When I was ready to buy a new vehicle, I decided to go down to Rogers Subaru in Lewiston, boy was that a mistake. I took time off of work to come down and look at the vehicles, the car I wanted was not on the lot so I waited about a week until it arrived. Not a problem at all, even though the vehicle I was driving was having problems I knew that I could bike to work and to run errands if needed. When I signed for the vehicle, I was told it would arrive sometime the next week. Later I emailed Justin Davenport, the sales person who assisted me, and asked when the car would be ready. He told me when it would be ready and I scheduled a time to pick it up. But it turns out the car was not ready, the trailer hitch had not been installed. Justin did not mention that the trailer hitch had not been installed in any of his emails. He did not mention it to me at all during the entire hour I was in Lewiston to get my vehicle. I only discovered that it was missing when I arrived home. I emailed Justin about it, and he admitted that he knew about it the entire time! He told me “I knew you needed a dependable ride” but a) that’s not his decision to make and b) it is still a blatant lie to tell me my car is ready and not once mention they failed to install an almost $700 item. He knew the trailer hitch I paid for was missing and he did not say a word to me about it the entire time, he lied to me.
Then, when I went to the DMV to get my license plates I found out that Rogers had not given me the right paperwork. The DMV suggested I call the dealership and have them fax it over. I called, explained what I needed and the receptionist said “One moment, I will transfer you” at which point I was disconnected. So I called back, she apologized and managed to successfully transfer my call but it unfortunately went to voicemail. Since the DMV was closing soon, I called back again and asked if there was anyone who could do this right away. The receptionist said she would find someone and put me on “hold” but actually just disconnected me again. At this point I was almost in tears in my car. An employee named Mike managed to finally fax my documents over and the amazing ladies at the DMV got me taken care of just before they closed for the weekend.
The next week when my dad and I went to the dealership to have my trailer hitch put on, we asked to speak with a manager. Jack Kemp, General Sales Manager, came out to speak with us about our experience. Unfortunately the entire time he smirked at me, kept smiling while I explained I was angry about being manipulated and lied to. At this point the General Manager, Corey Brown, came out to speak with us. Corey at least conceded that Justin never should have lied to me and said he would write him up. Corey also agreed to pay me $100 in cash to compensate me for being forced to take another day off work to deal with the trailer hitch. But he also seemed angry with me. When I agreed to take $100 compensation, he looked at my face and said “Well you don’t look like that made you happy” to which I said “I’m still angry about being lied to.” I am not sure why he thought money was going to fix the lies and deceit.
Then, while we were waiting for the installation to finish, I noticed employee after employee use the handicapped parking spaces to drop off things, stop in to speak with someone, or drop off customers (of which only 2 of 5 actually needed to use the space). At one point I asked two employees if they knew they were parking in the handicapped parking spot, to which they said “Yes” and I asked them if they knew it was illegal and they brushed me off, even laughed about it. Since so many employees did this over and over again, it is obvious they all do this all day, every day. I mentioned this to Service Advisor, Jason McCarthy, who said he would talk to his staff. I certainly do hope so, because disability laws are classified as Civil Rights laws, so this staff is consistently violating people’s civil rights so they don’t have to walk too far. I’m disgusted by that one, my mother requires the use of a handicapped parking spot so this one was very personal.
TLDR: Salesman Justin Davenport is a liar, the management are rude and condescending jerks, and the employees like to take over the handicapped spots from the disabled and then laugh at customers who complain about it (and have disabled family members). Save yourself, go to Spokane or Coeur d’Alene.