Awful service department in the Imperial Valley
I called in to get an appointment for engine light on. I showed up at around 7ish figuring if I come in early and they have to work on my vehicle the
I called in to get an appointment for engine light on. I showed up at around 7ish figuring if I come in early and they have to work on my vehicle the sooner I get my vehicle back. I drive in to the garage area and other customer vehicles are there BUT no service reps in sight. Slowly I start seeing one, two i believe I saw 5 total, no aknowledgement by the representatives. A couple minutes later Melissa shows up and writes up my vehicle. At approximately 11ish I get a call that the battery on my vehicle was good and the engine light had turned off. I was given my car keys after a while of looking for them. I get in my vehicle turn it on and the engine light was on. I go back in and advised Melissa that the engine light was on. She advised that she would get the technician who told her the light had turbed off. After minutes of waiting for tge "technician" I ask Melissa what the technician was going to do. She replied that he would tell me about tge light. And a while later a gentleman showes up and we walk to my car. As we walk to my car he tells her if she is walking with us so that she learns how to use tge apparatus, He attached a handheld gadget and asks me what light is on? I am getting frustrated at this point. He says its reading loose gas cap.i tell him that tge light turned on before I fueled up. And he starts to tell me about that the gas cap says turn until i hear 1 click. Is he not listening to me, i advised that the liggt was on before i fueled up. Hw states that naybe the cap is no good. That ge could reset tge car and if the light turns back on to bring it in again. AGAIN!! This upset me. I made an appointment for them to give me a resolution. I asked him who he was and he stated he was a service rep and was only giving Melissa a hand. I thought i was talking to a mechanic. OMGosh!! I walked inside and walked to the payment office and advised the clerk that I wanted to talk to a manager. Sibce she was helping someone with his payment she didnt aknowledge me until she was done, which was fine. When my turn came up I asked to speak with a supervisor. She pointed and told ne that tge office with the doir open was his office. I was with mouth wide open, i figured that she would page or call him. I walked over to an office and there was no-one. After i looked for Melissa again i asjed her for the supervisor and she turned and says thats him (Rick Moody). They have their discussion and he approaches me and asks what he can do for me. I fugure that he would take me to his office to hear my concern. At his office i related all that had transpired and tells me that melissa probably misunderstood and did not write that the engine light was on. That they would take my car in and run a diagnostics abd that it would be $160 i said fine but tgat they better take it in at that time because i was not going to wait 4 more hours. He asked what i wabted tgem to do and I replied to fix it. He went on to say that they would charge 160 plus write the other costs of what it would be to fix it. He made me feel discriminated, as if i could not afford the repairs. I am paying for the platinum insurance. And tgen he asks if i had just purchase tge car because he noticed that it has a lit of miles. At this time he made me furious. I said What does the mileage have to do with it. Because it has a lot if miles. Not that you all Rogers and Rogers Toyota need to know but I reside in Arizona and I am here to care for my elderly father. And because my family is here in Calif I travel a lot thus I have a lot of miles in my car. At his last idiotic comment I turned and walked away from your service dept. You guys lack service department skills. I cannot believe the service "provided" it's AWFUL. I had a nissan before and tge service although the same Rogers and rogers was a bit better with the Nissan. This experience has me thinking that i will not recommend any of my relatives, friends and acquaintances buying any toyotas here in this valley. For sure i will not get another toyota because i may need to bring it to this service department. You all need to reasses your way of doind and providing service after the sale.