Roger Williams Chrysler Dodge Jeep Ram - Service Center

Took my 2023 Ram 1500 Longhorn Limited in for new tires, front end alignment, oil change and a software recall. Worked with Leland and he explained all of the work to be performed. It was quite a bit of wor front end alignment, oil change and a software recall. Worked with Leland and he explained all of the work to be performed. It was quite a bit of work to be done, so I left it at the dealership and went on to work. Took about 6 hours. Leland called and said my truck was ready. Picked it up and was very satisfied with all of the work that was performed. More

Signed up for a service online $500 worth. Pulled into bay, nobody around. Stood there for a minute or so walked by estimators desks. Nothing. Nobody wants my business? Walked into cashier, sh Pulled into bay, nobody around. Stood there for a minute or so walked by estimators desks. Nothing. Nobody wants my business? Walked into cashier, she was a bit snarky, I asked who I should see as I set an appt online and she replied with anyway while leaned back in her chair. Have been here before and didn’t expect much but after servicing my vehicle at Toyota for the last two years but taking my wife’s Jeep here, service is nominal at best! Would I recommend, eh maybe if for just work to be done but wouldn’t say it’s a highly recommend or even to expect much from this dealership. More

I received a promotional Email for (2) Full Synthetic oil changes for $130. This coupon also included the VIN to my vehicle, so my assumption is that they would not send me a promotional coupon for my E oil changes for $130. This coupon also included the VIN to my vehicle, so my assumption is that they would not send me a promotional coupon for my EcoDiesel that was not applicable. So I scheduled my appointment for the next day. Upon arrival I was met, after standing around for about 5 min, and I mentioned that I had received the coupon. I was promptly told that it does not apply to EcoDiesels and did I want to still get my oil changed. I had driven 45 min to get to the dealership, so I was not going to just leave. As someone that is in sales, I think it is shady to send out marketing material that is misleading just to get a customer in the door. This leads to trust issues and will lose business. Additionally, I was planning on buying shocks, struts, new tires, sway bar bushings as well, but that pull through revenue was lost because I didn’t trust that I was going to be taken care of. In my opinion, it should have been handled by taking care of the customer, and then going to the marketing team that sent out the coupons to ensure the customer and dealership are not put into the position of breaking the trust of customers. Feel free to reach out to me if you would like to Discuss further. More

Our salesman was very patient and nice. Definitely I recommend this dealer to my fruwbda Definitely I recommend this dealer to my fruwbda More

Great, great, service! Daniel & the staff/employees did an amazing job on my deer hunter truck. Nice, professional & outstanding work, just like other dealings we have had Daniel & the staff/employees did an amazing job on my deer hunter truck. Nice, professional & outstanding work, just like other dealings we have had there. Thank y'all!! More

Absolutely great service great people easy easy to deal with I’d recommend anybody going to that dealership and buying a car with I’d recommend anybody going to that dealership and buying a car More

The Service was excellent in all respects. My Compliments to Leland. A Job well done! My Compliments to Leland. A Job well done! More

Great service in all respects. Courteous friendly staff my compliments to Le land. Good job Courteous friendly staff my compliments to Le land. Good job More

Leland was very honest and helpful when I brought my car in at the recommendation of another car repair center. The center had recommended an alignment but the staff at Roger Williams drove my car and deter in at the recommendation of another car repair center. The center had recommended an alignment but the staff at Roger Williams drove my car and determined my issue was more related to tires than alignment. Leland provided me with quotes for multiple brands of tires to allow me to make the best decision for me. He did not pressure me to buy from him. I appreciate his help! More