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Rod Hatfield Used Car Factory
Nicholasville, KY
33 Reviews
At Rod Hatfield Used Car Factory, our vision is to provide a memorable, streamlined vehicle purchase to our guests. Most of our diverse inventory is bought in bulk at wholesale price, have just one previous owner, and an accident-free history, which are then professionally serviced by our certified technicians. What does this mean for you? It means your next pre-owned vehicle from us will be one of excellent condition and mechanical quality, both at a fair price, enabling you to buy with confidence, straight from the factory, in Nicholasville Kentucky.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 33 reviews
June 22, 2022
Griffin was my salesperson - when i bought Mitsubishi mirage es everything seem fine but few days later ive notice green warning lite came in few times so i took to griffin and he told me see service ma mirage es everything seem fine but few days later ive notice green warning lite came in few times so i took to griffin and he told me see service manager brian who look at and said that car warning overheating system and it was under warranty to see mitsubishi service dept next door . so they look at and said it was normal along dont turn red. well short story few days later it turns red and overheat so i called rod hafield service dept first and got told see mitsubishi service dept so i did they look at car not worry its cover under warranty and take few days to fix it. well i was told that friday june 17 well past weekend on monday june 20 i get call again from mitsubishi service support was told that it not cover and i had pay for it to be repaired . so i called rob hatfield in meanawhile neither place would loan me car to work for few days awhile car was getting fix. BOTTOM LINE DO NOT BUY A CAR FORM THIS PLACE I HAD GET LAWYER LOOK INTO THIS LEGAL MATTER AND NO ONE WOULD HELP ME OUT I WAS BASICALLY STUCK WITH LEMON CAR THESE GUYS ARE CROOKS WILL TAKE YOUR MONEY AND TELL YOU IF ANYTHING WRONG WITH CAR ITS UR PROBLEM. STAY AWAY FROM THIS DEALERSHIP.!!!!!!!!!!! REMEBER I ONLY HAD CAR FOR 2 WKS AND SOMTHING WENT WRONG WITH IT ONLY 2 WKS. More
by WILLIAM LUP LUP
Verified CustomerEmployees Worked With
GRIFFIN
June 11, 2022
Excellent sales department treat people with respect and make you know they appreciate your business. An awesome selection of vehicles to choose from. Great prices make you know they appreciate your business. An awesome selection of vehicles to choose from. Great prices More
by Drake17
Employees Worked With
Ron
May 24, 2022
Horrific customer service after the sale by management. Nick and company allowed a vehicle to roll off the lot with bad shocks and struts and then refused to pay 100%. Unacceptable on multiple levels. Jeff Nick and company allowed a vehicle to roll off the lot with bad shocks and struts and then refused to pay 100%. Unacceptable on multiple levels. Jeff and Richard were excellent in service. More
by sandrastokley
Employees Worked With
My issue lies with management, not sales, finance or service
May 11, 2022
I want to say yes I would recommend, because everyone seemed very nice. However every number I was told I would be paying for everything was wrong and I wasnt truly listened to in the end. I was in a sit seemed very nice. However every number I was told I would be paying for everything was wrong and I wasnt truly listened to in the end. I was in a situation where I really needed a car so I was kind of over a barrel but didnt find out until everyone had left for the night and it was me and the sign on the dotted line guy. Then they continued to call, text and email for days about things More
by JD
Employees Worked With
Im not calling them by name online
May 10, 2022
I had the best experience at rod Hatfield with Cory and Dalton, they was extremely nice and helpful with any questions or concerns I had and the financing was smooth and fast, I loved my experience there! Dalton, they was extremely nice and helpful with any questions or concerns I had and the financing was smooth and fast, I loved my experience there! Will be back next time I need a car and would recommend anyone to go there! More
by gabbykay14
Employees Worked With
Cory, dalton
May 05, 2022
Thank u all especially brian for being by my side an not giving up on me I appreciate everything he has done for me . Thank u all . I rate very very high giving up on me I appreciate everything he has done for me . Thank u all . I rate very very high More
by Hutchinsm35
Employees Worked With
Brian
May 04, 2022
I got the tire rotation also and they were suppose to tan out the other things and they didn’t . tan out the other things and they didn’t . More
by SUSIEANN34
Employees Worked With
Don’t remember the name , but I brought it to the receptionist attention and he said he would take care of it .
