I’ve purchased 2 vehicles from this Dealership and had vehicles serviced on several occasions. They have an obvious culture of not showing any appreciation or being polite with a greeting and simple “how are you”? The waiting area for owners getting any type of service consists of 7 chairs and a television. No water, coffee or anything else to make the person feel welcome.
They should take notice of just a few competitors: Beaver Chevrolet has Coffee, water, snacks, and Jimmy John sandwiches. Their waiting area is open and salesman, managers, and other employees all say hello. They make you feel welcome and appreciated.
Duval Ford offers coffee, water and snacks and once again their employees say hello and make you feel welcome and appreciated. Fields Automotive Group has even more choices and treats for their customers. Doesn’t cost anything but sends a strong message to customers. I understand you go to dealerships to buy a car or get one serviced and that’s the priority. There is nothing wrong with making the customers feel special, and there are plenty of local dealerships that work to get your business and repeat business.
Ron Anderson won’t have to worry about another negative review from me, because I won’t be back, period.