I have been a customer of Rohrich Cadillac for many years; initially, I selected this dealership because of its fine reputation in the area and it was in close proximity to the elementary school of which I was the principal. I thought that this would be conducive to making arrangements for service. When I walked into the showroom, I was immeadiately greeted by Kelly Krall, a salesperson there. I was so impressed by that action for, several years earlier, I was totally ignored at another dealership. Perhaps, it was because I was a woman buying a car alone; needless to say, I walked out of the dealership. As Kelly and I talked, we determined that were neighbors, living in the same plan of homes and less than a quarter of a mile away from each other. Kelly projected a genuine interest in me, was extremely professional,and was knowledgeable about the Cadillac line of automobiles. She was so very willing to give of her time; as an example of this, we spent hours together on my last car purchase to select the color, roof compliment, wheel design and the like. I believe that Kelly's most significant and outstanding attribute is her intense interest and knowledge of her customers. As an example of this, I must add a very personable experience that I had with her. In December of 2002 I was stricken with a very unique and almost fatal bacterial infection, one that would hospitalize me for three months. On her way to and from work, Kelly would pass my home and noted that there were no tire tracks in the snow. When the Christmas season came, she realized that I had no outdoor decoration up; she knew, then, that something was "wrong." She called my school and found out what had happened. That day, she phoned me at the hospital pretending to be th major of our borough and inquiring "why" I had not put up decorations! I knew that it was Kelly right away because she has a very distinctive voice. We talked and she often called and made arrangements with my friends to "look after" my car...in my garage! What a friend! What a saleslady! I have been blessed with the ability to purchase any type of car anywhere that I wish; however, I do so from a friend, Kelly. I believe that most people know what car they wish to buy but where to buy it depends on one key facto, the salesperson.