. We appreciate your feedback and look forward to serving you again!

May 28, 2025

I was helped immediately. Got what I wanted and was out of there quickly. Very satisfied More

by CHARLES.CHASTEEN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tristan,Canon
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May 30, 2025 -

Rod Hatfield Chevrolet, LLC responded

Thank you, Charles, for your review! We're glad our team assisted you promptly and got you what you wanted. We appreciate you and hope to see you again!

May 27, 2025

The second salesman we had was amazing and actually talking to him was pleasant. He explained everything in great detail and if he didn’t know something he did his best to find an answer for us More

by alliemiracle
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MICHAEL MCCANN KEVIN HUMBERT
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May 30, 2025 -

Rod Hatfield Chevrolet, LLC responded

Thank you for your feedback! We're delighted to hear Sean and Kevin provided a pleasant experience and thorough explanations. We are here to assist anytime.

May 25, 2025

Very courteous and prompt service. I was surprised to be able to get in and out in the same day. More

by willanglin1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh.
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May 27, 2025 -

Rod Hatfield Chevrolet, LLC responded

Thanks for the 5-star review! We're thrilled you found our service courteous and prompt, and we’re glad we could get you in and out same-day. Your feedback means a lot, and we hope to see you again!

May 19, 2025

My recent experience at Rod Hatfield has me wondering how they are even still in business. The service department is the worst group of people (except for Jamaal in the oil change department) I believe I hav More

by ScrewRH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The, entire, department
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May 19, 2025 -

Rod Hatfield Chevrolet, LLC responded

Thank you for your feedback. We’re sorry for the issues you described. Unfortunately, we have no records of this service or your name in our system. To assist you, please provide details like service date or vehicle info and contact our service manager at 859-299-2772. We’re committed to helping with all verifiable issues. Sincerely, Rod Hatfield Chevrolet

May 06, 2025

Everyone was great! Cory was amazing I would highly recommend them on buying a vehicle More

by wmaynard1988
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cory
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April 06, 2025

Drove 1. 5 hours to get our truck,bc we broke down 1.5 hrs from home,had to leave it there. ,only to find he had confirmed verbally with us to make the drive,a More

by Angelt231
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
Report | Print
Apr 07, 2025 -

Rod Hatfield Chevrolet, LLC responded

We are truly sorry for the unacceptable experience you had with our service department. It’s completely understandable that you’d be upset after driving 1.5 hours to pick up your truck—especially after a breakdown—only to arrive and find it wasn’t ready. We’re taking immediate steps to address these issues internally and would appreciate the chance to discuss this with you directly to make amends. Please don’t hesitate to call 859-299-2772 at your convenience.

Apr 07, 2025 -

Angelt231 responded

I dont know what discussing can remedy at this point. I had to drive to Cincinnati and back the day your tech called us and said good to go. Even if he had to leave I feel whoever was in charge should have stayed late and ran the regen. Knowing we were so far from home we got nothing more than "no, sorry". 800$ for 2 sensors that weren't originally found,and 1,100 for labor? These sensors are not indepth fixes. We lost so much businesses this week and we were unable to address all of our obligations due to Rod Hatfield having to reach out to GM to solve a very common issue with these trucks. There was a 200.00 discount applied leaving us with a 3k dollar bill. So unless you can remedy any of these things,moving forward we will Always check reviews before trusting that a dealership is as good as the one we use simply because it's Chevrolet. Also, I would like our email survey that GM sends out because we haven't recieved it. If I have to call and inquire, I sure hope it wasn't "forgotten " You guys stressed us out to the max!

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