Romeo Subaru

I use your facility for service on both my wife's and my Subaru Foresters. Two of the big reasons are Sid Nareindra and Kelsey Almeida. They both represent your company and it's values very well. They ar Subaru Foresters. Two of the big reasons are Sid Nareindra and Kelsey Almeida. They both represent your company and it's values very well. They are friendly, professional and trust worthy. They do what they say they are going to do and they make sure that it is done right. I spent most of my professional career in customer service for businesses that I owned and for businesses other individuals owned. I know excellent customer service when I see it. And I see it in these two Saratoga Subaru employees time and again. Thanks, guys. John Omaggio . More

Dillion Wagner was my Sales Rep recently for the purchase of a pre-owned Subaru Forrester . From the time I walked in until I walked out, Dillion was professional, patient, and helpful. Thank you Dillion f of a pre-owned Subaru Forrester . From the time I walked in until I walked out, Dillion was professional, patient, and helpful. Thank you Dillion for going above and beyond! I love my car and you made this the best car buying experience I've ever had! More

My salesman Andrew was so amazing. He assisted me with my trade and a new vehicle the same day I walked in the dealership. Andrew was very professional and knowledgeable in every asp He assisted me with my trade and a new vehicle the same day I walked in the dealership. Andrew was very professional and knowledgeable in every aspect of Subaru vehicles. I will definitely recommended the Mackey Autogroup and Andrew to my family and friends. This was by far the best experience I have had in a long time. More

Every time I bring my car here, Brandon and Syd have been friendly, helpful, expedient and understanding. They go beyond merely professional, and always get me in ASAP. When I see them there I smile inside, friendly, helpful, expedient and understanding. They go beyond merely professional, and always get me in ASAP. When I see them there I smile inside, knowing I will be completely taken care of, and I am grateful. More

Service Dept. quickly solved "check engine" light problem Our "check engine" light came on in 2019 Forester. Several other system lights came on. We discovered our gas cap was not screwed on properly - it w Our "check engine" light came on in 2019 Forester. Several other system lights came on. We discovered our gas cap was not screwed on properly - it was loose. We tightened it but the system would not reset until we used the gas in our tank to half full or lower. The car was needed for a big trip. Scott in service dept. said come in anytime. He quickly in minutes reset everything and we were on our way. Thank you Scott! More

Sales Department Great Service Department Seriously Lacking It’s hard to rate this place with Stars. The sales department was awesome and I’d give 5 stars! We got what we wanted without having to wait long. Ton It’s hard to rate this place with Stars. The sales department was awesome and I’d give 5 stars! We got what we wanted without having to wait long. Tony B was an awesome salesperson, helpful and did not pressure us at all. We took quite a while deciding what we wanted and then the accessories we wanted. He made our first brand new car buying experience great. Now the Service Department. I agree with anyone who said they’d give negative stars. We knew it going in because we are the people that read others reviews. So first had to wait a week for a couple of the new accessories. We knew that and were fine with that, but when I got there it took a ridiculous amount of time (not to mention that the service person said can’t come the next day because we are all booked up, which was BS since I had already paid for the parts, but i couldn’t be there that day anyway so I didn’t make a big deal of it). The excuse was that the car was wet and they had to make sure the adhesive stuck....really? Ten I watched as my car sat there waiting for close to 15 minutes for me to go to them and ask how much longer for them to say oh it’s over there and ready.....I of course had to say it’s been sitting there for 15 minutes. 2-3 weeks after I get my brand new beautiful car I hit a screw unbeknownst to me. Call and schedule an appointment. Takes a ridiculous amount of time for them to tell me that the tire that was just over 1,000 miles on it wasn’t going to be salvageable. Okay not their fault. It still took forever for them to diagnose it and then put the donut on it. I had to prepay for the tire because it’s hard to get just one blah blah blah. So at the same time I prepay for the tire I prepay for the work. I the drive over to Nee countrys Autobody ship to deal with Walt because I have a small scuff on the insiders area of the back door. Kind of like a rub, hard to explain. He looks and stars taking pictures of my car and I’m confused as to why. Finally I say “insurance wouldn’t cover this” his shady response “insurance will pay for anything!”. I ask for a quote to make it look brand new and another just to make sure it’s doesnt rust. He takes my info and says he’ll send the quote in an email as he has to run numbers. I get a quote for a t-bone and that both doors need to be repainted! I call and say what the. His snotty response “well if you don’t like the quote you can take it somewhere else but it won’t look like new”. He said that both doors would need to be repainted on my brand new 2019 Forester so the colors will blend! What the???? I call to complain to the Service manager and she listens and says she will pass the complaint along but the auto body shop isn’t theirs. I couldn’t get through to them that whenyou call one of the prompts says “our body shop”. So go back to get my new tire, which I made an appointment for. I sit for an hour and 20 minutes and finally go to see what’s going on. Apparently I prepaid and will now be penalized for it. They already paid a technician and he has to be the one to work on my car. I’m like okay but then as they go to see how long I drew and think seriously I’m being penalized for prepaying...that’s their issue not mine!!! So now I start to complain and Philip (no idea who he is or what he does), and his horrible customer service say in a snitty voice that they are checking on my car. I get pissed because I’m like that doesn’t stop the fact that I have paid $30,000 for a car and have had nothing but terrible customer service since from this place!!!!!! I leave and the service manager that I spoke to on Friday hands me a free oil change to apologize for my inconvenience.....not even understand ding that I had an appointment that I missed because of how long I was waiting....oh yeah and never called me back or passed on my message in regards to the autobody shop. Overall customer service and service stinks bad once you have purchased your car. If you do decide to overlook the service department as we did when purchasing see Tony B the sales person. More