Romeo Chevrolet Buick GMC - Service Center

Can't fix engine after 9 mos/6 visits, won't refund $1300 Service Manager refused to refund the over $1300 in diagnostic charges I paid Romeo dealership (accumulated over 10 MONTHS TIME! )to NOT fix engine in Service Manager refused to refund the over $1300 in diagnostic charges I paid Romeo dealership (accumulated over 10 MONTHS TIME! )to NOT fix engine in my Pontiac Vibe purchased new from them in 2009. The Vibe is a "corporate twin" - the same car as the Toyota Matrix, but built by General Motors with Toyota's VVT Engine. GM even sent a "Field Service Tech" from Michigan ($800 of the $1300) who spent 8 hours attempting to diagnose the problem with no success, then he called back to Michigan for help and GM recommended replacing the cylinder head (I have this in writing) - another $2000 including tax. The local TOYOTA dealer's service department and EVERY OTHER INDEPENDENT MECHANIC I paid for a diagnosis said the problem was probably the Variable Valve Timing Controller. Local Toyota dealer eventually diagnosed that VVT Controller was affected by broken and leaking water pump (WHO CAN'T SEE A LEAKING WATER PUMP???), completely fixed my car for $616, no diagnosis charges. Bottom line, both Romeo's Service Dep't and GM Field Service Tech were unwilling to admit that they were unfamiliar with my Toyota engine - My car was discontinued after 2010, and it was a low production vehicle before that, so the chances of finding ANY GM repairman in the country familiar with specific Toyota VVT Controller issues was slim to none. Romeo and GM should have outsourced my car repair to the local Toyota dealer after their 2nd attempt to fix it failed , then charged me whatever the Toyota dealer charged Romeo to fix it. Also, in April 2014 when I brought my car to Romeo to have snow tires removed & replaced with summer tires I bought from Romeo, the mechanic destroyed one of the snow tires (a mechanic who can't dismount a tire?). I was assured tire would be replaced, but the end of next November and a Thanksgiving snow storm arrived with snow tire still not replaced, so I had to drive 3 hours to relatives and 3 hours back on slippery roads with summer tires. BUYER BEWARE OF THIS DEALERSHIP! - bumper to bumper warranty is worthless if you have an incompetent or inexperienced mechanic! But what bothered me most is Romeo's refusal to admit they were unfamiliar with my engine - I would have retained my PREVIOUS RESPECT for them if they had admitted after the 2nd attempt (out of 6!!) that none of their mechanics had ever worked inside a Toyota Matrix/Corolla engine, and then recommended I take my car to a Toyota mechanic. More

Poor Service Like all other new car dealerships you are their best friend when leasing or purchasing a new vehicle BUT when it comes to service you can see the rea Like all other new car dealerships you are their best friend when leasing or purchasing a new vehicle BUT when it comes to service you can see the real dealership. Sierra in Romeo is poor in regard to simple dealership service, communications with the vehicle owner, completing the service and returning the vehicle as clean as it was delivered. I had issues with the overall service provided and quality. I called the individual indicated on my receipt if there were concerns with service and never received follow-up call. I feel ignored and unimportant with this dealership. I have had issues with this dealership in multiple visits, do not trust them. More

2015 Chevy SS I had a great experience with Romeo Chevy. Anthony Green was my salesman and was very helpful with my purchase. Thank you !!!! I am enjoying my new ca I had a great experience with Romeo Chevy. Anthony Green was my salesman and was very helpful with my purchase. Thank you !!!! I am enjoying my new car. More

Kicking Myself I have a Chevy dealer who I've done business with for 15 years. However, they did not have a vehicle to meet my immediate need. So,I checked out the w I have a Chevy dealer who I've done business with for 15 years. However, they did not have a vehicle to meet my immediate need. So,I checked out the website at Romeo. Found a 2008 Impala with lower miles, for a decent price, and since I was a cash customer, I set up to go look. Test drove the car, liked it, bought it and took it home that day. After a few week, realized it desperately needed brakes, it made a clunking noise in the front, and a found A HOLE IN THE FRAME!! Made an appointment with service, and here's where the BS begins- Bill from service called me to let me know they couldn't replace the brakes until the General Manager(Joe Romeo) approved it, and he happened to be in TX!! He then INFORMED me that the clunk in the front suspension and the hole in the frame was caused because "YOU PUT YOUR CAR IN A DITCH" I adamantly denied this, as of course, I hadn't. Called my salesman, Dan F.,and he did his best to help. Had left the car Thursday evening, repairs weren't made until Monday- Brakes grind worse than before the supposed repair, since rotors were only resurfaced rather than replace, clunk is still there, despite Bill saying they couldn't find a problem and the "repair" to the frame looks like it was made by a 5 year old. Emailed Dan F. to let him know my dissatisfaction-he passed my email on to Joe Romeo,and said I'd "probably" be getting a phone call-I won't bother to hold my breath.Taking it to my mechanic tomorrow for a thorough bumper to bumper look, and contacting my lawyer to employ the Lemon Law, as I believe this car will qualify. DO NOT BUY FROM THIS DEALERSHIP!!! Jenn L. Catskill, NY More

a womens time one of the best dealerships for a woman to go to, I had a Buick from them, I just got a Chevrolet spark nice little car, my salesperson Philip Gaul one of the best dealerships for a woman to go to, I had a Buick from them, I just got a Chevrolet spark nice little car, my salesperson Philip Gaulin is the best, I do not have a lot of time so he stopped at my house, I will go back in 2or3years for a new car, everyone was nice to a old women like me, happy------------------ vern More

Poor Service. There service department is horrible. I had to get a starter replaced on my 99 Camaro Z28 and I requested a wheel alignment. I previously also ordere There service department is horrible. I had to get a starter replaced on my 99 Camaro Z28 and I requested a wheel alignment. I previously also ordered an ignition-lock -cylinder for my car. After the starter was replaced, there were grease stains all over my Camaro. There no reason for grease hand prints on the trunk of my car if they only serviced the starter. I just waxed my car before it was brought to the dealership. The service consultant told me, the part I prepaid for, was never ordered. When I asked them, can I put the deposit towards the starter and the wheel alignment, all of the sudden the part was ordered. They had hard time finding order I placed but they had no problem taking my money in advance. Than how I come my part was still not in the store? … When I ordered the part, five days ago?? They advise me the ignition lock cylinder will be in the dealership within 3 days. I still felt vibration after I got wheel alignment. They told me, “Your wheels are not balance. If I got the wheel Balanced, I would not a have vibration”. Got the wheel balance somewhere else and still have the vibration. Supposedly they double check my alignment. I came here because my friend recommended me too. Never forget that you only have one opportunity to make a first impression - with investors, with customers, with PR, and with marketing.- “Natalie Massenet” More

Emergency car trouble on route 287. The service department diagnosed my Tahoe quickly and the repair was completed so I was back on the road. The people at Romeo were so knowledgeable, kind and und department diagnosed my Tahoe quickly and the repair was completed so I was back on the road. The people at Romeo were so knowledgeable, kind and understanding. More

I needed an oil change for my vehicle and a friend told me to call this dealership. On the phone they were very friendly and helpful. I got the oil change in less than 20 minutes and was very satisfied. me to call this dealership. On the phone they were very friendly and helpful. I got the oil change in less than 20 minutes and was very satisfied. More

I received a letter for a recall on my 2012 Chevy Cruze. Dropped my car off the night before and it was done early the next morning. Dropped my car off the night before and it was done early the next morning. More

Great customer service and kept me informed of repairs etc as needed. My car was serviced quickly and running much better after. I would recommend this dealer to anyone. etc as needed. My car was serviced quickly and running much better after. I would recommend this dealer to anyone. More