Rohrich Mazda

My experience here was disappointing and troubling. They sold me a car with a faulty tire that was punctured from their active construction zone, and refused to do anything about it. I purchased a car They sold me a car with a faulty tire that was punctured from their active construction zone, and refused to do anything about it. I purchased a car that I picked up inside of their service garage. Their garage, office, and whole property was an active construction zone. There were workers drilling, cutting building materials, etc., in the garage where the car was picked up and other cars being serviced. I drove off of the lot and saw the low tire pressure warning come on. It was slowly losing air pressure but, as I drove on it, the loss of air pressure became much more rapid. By the time this was realized, I was on the PA turnpike with the vehicle. I had to repeatedly pull over and pump air into the tires until I could make it to a rest stop to change my spare. The faulty tire must have just been put on with a hydraulic wrench, because the lugnuts were so tight that it took a LONG time to remove them and I pulled my back. The really disappointing part came next. I contacted the dealership and let them know they sold me a faulty tire. They immediately denied it. The first person I spoke with was rude and told me that if I wanted a new tire (for a car I bought hours earlier) that was on me. Finally one of the managers contacted me, but the result was not much better. In fact, the manager told me that I should have bought the tire warranty! I was shocked that he would mention an upsell item when they sold me a faulty tire off the lot, and I found it highly disappointing and unprofessional. Due to the negligence and recklessness of operating an active construction zone near new cars being sold to customers, and the rude response I initially received, I was hopeful that they would make things right. They did not. Now I am stuck with a car from a dealership that I cannot trust. For what it's worth, the sales associate was great and I do not believe he was involved in this mess at all. More

Jay Obertance was absolutely amazing to work with. I just graduated college, so I was super nervous to buy my first car on my own. He made sure I got exactly what I wanted when the other dealerships t I just graduated college, so I was super nervous to buy my first car on my own. He made sure I got exactly what I wanted when the other dealerships told me they didn't have anything available. He made sure to get me to a payment I was comfortable with, and the entire process was painless. He was kind, patient, and hilarious. It was the least stressful experience ever, and I could not have had a better salesman! More