Roger Beasley Mazda Central

Issue was promptly resolved. This review was intended for another Mazda dealer. I have an issue with that dealer when I bought my Mazda CX5. But, the issue has been resolved. I a This review was intended for another Mazda dealer. I have an issue with that dealer when I bought my Mazda CX5. But, the issue has been resolved. I am updating my review. CX5 is a great car. It's fun to drive. our family love it. More

I rarely complete ratings like this, but this dealersip was so stress free to work with on every level that I wanted others to know. There was lots of service, but zero brow beating or high pressure sales was so stress free to work with on every level that I wanted others to know. There was lots of service, but zero brow beating or high pressure sales. Our salesman, Cassidy, was very helpful. The finance manager, Ann, was also so helpful to work with but did not at all make us feel pushed. I think it says a lot that their service manager has been with them for 17 years! We were also so happy with the price we paid and the trade-in amount offered. It was so good, we did not even try to dicker. More

My wife and I just finished working a deal, and purchasing a Mazda 6 Grand Touring. I would rate the overall experience poor at best. What started out as an excellence experience ended with my wife purchasing a Mazda 6 Grand Touring. I would rate the overall experience poor at best. What started out as an excellence experience ended with my wife feeling terrible. We dealt primarily with three people the at the Roger Beasley Mazda Killeen. The first was our sales consultant Max Garbacz; he was very personable and knowledgeable about the car. He was very patient and listened to what we wanted. We dealt with one of the managers second, but do not recall his name. He was professional, but was attentive about getting us a great financing rate, however, he was to very attentive to the mileage on the car or the other details regarding the car. We felt that he not honest at first about the pricing or how many mile were actually on the car. Once we noted that fact with him, he straightened his approach. Once the loan rate was achieved, we began to deal with the third and final associate and I believe his name was Brian Calderon and he introduced himself as the Finance Manager. The experience we had with him was very poor and feel that he was a disservice to the Mazda team. He was attempting to rush my wife through the signing of the paperwork and got visibly impatient that she wanted to actually read what she was signing. We both were asking questions about the "extra" warranty packages since they were a little confusing. We had concerns that not only with accepting one of these would bring our grand total up another $3000 plus the total financed that we had originally settled on. We were expressing our concern that it seemed we would be paying for the Beasley Loyalty package twice since it showed that it was included in the total cost of the package and we had already been shown that we were paying for it in the total we had originally agreed on. His tone got rude and even raised his voice towards us while trying to explain where we were concerned. We had another question about when the mileage for the warranty began since we were actually purchasing a vehicle that is "new"/2014, but already had close to 1000 miles. He was not sure on the answer and got rude/loud with us again, he placed a call to ask. Once he received that answer, he again answered us in the rude tone and threw his phone back down on the desk which was very unprofessional. The experience that we received in his office was very close to causing my wife and I to leave without purchasing from this dealership. We would appreciate an apology in person when we come to pick up the car, since the intent was to gather information on our purchase choice in order to make an informed decision. We came into the dealership with what we believed was plenty of time. We did not expect to be there over three hours in order to make a purchase. We came in with everything that we need or wanted and the only thing that was required as far as service was financing. We did not have to purchase here, but chose to since we had a good experience with Max the day prior. Please feel free to contact me at the contact information you have on file. Regards, thank you Paul and Faith More

Karen was very nice and helpful, however as a team, I don't think they really want to sell cars. Karen's manager just hid in the back and after numerous attempts by Karen, he still would not give us a dr don't think they really want to sell cars. Karen's manager just hid in the back and after numerous attempts by Karen, he still would not give us a drive out cost. Now this could have been a bit of good cop bad cop, but the bottom line is they lost s customer. We would have signed and driven out with the right deal. They need to focus on selling and understanding a deal is when both parties are happy. They didn't even try. More

I had a live chat with an employee named aaron and requested a price to flush, new filters and fluid for the trans on my 2006 Mazda 3 S Hatchback. His reply was "are you interested in a new or used a requested a price to flush, new filters and fluid for the trans on my 2006 Mazda 3 S Hatchback. His reply was "are you interested in a new or used automobile" I said neither. I need a price to service my transmission. He advised that he could not quote the price on live chat and said "just a moment" and customer service would contact me. Marianne in customer service e-mailed me advising that I would be advised within 2 hours. This was Friday 08/17/2012. Today I replied to her e-mail advising that no one from the dealership had contacted advising my price. Dealer still has not contacted me so I am assuming they do not care if I have my Mazda serviced by them. 08/20/2012 More

Shopped 2 weeks by web first and then the dealers's lots. Had not shopped for a car in six years and was shocked at the attitudes of many of the salesmen and managers. I don't like playing their games :bait Had not shopped for a car in six years and was shocked at the attitudes of many of the salesmen and managers. I don't like playing their games :bait & switch, stalling tactics, and out and out lies. What a pleassure it was to walk into Roger Beasley Central in Austin and be treated with respect and real friendliness. Dealt with Gabe Baer first over the internet and agreed on a price on a 2013 Mazda CX-5 Touring. They held the car for us for 3 days until we could go up to Austin ( 2 +hour drive) to drive the car. To make a long story short we purchased our CX-5 from a great bunch of people and did so at $ 1,000.00 dolars less than our next best offer and got $1,000.00 more for our trade than the next best offer. Craig Allen is the best, most most knowledgeable, low-pressure salesman we have had the pleasure to meet. Mr. Beasley should be very proud of all these great people! More

it took 2 hours for an oil change. with an appointment. was told that appointments mean nothing. i have purchased two mazda's and a hyundai from beasely in the last year and a half. i will no longer trad was told that appointments mean nothing. i have purchased two mazda's and a hyundai from beasely in the last year and a half. i will no longer trade with him. More

Used car manager was very rude having treated with the utmost disgusting way having blamed me and refusing to give me back $15 on gas on a used car I was gonna take to the mechanic to get checked having i utmost disgusting way having blamed me and refusing to give me back $15 on gas on a used car I was gonna take to the mechanic to get checked having it only die on the road and havign me to spend 3 hours in rush hour traffic only to give back the key of the car and being blamed and disrespected by the used car manager especially threatening me he'd charge me for the towing guy to tow the car that broke down cause of bad defects. DO NOT buy from this place cause they care nothing else but there money and could give a chit treating you with respect only to steal your money and threaten you with there cars dying cause of defects. More

I had a very positive experience in my quest to purchase a car from this store. I dealt with Bubba Bashaw. He was very patient and extremely straight forward to deal with. When it came time to making a deci a car from this store. I dealt with Bubba Bashaw. He was very patient and extremely straight forward to deal with. When it came time to making a decision, I told him what price I wanted (based on quotes I got from another dealer). He was able to match the best offer, but he did not have the model and specs I wanted. He did not waste time trying to up sell me another product and suggested it would be in my best interest to take the offer from the other dealer. What a refreshing breath of honesty! I hope I will get the opportunity to use Bubba's services in the future. More

Get it in writing! Got a good verbal quote, so was Get it in writing! Got a good verbal quote, so was willing to drive several hours to this dealership, who had in stock what I wanted. Specifically Get it in writing! Got a good verbal quote, so was willing to drive several hours to this dealership, who had in stock what I wanted. Specifically asked on the phone if this "today only" price was with the 0% financing Mazda offered, and was told "yes." After arriving, the internet salesman told me the same price, but that it was "cash only," and the price with 0% was $1,000 more. When I protested, was told "there must have been some mis-communication." Showed him the invoice numbers from edmunds.com, and was told they were wrong. Walked out. This is the only dealership I know that when you call, a message states that they record conversations for "training purposes." Probably used in lawsuits. Will not deal with these horse traders (camel traders?) again unless I have it iron clad from the beginning. Don't know how they sleep at night with all the lying they probably have to do. More