Rohrich Honda

good service Have two cars purchased new (Honda Civic 2009 and 2012) at this dealership. quite satisfied with the service, their labor is a bit higher than one at Have two cars purchased new (Honda Civic 2009 and 2012) at this dealership. quite satisfied with the service, their labor is a bit higher than one at the independent mechanic shop, but that's expected. I tested them couple time, gave them opportunity to do extra service and charge me for that, but they "pass the test", they were hones. Mike, and Franco, two customer representative I have been in touch are very nice and polite guys. All together, I have positive experience with this dealership. Good job guys, keep going. More

Lied to about car being there. Phoned at 12 noon to ask if the used Subaru listed on the internet was actually on the lot. I was told that they would check and call me back which Ca Phoned at 12 noon to ask if the used Subaru listed on the internet was actually on the lot. I was told that they would check and call me back which Carl promptly did confirming the car was there. I told him I would be there in an hour. When I arrived someone other than Carl told me that the car had been sold days ago. Even worse was the smug attitude, he couldn't have cared less that I just traveled 45 min for nothing. Incompetence, stupidity, or just plain ignorance? This is how they treat a return customer. More

Poor quality and service Bought a used car and had to have 4 service calls in 8 months, plus every employee I've dealt with was pretty rude and inconsiderate Bought a used car and had to have 4 service calls in 8 months, plus every employee I've dealt with was pretty rude and inconsiderate More

Their website claimed an Odyssey We were interested in was " red & ready" and had a 3 month warranty. However , when we arrived, the van was uninspected & being sold "as is" . Charlie claimed he was not a was " red & ready" and had a 3 month warranty. However , when we arrived, the van was uninspected & being sold "as is" . Charlie claimed he was not aware of this when we spoke in the phone. We left upset as Charlie said " you're not my only customer". Not sure the relevance of that statement but nevertheless rude. Do not go to Shadyside Honda. More

We came to the dealership with very simple purpose - to buy new car, Honda Pilot 2013. We have no financial problem - high credit score, high income, clear history, more than $10 000 down payment... It tak buy new car, Honda Pilot 2013. We have no financial problem - high credit score, high income, clear history, more than $10 000 down payment... It takes 9 (NINE!) hours. For no any reason but completely ineffective work of the dealership - they made all mistakes what you can imagine and several what you can't. They started with mixed up our names. That was the first thing they did. They did that just to show us what they could do, and to get us interested. And they made all paperwork with wrong names and only did realize it when it was a time for the final signatures. They started from beginning and this time mixed up our job positions and salaries. And they made all paperwork with it and... you already know how this story plays out, do you?... 6 times. They repeated it six times and make us wait " just-a-minute"... and for another 5 minutes... and for another 15 minutes... and for "may be half an hour".... And finally, as I said, it takes 9 hours - from 9:20 A.M. to 6:40 P.M. They was really friendly. And nice. BUT... Never again. More

after speaking with the service department on Friday they told me to bring vehicle in that batteries do not need an appointment. today is Tuesday and when I arrived they told me I had to make an appointment told me to bring vehicle in that batteries do not need an appointment. today is Tuesday and when I arrived they told me I had to make an appointment and they had to hook up to a machine for an hour or two awful service department will not buy another vehicle at this dealership. More

I bought a Honda Fit from these guys and I couldn't be happier with the experience. Marcus was friendly and very informative and Phil took a lot of time helping me out and answering any questions I ha be happier with the experience. Marcus was friendly and very informative and Phil took a lot of time helping me out and answering any questions I had. I have gone back for an oil change and my annual state inspection and I was pleased with the Service Department as well. Overall, I give these guys an A+++. More

The experience I had at Shadyside Honda was by far the best I've ever recieved when purchasing a car. I was shopping for a new car and they treated me the best out of the dealers I visited. The sales mana best I've ever recieved when purchasing a car. I was shopping for a new car and they treated me the best out of the dealers I visited. The sales manager Rick Thomas and the salesman Mike Bollinger really seemed to car about my needs. I have already recomended 3 friends to them and 2 have already bought with the same experience I had and the third has not bought yet but probably will buy from them. Shadyside Honda is the dealership I will feel comfortable recommending.My first time to the service department was also great. More

Had been a long time Camry owner, but it was time to get a new car and decided to try Shadyside Honda. Friend had marginal experience in the past, but with reported new management I decided to give it a sho a new car and decided to try Shadyside Honda. Friend had marginal experience in the past, but with reported new management I decided to give it a shot. I walked in and was immediately greeted by a younger salesman named Marcus. He listened to what I was looking for and took me just to those cars. He didn't try and "oversell" me or waste my time with stuff I wasn't interested in. I decided to purchase a 2010 Accord that day after he had answered all my questions and we came to what I thought was a fair deal. Excellent experience. Would recommend to a friend More

My experience at Shadyside Honda was great and like no other that I have experienced before. I was referred there by several of my co-workers, who have purchased cars there. I was specifically told to ask other that I have experienced before. I was referred there by several of my co-workers, who have purchased cars there. I was specifically told to ask for Marcus Williams when I arrived at the dealership. He was the most courteous and well-dressed young salesman that I have ever interacted with. Even though I was very indecisive, he had a lot of patience with me and answered all my questions. He knew a lot about the vehicles and he helped me pick the perfect car that fit me and my budget. Needless to say, all of my friends, family and I will all be purchasing all of our future vehicles from Marcus Williams. The manager Phil Oermann was very welcoming and polite. Edie Cardamone, in finance, is the sweetest lady I ever met. She was polite, knowledgeable, and speedy with the paperwork. I will recommend this dealership to anyone who is interested in purchasing a new or used vehicle. Just ask for Marcus Williams and tell him Carlotta sent you!! More