Romano Ford Volkswagen

Professional, efficient, experienced. I had leased and bought at least three Explorers from this dealer in the past 20 years, so am familiar with their high standards and demanding practic I had leased and bought at least three Explorers from this dealer in the past 20 years, so am familiar with their high standards and demanding practices. Sales consultant Bob Klix continued that tradition with my husband and me when we traded in a Toyota, used that money to buy a pre-owned Toyota and then leased an Escape all in one afternoon. Bob handled it all with ease. When he said repeatedly, now call me if you need anything, I found his offer of accessibility to be very welcome. And I believe that he will deliver. More

poor service I purchased a new 2013 ford pickup in Jan of 2014. when I took it in for the first oil change I told them that the front tow hook was rusting, they po I purchased a new 2013 ford pickup in Jan of 2014. when I took it in for the first oil change I told them that the front tow hook was rusting, they polished it. the second oil change I told them again and they polished it. At the third oil change they told me I was not keeping the truck up. I told them that I was and nothing else had a spot of rust or blemish on it. He told me he would talk to ford. When I called back he told me that ford agreed with him and would not replace the toll hook. I told him he just lost a customer over a $30.00 part. He started on me that he should not have to replace the part due to my neglect. I did like the sales Dept. but I found another ford dealer to service my truck. More

Do not recommend if you want an honest dealer I bought a new VW GTI 2016 from Romano VW/Ford. Sean Spencer was my Sales Consultant, but I also dealt with Mike Fisher on a few occasions. This is th I bought a new VW GTI 2016 from Romano VW/Ford. Sean Spencer was my Sales Consultant, but I also dealt with Mike Fisher on a few occasions. This is the first time I ever bought a car in the US and as you can imagine, there was a lot to learn and the process was long and elaborate. I really wanted to like this place as the other VW dealership in Driver's Village has a terrible rep. Sean started pretty nicely, but on the day we struck the deal, I had a lot of questions and was anxious to know a few more details before signing on a zillion papers. I kid you not, Sean was pretty FRUSTRATED and SLAMMED his coffee cup against the table, spilling coffee over the paperwork-- out of frustration. He did not even care to apologize. He remained pretty HOSTILE throughout the rest of the conversation and was RUDE for the rest of the conversation. It gets WORSE! We had decided to trade in my old car and they kept on MISGUIDING me so that I would sign the paperwork and once that was done -- they were like oh we need more of the paperwork before we can take your car, bla bla. I got all the paperwork and went back to trade in the car. Mike Fisher tells me that now the DEAL IS OFF and that WE NEVER PROMISED anything like that. I was shocked! I confronted him and reminded that greedy mind of his. He made some phone calls and came back with a sorry face, but clearly not genuine. He agreed to the deal and today it has been 4 months since the deal was struck and I still HAVE NOT RECEIVED MY MONEY for the trade-in. Unbelievable. I would NEVER GO BACK AGAIN. They might be nicer than many other dealers, but they are very greedy and think their learned customers are fools. Be honest, and it will pay back. More

Buying experience I just bought a 2013 Ford Escape SEL ! Ed Perra was very accomendating yo our needs ! Always a smile on his face ! We were treated with respect and wa I just bought a 2013 Ford Escape SEL ! Ed Perra was very accomendating yo our needs ! Always a smile on his face ! We were treated with respect and was made very comfortable through the whole process ! Thank you Ed ! More

Purchase of my lease Justin was very helpful throughout the entire process of purchasing my leased vehicle. When I initially leased my vehicle Justin made it a very person Justin was very helpful throughout the entire process of purchasing my leased vehicle. When I initially leased my vehicle Justin made it a very personal and painless experience. Justin was very attentive and answered any questions I had. The same applied to the purchase of my lease; Justin was very helpful in answering any questions. He made the experience a very positive one. More

My experience Just leased a 2016 escape (titanium). Dale Hendrix was so helpful. No pressure at all. Wanted me to be happy and convinced of my decision. Thanks so m Just leased a 2016 escape (titanium). Dale Hendrix was so helpful. No pressure at all. Wanted me to be happy and convinced of my decision. Thanks so much More

Favorite Dealership! I met Justin and Murad just a few short years ago, and connected with both instantly! In that short time, we've already purchased four vehicles! Justi I met Justin and Murad just a few short years ago, and connected with both instantly! In that short time, we've already purchased four vehicles! Justin is well beyond his years as far as maturity and professionalism go. He really "gets it". He does what is necessary to make his customer happy. I've been in business for 37 years, and would feel totally comfortable leaving him in charge! We have a three-car garage that, up until three years ago, had never housed a Ford.....now we have THREE!!!!! Escape. Fusion. Mustang. I will be back!! More

Very easy! Justin Hamad is a great car salesman. He never makes you feel pressured into buying anything & is extremely through. He made sure I knew all the featu Justin Hamad is a great car salesman. He never makes you feel pressured into buying anything & is extremely through. He made sure I knew all the features of my vehicle before I left the dealership. More

An absolute Pleasure!!!! I am a repeat customer and I must say that every time I have dealt with Justin and Murad it has been an absolute pleasure! The whole process was quick I am a repeat customer and I must say that every time I have dealt with Justin and Murad it has been an absolute pleasure! The whole process was quick and painless and actually fun!! Who can say that when buying a car.... I can! More

Top Notch!! Fayetteville Romano was top notch. They offered a clean, professional dealership with the most friendly environment. Justin Hamaad was awesome. He was Fayetteville Romano was top notch. They offered a clean, professional dealership with the most friendly environment. Justin Hamaad was awesome. He was extremely knowledgable and never made me feel rushed or pressured. I love my Ford Edge and would highly recommend Romano Ford and Justin. More