Rohrich Honda

The salesman was great. The sales pitch for the extended warranty was way too long and tedious The sales pitch for the extended warranty was way too long and tedious More

I've bought many cars over the years but this was the first time I got hit with a 2000 plus addition to the price when doing the final paperwork for a standard warranty of 5 year 60,000 miles.. I needed first time I got hit with a 2000 plus addition to the price when doing the final paperwork for a standard warranty of 5 year 60,000 miles.. I needed the car so I went through with the deal but I told the man doing my paperwork that this was sleazy business practice and I've bought several cars from them before and this was the first time they pulled that trick on me. in the future I'll make sure to start shopping elsewhere. More

Professional staff. Staff were friendly. Service was quick. Location is convenient. Waiting area is spacious. Staff were friendly. Service was quick. Location is convenient. Waiting area is spacious. More

Bam is great to work with - friendly, efficient, knowledgeable, communicative and even fun. I felt I rec’d quality, honest service and quality explanations. knowledgeable, communicative and even fun. I felt I rec’d quality, honest service and quality explanations. More

The service from the desk was very good Bam was polite quick and friendly .The only reason for four stars instead of 5 was they did not was my car as it was lunch and I would have to wait another 45 minut quick and friendly .The only reason for four stars instead of 5 was they did not was my car as it was lunch and I would have to wait another 45 minutes to an hour. I brought it to Bams attention and he quickly said the next time I’m in the area he would get it washed . More

We've bought our cars and had them serviced here since 2000. We have had great courteous service and honest assessment of any problems. I do miss the coffee which had been avaiable for folks who have to w 2000. We have had great courteous service and honest assessment of any problems. I do miss the coffee which had been avaiable for folks who have to wait on site for their cars to be dealt with. More

Very responsive to my needs. Franny is AMAZING - she always gets me in quickly when I am in a pinch. Extremely knowledgeable about all aspects of car maintenance and diagnostic Franny is AMAZING - she always gets me in quickly when I am in a pinch. Extremely knowledgeable about all aspects of car maintenance and diagnostics. More

The service was clearly explained and well done. The customer service was excellent, and there were no surprises. The customer service was excellent, and there were no surprises. More

Went for recall and had to add a previous recall to the service. Waited and service was provided. No issues service. Waited and service was provided. No issues More

I had a bad experience. The brakes on my dad's Ridgeline got mushy. He took the truck to his local mechanic who replaced the master cylinder. The problem reappeared in a The brakes on my dad's Ridgeline got mushy. He took the truck to his local mechanic who replaced the master cylinder. The problem reappeared in a couple of weeks. So I brough the truck to Pittsburgh to Rohrich hoping that a Honda dealership would know how to fix the problem. I was told that the previous mechanic had improperly installed the master cylinder and that it was better to replace it with a brand new one. Also that the rotors and pads should be replaced. I agreed and paid $2,000 for the work. The problem returned in a couple of weeks. I took it back to Rohrich. The same mechanic was given the job. He reported that the prior work had been done properly, but that the calipers were bad. That didn't pass the smell test, but i needed to get the truck back to my dad so I agreed to the additional work. Another $1,000. Now the brakes seem to be fixed. But I'm quite confident that the problem was misdiagnosed the first time. Also, I was not pleased with the customer service rep. I was promised the truck by end of day on July 2, the Thursday before the 4th of July holiday. At 4:00 I still hadn't heard so I decided to call Rohrich. When I opened my phone, I saw a voicemail from Rohrich that was left at 3:50 pm. The VM said that i had until 4:30 to pick up my car. Otherwise it would be unavailable until after the holiday. I frantically call Rohrich and called an Uber. I was able to get the truck--because of my pleading they left it with the new car sales team. But I don't think that leaving a VM at 3:50 without any follow-up was appropriate in this situation. More