Romeo Chevrolet Buick GMC

Professionalism which includes, knowledge, attitude, attire and patience is extremely important to us. We found Mike Palladino highly knowledgable and very pleasant and which is quite rare today, he an attire and patience is extremely important to us. We found Mike Palladino highly knowledgable and very pleasant and which is quite rare today, he answers any and all questions and he returns all telephone calls. He, and Jeff finance, fulfilled our expectations to the fullest degree. Thank you John Sharkey More

My experience with this dealership started late Thursday evening, but we got the ball rolling, settled on a price and proceeded with the purchase. We asked for a car fax report and one was given to us with evening, but we got the ball rolling, settled on a price and proceeded with the purchase. We asked for a car fax report and one was given to us without any delay, however, there was an accident reported on the 2006, $21,000, chevy avalanche we were trying to buy. All the report said was that a collision was reported, with a state agency, in a different county and a case # was assigned to it. I asked for them to look further into this, and we set an appointment up to pick the car up on saturday morning, pending the results of the accident report. Then, Saturday came and Phil (the used car manager) stepped into the picture, when asked about the accident on the car fax, Phil's response was,"I have been doing this for 20 years and have never had to call a municipality about an accident on a car fax report", then I asked for a copy of the repair order (so I could see what the dealership had fixed) Phil came back with a hand written list of things that were "fixed", he said he couldn't print the order out for some reason, but the work was done to the car. I then decided not to pick the car up that day, I told them i would be back on Monday to take the car to my mechanic to have it looked at for body repair. Monday morning i show up to take the car and it is in the shop...having the work that was supposedly done on it before saturday done on it. When I questioned why the car was in there, Phil told me they were balancing the tires...so I questioned if he is balancing the tires why are all the tires laying on the ground, the hood is up, and the tech is working on the back door that was supposed to be fixed on saturday when I came to pick up the car. I said it looks alot to me like he is doing all the work that you told me was done already. It then was clear me that this was not the dealership for me, I did not pick up the truck, and will not return to that dealership for anything...ever. I will, however, explain to anyone that asks my about my experience there why they should not deal with romeo chevy. All in all a huge disappointment and a very unprofessional dealership that is clearly your stereotypical used car dealer. More

I received a letter for a recall on my 2012 Chevy Cruze. Dropped my car off the night before and it was done early the next morning. Dropped my car off the night before and it was done early the next morning. More

Great customer service and kept me informed of repairs etc as needed. My car was serviced quickly and running much better after. I would recommend this dealer to anyone. etc as needed. My car was serviced quickly and running much better after. I would recommend this dealer to anyone. More

As always, I was very satisfied with the service I received on my recent appointment. Thanks to the well-trained employees, things were found that needed immediate attention. I always have peace of mi received on my recent appointment. Thanks to the well-trained employees, things were found that needed immediate attention. I always have peace of mind after having my car serviced at Romeo. Everyone is so courteous and the work is done in a very reasonable time frame. I highly recommend Romeo to anyone looking for a dealer or service for their vehicles. I do not trust any other dealership when dealing with service or purchasing new vehicles. Keep up the great work!! More

Everyone was descriptive and helpful for me to understand the service to be provided. Also got a chance to look at some new cars for fun. the service to be provided. Also got a chance to look at some new cars for fun. More

Our experience the day we picked up the car was bad. We were kept waiting til after 7 p.m., never got to meet with the Credit Mgr. Mr.Vandyke, the salesman Mr. Reopell didn't have time for us either and tu were kept waiting til after 7 p.m., never got to meet with the Credit Mgr. Mr.Vandyke, the salesman Mr. Reopell didn't have time for us either and turned us over to a man who knew nothing about the deal to sign the paperwork. One document said the car had been a rental car which we had not been told in advance and another said we were being charged about $600. for a protective spray another surprise. Even though we were trading in a vehicle financed through a lender we expected to use again they sent the application to 6 lenders which caused unnecessary inquiries on my credit report which dropped my credit score by 9 points overnight. Even though they could have corrected this they refused and a letter to the owner Joe Romeo went unanswered. On top of all this the car needed a new transmission within two months and has to have two tires replaced. They don't care and the attitude runs right from the top down to every employee we came in contact with. More

I purchased 2 used vehicles from this dealership and can honestly say that the bottom line for them is the sale. Make sure your getting your vehicle for a great price and it should be worth it all! honestly say that the bottom line for them is the sale. Make sure your getting your vehicle for a great price and it should be worth it all! More

They used high pressure tactics and are not accurate on their figures. I wonder if it is because I was a women. Is there any check with GM to make sure new sales and trade in values are consisten with men their figures. I wonder if it is because I was a women. Is there any check with GM to make sure new sales and trade in values are consisten with men and women. More