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Romeo Volkswagen of Kingston
Kingston, NY
326 Reviews
If you’re in the market for a new or used vehicle you’ve landed in the right place! We pride ourselves in the quality vehicles we have on our lot, as well as the customer service we provide for every customer that walks through our doors. Because the auto industry is constantly coming out with new products and information, you can rest easy knowing that we can help you sort it all out!
Our vast knowledge of the product we sell, combined with our passion for serving you, makes us certain that you’ll be thrilled with your new vehicle and with Romeo Volkswagen. So, come take us for a test drive, and let us prove to you that we’re the best dealership in the Volkswagen realm!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 326 reviews
July 11, 2017
They had the car I wanted when others could not, did not. I am 58 years old, have purchased many vehicles in my life time, from many dealerships and private sales. I have also helped in the purchase of vehic I am 58 years old, have purchased many vehicles in my life time, from many dealerships and private sales. I have also helped in the purchase of vehicles for others in my family. In all my years I have never had a deal go so smooth, so to the letter of exactly what the sales man said would happen. This dealership is twice the drive for me, and worth every minute to have the pleasure of buying this car. I am amazed at their honesty and efficiency. Anthony had sold my son a car after I had sent my son to another dealership and the deal went sour. My son told me about Anthony after he had set a deal with him for his first brand new car, special ordered no less. The deal I was trying to make with another VW dealer went sour also. I contacted yet another local VW dealer and was given pretty much the same story of no avalability. The first dealer told me I could not get a car newer than a 2015 in my price range requirements, and may have to settle for a 2014. They also did not have one on the lot, and wanted me to sign an agreement for them to "find" me one. I declined. The second dealer I spoke to on the phone told me they did not have any cars that fit my requirements. I then took my sons advice and called Anthony at the Kingston dealership. They had several cars that fit my requirements so I went to take a look. Not only did I find 2015's that fit what I wanted, and my price range, but Anthony showed me some 2016 cars that were nicer than what I had been looking at and they were in fact within my price range. The original dealer would not even look for a 2016, telling me they could not get me one at the price I required. The car I was looking for was a Passat, VW's nicest largest car. I found one that was perfect, it rides like a dream, has many gadgets and things that I never expected to have, at the price I requested, something I never felt I could get due to what the other dealers told me. I am so amazingly pleased with the car, my salesman Anthony and the rest of the staff I came in to contact with, one of which was George Moylan. George was very interested in making sure I was completely satisfied with my deal, and car. He took some steps to make sure I was. I have never had such honest down to earth service from any dealer. No issues at all. If this Passat holds up like the Jetta I have had for the past 6 years (not ONE thing went wrong with it), I will be a very happy VW owner again. The reason I turned in the Jetta was it was one of the TDI's with the emission issue. As for the purchase, if you want to deal with a reputable dealer, go to VW in Kingston. If you want to deal with a reputable salesman, ask for Anthony Pappalardi. Thank you Anthony. By the way, the Diner you suggested my wife and I go to for lunch was fantastic. Thank you. :) More
by Commander-RR
Employees Worked With
Anthony Pappalardi, George Moylan III
July 07, 2017
Tammy and VW of Kingston are the BEST! Tammy was truly the best sales consultant to work with, and the VW of Kingston dealership is to be commended for their professionalism and interest in Tammy was truly the best sales consultant to work with, and the VW of Kingston dealership is to be commended for their professionalism and interest in creating excellent customer relationships. I discovered this dealership by searching the internet for this exact car. Tammy and VW of Kingston made it worth my while to do business with them. Purchasing our 2015 VW Passat TDI through Tammy, from nearly 2.5 hours away, was a breeze. She did everything she could to make the transaction go smoothly and quickly. She even took me to another dealership to return my lease, waited for that process to go through, and was proactive in expediting it. We will surely be repeat customers of Tammy's and the VW of Kingston dealership! More
by Jmur67
Employees Worked With
Tammy Phillips
June 30, 2017
Seamless car buying process with Johnny and Kingston VW. I made an appointment mid-afternoon to come see a Jetta and when I arrived, the car was cleaned and ready in the car-port waiting for a test drive. I I made an appointment mid-afternoon to come see a Jetta and when I arrived, the car was cleaned and ready in the car-port waiting for a test drive. I ended up taking home a different 2017 Jetta a few days later and Johnny kept me informed throughout the entire process via phone and text message. I have always dreaded the car buying experience for the upsell and hidden charges aspects... So it was a real pleasure to work with Johnny with straight answers and no pressure. Funny guy as well =) More
by Armand Salmon
Employees Worked With
Johnny Casale
June 30, 2017
Couldn't be happier! Johnny and this dealership is an absolute pleasure to work with. No headaches, straightforward and an amazing deal for my new and the my car that I pa Johnny and this dealership is an absolute pleasure to work with. No headaches, straightforward and an amazing deal for my new and the my car that I parted with. I would recommend VW of Kingston to anyone! More
by Keith Briar
Employees Worked With
Johnny Casale
June 29, 2017
Great Experience We were very happy with VW of Kingston's service. Bought a used TDI, polite, respectful and friendly. Follow-up great too. Hope to buy from again. We were very happy with VW of Kingston's service. Bought a used TDI, polite, respectful and friendly. Follow-up great too. Hope to buy from again. More
by JenJoe
Employees Worked With
Tammy Phillips
June 29, 2017
A good salesman and fun Great salesman but much better person .. good humor and fun... I really enjoy to buy my new car with this dealer I was nervous about to buy a new car Great salesman but much better person .. good humor and fun... I really enjoy to buy my new car with this dealer I was nervous about to buy a new car but Mr Casale make it all easy anf fast .. I have a great time !! More
by tangoman63
Employees Worked With
Johnny Casale
June 29, 2017
Amazing customer service This is my 3rd car from VW of Kingston but my 1st time working with Tammy. She was simply amazing-- from the moment I met her to the time I drove my This is my 3rd car from VW of Kingston but my 1st time working with Tammy. She was simply amazing-- from the moment I met her to the time I drove my car off of the lot she was superber! Go see Tammy Phillips if you're looking for a VW! More
by MEM_Yanks81
Employees Worked With
Tammy Phillips
June 29, 2017
Simple, fast, perfect Today I purchased a 2011 GTi from Kingston VW. I am a super busy person and this place catered to that perfectly. I started my interaction with Gina o Today I purchased a 2011 GTi from Kingston VW. I am a super busy person and this place catered to that perfectly. I started my interaction with Gina on the internet and then met Tammy who was my sales associate. She does a great job and is a veteran in the business. Very knowledgeable and extremely personable, absolute professional. Between Gina, Tammy and Joe the finance manager I was able to wrap up my sale in under a half hour at the dealership. I have always tried to stay away from the big dealers because of bad past experiences but Kingston VW did an amazing job! I will definitely be going there for service! More
by Walt.broadway
Employees Worked With
Joe Pappalardi, Tammy Phillips, Gina B.
June 28, 2017
Fantastic sales experience Tammy is a pleasure to deal with. I have bought my last two cars from her. She is patient, willing to communicate in whichever format works best for y Tammy is a pleasure to deal with. I have bought my last two cars from her. She is patient, willing to communicate in whichever format works best for you (no pushy calls or requests that everything be in-person). She does a great job of understanding what the driver is looking for and doesn't try to push a compromise just because it's on the lot - she will help you find what you're looking for even if it means she doesn't close a deal that day. I highly recommend that anyone looking for a VW in the Hudson Valley go talk to Tammy. More
by Abe U
Employees Worked With
Tammy Phillips
June 21, 2017
Great experience overall I sold by my golf tdi as part of the vw emmisons settlement and purchased a new car the same day. I had a 630 pm appointment and was done with both tr I sold by my golf tdi as part of the vw emmisons settlement and purchased a new car the same day. I had a 630 pm appointment and was done with both transactions and on the road with my new car (with a complementary full tank of gas) by 8 pm. Shout out to Tammy, who arranged everything to get me in and out in the most efficient way possible. This dealership knows how to do things the right way. No up selling of crap I didn't need, no waste of my time. Just you, the car, and a quick process to get you out happier than when you came. 5/5 would recommend to anyone to buy a car here More
by Erik D Ebbing
Employees Worked With
Tammy Phillips
