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Ken Garff Kia Avondale
Avondale, AZ
281 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 281 reviews
January 06, 2026
Enrrique, my salesman, was respectful and there was no pressure. There was a good selection of cars and it was a good buying experience overall. pressure. There was a good selection of cars and it was a good buying experience overall. More
by betsyhvannoy
Employees Worked With
Enrrique
January 06, 2026
I had brought my new car in to get detailed, because when I actually took it home after purchasing, the person who details was unavailable. The gentleman simply washed it, I asked them again to detail it and I actually took it home after purchasing, the person who details was unavailable. The gentleman simply washed it, I asked them again to detail it and he vacuumed it, sprayed interior cleaner and was done. It was not wiped down, there were dirty fingerprints, interior spay all over EVERY single window. Ilif this is the type of service I can expect after purchasing a brand new car, I will take my business elsewhere for service and any future purchases. It was a waste of time. In fact when I got home I had to detail it myself and clean the spray off every window. There was plastic that wasn't removed... I was so disappointed in the service. More
by Amykeyt
Employees Worked With
Detail person
January 05, 2026
My experience started off great, but it turned sour throughout the process. Alex Lino, my salesman, was kind, friendly and knowledgeable about Kia cars. Unfortunately, once I selected the car that throughout the process. Alex Lino, my salesman, was kind, friendly and knowledgeable about Kia cars. Unfortunately, once I selected the car that I wanted to purchase, Alex had to leave me and go out to the shop to detail my new car for purchase, because "our detail guy is out working on a job offsite." Him leaving me to do another person's job caused him to miscommunicate - or, rather, not communicate at all - my finance desires (I wanted to finance part of the purchase, pay part of it with a credit card and wire transfer the remaining in cash). Which leads me to the finance guy, Manny, who was a fast talker and a bit too slick. Because Alex was busy detailing my car, which he should never have had to do in the first place, Manny made assumptions and initiated a wire transfer in the wrong amount. When I caught his mistake, he was unapologetic and blamed everyone but himself, which was, frankly, unnecessary - I don't care who's to blame, just correct it. Then he proceeded to refund my account and initiate another wire transfer in the correct amount. All this playing around with my bank account and finances is unacceptable, and whilst I purchased the car almost two weeks ago, I check my bank account every single day now to ensure that they haven't accessed it without my knowledge. Last, I selected the car that I wanted to purchase within 15 minutes of walking onto the lot, but the sale took almost 7 hours - ridiculous. When any person pays upwards of $37,000 for any one item, they should be treated with respect, and they shouldn't walk away feeling as though their bank account is going to be hacked. More
by D.Marcel
Employees Worked With
Alex Lino, Manny
January 05, 2026
Highly recommend. No hassle and easy to get the deal done. If you know what you want and what you have to work with they are the dealership you want. No hassle and easy to get the deal done. If you know what you want and what you have to work with they are the dealership you want. More
by christinedietitian
Employees Worked With
Enrique Reyes, Deondre Sanders
January 05, 2026
This is our 2nd car buy at Ken Garff, worked with Enrique and Emily, who have surpasses our expectations. They have superb customer service. Rate 10/10 and Emily, who have surpasses our expectations. They have superb customer service. Rate 10/10 More
by Arlene
Employees Worked With
Enrique and Emily
January 02, 2026
This is the second car we got here in the past 6 months. Car shopping is not my idea of fun but this dealership is really nice and easy to work with in a non-obnoxious-car-salesman way. Car shopping is not my idea of fun but this dealership is really nice and easy to work with in a non-obnoxious-car-salesman way. More
by chris
Employees Worked With
Raul
December 30, 2025
Friendly staff with an easy purchase process. They had the best out the door pricing, by a lot, compared to all other valley Kia dealers. My sales rep Christian was professional, friendly, and ho They had the best out the door pricing, by a lot, compared to all other valley Kia dealers. My sales rep Christian was professional, friendly, and honest. Everything we worked out over the phone was exactly what I got when I arrived. More
by jameshawks
Employees Worked With
Christian
December 29, 2025
Good experience, wide selection of vehicles and competitively priced. Staff was knowledgeable and showed concern for my budget, payments and needs. competitively priced. Staff was knowledgeable and showed concern for my budget, payments and needs. More
by gjprzybylski
Employees Worked With
Eric did a nice job as my salesman
