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Romeo Volkswagen of Kingston

Kingston, NY

Overview
Reviews
Vehicles
3.9
326 Reviews
If you’re in the market for a new or used vehicle you’ve landed in the right place! We pride ourselves in the quality vehicles we have on our lot, as well as the customer service we provide for every customer that walks through our doors. Because the auto industry is constantly coming out with new products and information, you can rest easy knowing that we can help you sort it all out! Our vast knowledge of the product we sell, combined with our passion for serving you, makes us certain that you’ll be thrilled with your new vehicle and with Romeo Volkswagen. So, come take us for a test drive, and let us prove to you that we’re the best dealership in the Volkswagen realm!
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1249 Ulster Ave

Kingston, NY

12401

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Showing 326 reviews

June 13, 2014

New car Purchase Good overall experience. Very informative and helpful. No pressure sales approach. I would definitely purchase from here again if ever in the market f More

by RAYoumans
Customer Service
Friendliness
Price
Recommend Dealer
Yes
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April 27, 2014

Volkswagen CC - Luxury Edition Love the car!!! This is our second car with Volkswagen Kingston. We actually met Carlos about 2 years ago when we stopped in to look at their BMV X3 More

by STaerker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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March 02, 2014

Tammy took her time with us, explained everything about the car and was very thorough in her instructions with the interior display panels and all their screens. We were very happy with her service. More

by kkristofik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Phillips
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February 25, 2014

Due to my experience at Heart Volkswagen in Kingston, never again will I buy a vehicle from them nor will I ever buy an Audi/Volkswagen. They have the RUDEST staff that I have ever come across, and their More

by NicoleElizabeth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
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Feb 25, 2014 -

Romeo Volkswagen of Kingston responded

Nicole, My name is Phil Roeber. I am the General Sales Manager here at VW of Kingston. I just received your dealer rater review and I am concerned about your recent experience here. We pride ourselves on our customer service, so as you can imagine, your dissatisfaction comes as a big surprise to me. Please respond and let me know what happened and how I may be able to help you have a better opinion of us and the dealership. If you can't, please at least allow me to understand what happen so I can assure the issues that arose will not be repeated in the future. You can either respond through this medium, my email address: proeber@vwofkingston.net, or by phone at 845-336-5300 x333. I want to thank you in advance for your time and await your response. Phil

Mar 15, 2014 -

Romeo Volkswagen of Kingston responded

Our staff here at Volkswagen of Kingston strive to provide truly exceptional service to ALL of our customers whether it be sales or service. We tried to reach out to this customer but was unsuccessful. I wanted to get insight into what the issues were so they could be addressed and rectified so we don't have any issues like this in the future. We all strive to put our customers first and welcome potential customers to see why this is the best place to buy or service your Volkswagen.

February 19, 2014

Under unique circumstances Rico made our family feel very confident he was there to take care of us. They went out of their way to make us feel that our business was appreciated. Upon delivery of the vehic More

by douglaswilson77
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rico Rivera
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February 19, 2014

The staff went above and beyond. I had specific concerns with the vehicle that I purchased and Rico and Marquis were always available to assist me. More

by carlisg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rico Rivera
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February 17, 2014

I have worked with Tammy before but had bought a Honda in 2009 .... With problems and a very poor service dept and sales people who didn't help. So, I came back to Tammy and VW ...she got the car and featur More

by Reno765
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Phillips
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February 12, 2014

Purchased a CPO VW CC from Carlos at Kingston VW. What a great experience! Truly a hassle free car buying experience like no other. I had my own financing and they jumped through all the hoops with the bank More

by LJMendez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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December 25, 2013

I think Heart VW of Kingston might need a lesson on what a Certified Pre-Owned car should look like... resprayed front bumper cover w/o removing or masking the black valence resulting in BAD over spray, war More

by baderatw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales Manager
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Dec 27, 2013 -

Romeo Volkswagen of Kingston responded

I am disappointed by the post you placed in dealer rater. We are highly committed to providing exceptional customer service. Sometimes there are issues that arise that might prevent us from doing so in some customer's eyes. This is clearly one of those cases. It appeared that no matter what I said during our conversation, nothing was acceptable to you. Based on our conversation, I explained to you that I didn't have any additional wiggle room in the price of the vehicle but I did say I would correct the "so called issues" you said you had with the vehicle. You refused and said that of the 16 other Tiguans you looks at. This was the roughest. I can understand and appreciate your point but you can easily buy one of the other cars you looked at and just leave it at that. It is funny however, that when I suggested that, you made an offer on mine. So I guess my car must not have been that bad since you wanted to buy it. When I explained I couldn't do a price adjustment, you then decided to rip me on dealer rater. That to me just looks like a bad sport when I couldn't meet your demands. It was unnecessary and your efforts here still won't get you a better price.

Dec 27, 2013 -

baderatw responded

Since you couldn't fix the car right in the first place, I wouldn't trust you and your clowns to fix it right now. You're entitled to your opinion. But I already gladly purchased a car from Nemer. So I couldn't care less what you have to say. I wouldn't do business with you, and I will continue to share my opinion of your poor quality vehicles.

Dec 27, 2013 -

baderatw responded

Also, I didn't make you an offer. I said I wouldn't spend over X on it. Not quite the same thing. Taken as is, if the price was right, I would fix all the issues myself. I've been working on VWs for over 10 years and obviously care much more about quality and doing the job right than anyone at your operation. What a freaking joke.

Dec 27, 2013 -

Romeo Volkswagen of Kingston responded

Good luck with your purchase.

Dec 27, 2013 -

baderatw responded

Thanks! Good luck moving garbage!

Dec 27, 2013 -

baderatw responded

Actually, I'll give you a FREE tip - Get off the internet and stop worrying about reviews. Go babysit whatever idiots you have working in your shop and make sure they actually do proper work. Then you might actually be able to sell a car in less than 110+ days. That would be a better use of your time. A customer shouldn't have to bring all of these issues to you on a CERTIFIED car....

Dec 27, 2013 -

Romeo Volkswagen of Kingston responded

Thank you

Jan 25, 2014 -

Romeo Volkswagen of Kingston responded

While I can sympathize with the review and his opinions. It was clear from the onset he was only interested in getting an additional discount off the price of the vehicle. Even though he claimed the vehicle he looked at had issues, he was still willing and prepared to buy it but wanted an additional discount. The customer became rather irate when I could not offer any other discounts. We have since sold the vehicle in question and it's new owner couldn't be happier. We are committed to selling high quality vehicles that pass Volkswagen's rigorous 123 point checklist. All of our technicians are VW Certified and going through extensive training to maintain their credentials. We stand behind everything we sell. We are the largest volume Volkswagen Certified Pre-Owned Dealer in the Hudson Valley and we couldn't do that without selling a quality product and providing great service.

Jan 25, 2014 -

baderatw responded

I didn't become irate at all, ever. When it became clear that you weren't willing to make a deal, I shook your hand and said "Thanks for your time" then left. So on top of everything else, you're a liar. I would have considered buying the vehicle if the price was right because I could have repaired the issues myself. After your shop did such a poor job the first time around, I wasn't going to trust you and your clowns to get the job done right. I feel sorry for the new owner and I wish them the best of luck. Hope they see this review.

Jan 25, 2014 -

baderatw responded

What a liar... I guess I'm not really surprised.

Jan 25, 2014 -

baderatw responded

I'd like to add - I turned around and bought a 2010 Tiguan from Nemer VW two days later. Couldn't be happier. Didn't have any of these issues and the sales manager was capable of intelligent negotiation. I HIGHLY recommend Nemer. It's worth the drive over dealing with these clowns in Kingston.

December 12, 2013

VW of Kingston is in the middle of remodeling their showroom and service area, though I'm sure it's uncomfortable for them to be working out of a tight space currently, I was made to feel very welcomed More

by germankisya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Vitellaro, Anthony Pappalardi
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