Rolling Hills Auto Plaza

This service department is the worst experience I’ve ever had. Took my car in due to a noise in my A/C. I had to go through multiple phone calls and conversations to prove that I had purchased a warranty thr had. Took my car in due to a noise in my A/C. I had to go through multiple phone calls and conversations to prove that I had purchased a warranty through them! I even brought in my paperwork and still was given resistance. Finally!! They acknowledge the warranty they sold me, yay! Nope, Gene states he can only email the warranty department and that it takes two weeks to hear back. This is not correct by the way, the warranty department has a claims number and when you call the longest I’ve had to hold is 5 min and yes, they give you a response the same day. However, after two weeks of waiting I finally get my car back. The tech tells me that my AC is supposed to make that loud squealing sound and in fact mine is not as loud as others he has heard. I get in my car to find that it is knocked completely out of alignment and my front end is damaged and….a bird is dead under my hood. My husband calls to speak to the service department manager and while my husband is on the phone the manager asks the tech if he hit something with my car. Of course, he says no, and we do not even get so much as an apology. I know I will never go back to this place again, however my car still needs fixed. I find out it’s the cooling fan when taking it to another mechanic and if I don’t fix it my car will eventually start overheating. I’m thinking okay, let’s get it fixed it’s covered under my warranty. Wrong again, apparently this shop had put in a claim and collected the money for a cooling fan while they had it so the only way I’m not out 900$ is to take it back to them. Of course I have to pay the 900$ as taking it to them puts my car at risk for more damage. So a worthless warranty, 100$ for an alignment I didn’t need until they knocked my car out of alignment, and 900$ for something I can’t use my warranty for due to a claim they made but did not repair. Do NOT take your vehicle to this shop. More

This vehicle was brought in on March 31st and at that time all 4 brakes were measured at 4 mm and the tread depth was 7/32. The vehicle was driven 6636 miles and when the vehicle went back in yesterday ( time all 4 brakes were measured at 4 mm and the tread depth was 7/32. The vehicle was driven 6636 miles and when the vehicle went back in yesterday (Oct. 24) the brakes were measured at 8 mm and the tires were 8/32. Customers typically don’t measure their tires and brakes at home so it is helpful to see accurate measurements from the mechanics. More

They did as I asked and did it well. I trust the car and I trust this garage. I trust the car and I trust this garage. More

The service took longer than expected because of a full shop, but they were accommodating and great people! shop, but they were accommodating and great people! More

Third vehicle purchased at Rolling Hills. Michael was straightforward and careful to explain every detail and piece of paper and made sure that we understood it and was helpful in changing ou Michael was straightforward and careful to explain every detail and piece of paper and made sure that we understood it and was helpful in changing our tags and stuff Enjoyed visit with Mary and Ian was nice and very efficient and personable. Was easy and pleasant buying experience. More

Very accommodating and not pushy. Cheyanna is the best! 5 stars for her. Cheyanna was very friendly! Cheyanna is the best! 5 stars for her. Cheyanna was very friendly! More

Every time I take a long trip, I make a point to get my car checked. That's why I scheduled an appointment for the 7,500 mile check on my 2021 Honda Civic with Rolling Hills Honda in St. Joseph, Missouri, car checked. That's why I scheduled an appointment for the 7,500 mile check on my 2021 Honda Civic with Rolling Hills Honda in St. Joseph, Missouri, for July 26, 2022. When I arrived at 7 a.m., I was told by the service writer that the 7,500 mile check included an oil change and tire rotation. Over an hour later, my car was returned to the service entrance, I was told the service would be at no charge, and I left - without receiving a receipt or report of services performed. A week later, I noticed that the tires hadn't been rotated - the right front had been marked during a flat repair, and it was still in the same place. When I called to find out what had happened, I was told by the same service writer that he hadn't told me the tires would be rotated - which is specifically a service I wanted, and would have asked for, if he hadn't told me it would be done. He lied to me about it - I think because I'm female, though I have five generations of mechanics in my family and I know about cars. I will never take my car to this dealership again! More

Relaxed buying experience. From start to finish Hunter and the finance specialist made the experience very quick and easy. From start to finish Hunter and the finance specialist made the experience very quick and easy. More

Excellent service! Our sales rep, Hunter, kept me informed along the way while the car was shipped to the dealership, Our sales rep, Hunter, kept me informed along the way while the car was shipped to the dealership, More