Romeo Subaru

I was interested in buying a new car, a Subaru. I called the New Country Subaru dealership to schedule a test drive, I spoke with Jaime, one of the salesmen. I scheduled a test drive of the only manual car the New Country Subaru dealership to schedule a test drive, I spoke with Jaime, one of the salesmen. I scheduled a test drive of the only manual car they had in stock, according to their website, the following morning at 8:30. I showed up at 8:25 to an open but abandoned lobby. I looked around for anyone who worked there and found no one. I took a seat in the lobby and waited. After waiting for half an hour and seeing on one, an entire team of sales personnel walked through the lobby. I was quite upset at this point and fully allowed the expression of my face show that as I glared at them walking by. And that is exactly what they did. The entire sales team walked past the only customer in the building without even acknowledging my existence. They saw me sitting there, and continued on about their way. I was kind of shocked. I got up and walked toward the back room that they had come out of. I was finally greeted by what must have been the manager. He asked if I was being helped. I told him, "Far from it, I am being ignored by your staff." I told him that I had set up a test drive with Jaime at 8:30, while dramatically looking at my watch, which read just past 9:00. He directed me to Jaime, one of the people that had just walked by and ignored me, and told him to help me. Jaime came running up and asked me how I was doing. I told him, "I am pissed off at you for being late for the test drive we scheduled." He promptly went out to retrieve the car for the test drive. Again, I waited. Fifteen more minutes pass. Jaime returns and informs me that the one car that I wanted to drive is "not here". He asks if I would like to test drive another car. I colorfully respond with, "No, I am done here." The manager sees me leaving and asks how the test drive went. I inform him it did not and that Jaime has just lost his dealership a sale. It has been five days since I was at the dealership. Jaime has my contact information and no one has tried to correct this situation. I still want to buy a Subaru, New Country Subaru just won't be making the sale. More

Have been using them for years. Always honest about what needs to be repaired and able fit me in around my busy schedule. Not the least expensive but very good service. needs to be repaired and able fit me in around my busy schedule. Not the least expensive but very good service. More