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Rod Hatfield Chevrolet, LLC

Lexington, KY

Overview
Reviews
Vehicles
4.2
338 Reviews
Nestled in Lexington, Rod Hatfield Chevrolet is your partner in every drive, from browsing standout models like the 2025 Silverado 1500, 2025 Tahoe, and 2026 Equinox to keeping your vehicle road-ready for years to come. Whether you’re hiking the trails of Raven Run or soaking in the equine charm of Kentucky Horse Park, our team is dedicated to elevating your Central Kentucky adventures. Stop by today to experience how our vehicles—crafted for power, comfort, and style—can bring the Bluegrass to life.
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232 W New Circle Rd

Lexington, KY

40505

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Showing 338 reviews

February 21, 2026

It was very quick and simple no problem at all. They had my vehicle ready in no time no problem at all More

by William Higgins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember the guy's name
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Mar 18, 2026 -

Rod Hatfield Chevrolet, LLC responded

Thank you for the great feedback! We’re glad the visit was quick and easy and that everything was handled efficiently. We appreciate the opportunity to take care of your vehicle and look forward to the next visit.

February 15, 2026

Jamale was a great advisor. Kept me informed about the status of my car and when service would be completed. More

by wsj5789
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamale
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Mar 18, 2026 -

Rod Hatfield Chevrolet, LLC responded

Thank you for the kind feedback! Jamale does a great job keeping folks informed, and we’re glad the communication and timing met expectations. We appreciate the opportunity to take care of your vehicle.

February 11, 2026

All employees were very friendly and helpful, the buying experience was excellent, along with the trade in experience More

by kjrsmw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Not Available
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Feb 11, 2026 -

Rod Hatfield Chevrolet, LLC responded

Thank you kindly for sharing your experience with us! We’re so glad to hear our folks took good care of you and that both the buying and trade‑in process went smooth. We truly appreciate you choosing to do business with us, and we’ll be here anytime you need a hand with your next vehicle

February 05, 2026

Worst experience I have had with a dealership haveing a real safety concern with an 80000 dollar vehicle. More

by JOELU95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher, Rilen or Riley
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Feb 11, 2026 -

Rod Hatfield Chevrolet, LLC responded

We’re truly sorry to hear about your experience. That’s not the way we want anyone to feel when they visit us. We’d really appreciate the chance to learn more and make things right. If you’re willing, please reach out to us directly so we can understand what happened and work toward a better experience for you.

January 13, 2026

Price was good. Trade in value was good. On the right pinch rail in the front there is terrible runs in the paint and I asked them to take care of it before I took d More

by TRUCKSNSTUFF01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edgar, Alec
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Feb 02, 2026 -

Rod Hatfield Chevrolet, LLC responded

Thank you for the review. We’re glad the price and trade‑in value met your expectations, but we’re sorry the paint issue wasn’t handled before delivery and that communication has been slow. That’s not the experience we aim to provide. Please reach out so we can take discuss it further.

January 04, 2026

I will feel pushed each time for additional charges, instead of trying to find the best cost to meet the needs of the vehicle. I have been at the dealership several times and occurs each time as just la More

by jsritchie2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jamale
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Feb 03, 2026 -

Rod Hatfield Chevrolet, LLC responded

Thank you for sharing your feedback. We’re sorry to hear you felt pressured—our goal is never to upsell, but to make sure any repair we recommend is safe for you and your vehicle. With tire punctures, there are situations where a patch is not safe, such as when the damage is near the sidewall or when the integrity of the tire could be compromised. In those cases, replacement is the only option we can responsibly recommend, even if another shop chooses to patch it. We’re glad you were able to get it addressed elsewhere, but please know our recommendations come from safety guidelines, not from trying to add unnecessary costs.

January 03, 2026

$244 is extremely over priced for a diagnosis of a check engine light. Will not be returning. More

by ty1403
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown.
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Feb 03, 2026 -

Rod Hatfield Chevrolet, LLC responded

Thank you for your feedback. We understand a $244 diagnostic fee may feel high, but as a certified Chevrolet dealership, we use advanced factory diagnostic equipment and highly trained technicians to ensure the issue is identified correctly. Some check‑engine concerns can take minutes, while others can take up to several hours—or even longer—to pinpoint accurately. Our diagnostic rate helps cover the cost of the technology, the ongoing training of GM‑certified technicians, and the time required to thoroughly and correctly diagnose a problem. We appreciate you giving us the opportunity to service your vehicle and are always here if you have questions about how a repair or diagnostic process works.

January 01, 2026

Had an appointment. Walked in before doors closed behind me I get a man (Brian) screaming at me across the room with a crowded room, asking why i am there. I was hesitan More

by scout28c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
brian
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December 29, 2025

Excellent customer service and job well done! No complaints! I would definitely recommend this dealership to family and friends! More

by niesha_felder
Recommend Dealer
Yes
Employees Worked With
Matthew
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December 27, 2025

Easy time, easy to negotiate with and super friendly staff. It was a bit of a drive for me, but will continue to make the drive to this dealership. Second truck I've bought from them this year. More

by whoremoan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris
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