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Ron Bouchard Honda
Lancaster, MA
260 Reviews
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April 18, 2019
Had an excellent experience with Ron Bouchard Honda store. I had an excellent experience with the dealership especially with Timmy Wilson who did an outstanding job. Everyone in the organization were very frie I had an excellent experience with the dealership especially with Timmy Wilson who did an outstanding job. Everyone in the organization were very friendly and very helpful. I would recommend buying a vehicle from this location. More
by Superman1000
Employees Worked With
Tim Wilson
Helpful August 25, 2018
Great Dealership - Best Car Buying Experience My wife and I were looking for a new 2018 Honda Civic to replace our 2012 which we gave to our son. Living in New Hampshire, I searched all the NH Ho My wife and I were looking for a new 2018 Honda Civic to replace our 2012 which we gave to our son. Living in New Hampshire, I searched all the NH Honda dealer’s on-line Civic inventory and found none with the trim, color, and options we desired. Since growing up in Holden, MA, I have driven by the Ron Bouchard’s Honda Store countless times. My wife and I figured to give the Honda Store a chance. We reviewed the Honda Store’s on-line inventory and found the 2018 Honda Civic we were searching for. I contacted Internet Sales rep Ashley Wirta. who was ABSOLUTELY PHENOMINAL! She was extremely helpful and pleasant, both on-line and via phone conversations. She quoted me the Honda store’s e-price which was better than another nearby Honda dealer (BHW in Westford, MA). Any questions I had, Ashley promptly returned my email or phone call with the answer. My wife and I agreed on the price. We were then put in contact with salesman Casey Bortle. who also was EXTREMELY courteous, helpful, and pleasant. We set an appointment time and traveled to the Honda Store. When we arrived, Casey introduced himself and warmly greeted us at the door. He went through all the car buying paperwork. Then covered all the many options and how they worked, even syncing our phone to the car. It was an enjoyment to deal with Casey, a TRUE PROFESSIONAL! The bottom line: The Honda Store made car buying a pleasure, something that is virtually extinct in today’s world. Their sales personnel, Ashley Wirta and Casey Bortle, are UNSURPASSED in customer service and are the BEST! With our car buying experience through the years, the Honda Store has become #1, a definite 5 out of 5 stars! Thank you! More
by Old Submarine Vet
Employees Worked With
Ashley Wirta (Internet Sales), Casey Bortle
April 25, 2018
Great Dealership We bought a 2018 Honda Civic Hatchback (our first Honda) and had a great experience. Our sales man was Bob Brachel and he was very knowledgeable and We bought a 2018 Honda Civic Hatchback (our first Honda) and had a great experience. Our sales man was Bob Brachel and he was very knowledgeable and helpful explaining how everything worked. Very friendly atmosphere. Would highly recommend buying a car at the Honda Store. More
by Sandy + Bill
Employees Worked With
Eddie Osorio, Bob Brachel
January 04, 2018
Amazing experience!!! I loved my experience at the dealership!! Out of all the places ive gone Bob was definitely by far the BEST sales person ive had!! I will recommend hi I loved my experience at the dealership!! Out of all the places ive gone Bob was definitely by far the BEST sales person ive had!! I will recommend him to everyone as well as the dealership!! The finance manager was excellent as well!! More
by Brittneymarie27
Employees Worked With
Eddie Osorio, Bob Brachel
January 03, 2018
Above and Beyond I had an emergency situation that required a fast appointment. Having been told the service area was booked solid for 2 days I reached out to Jamie Ro I had an emergency situation that required a fast appointment. Having been told the service area was booked solid for 2 days I reached out to Jamie Rodriquenz. He took control of the situation and was able to get me in early the next morning. The issue was resolved and I was on my way in a very short time. That personal touch, making someone feel like they were top priority, is what makes me want to continue dealing with The Honda Store. More
by NancyS
Employees Worked With
Jamie Rodriquenz
October 14, 2017
Honda Lover for Life My Decision for buying Another Honda. Simply the people, Especially the service Dept. Found Service to be friendly , Honest, straight forward and of c My Decision for buying Another Honda. Simply the people, Especially the service Dept. Found Service to be friendly , Honest, straight forward and of course the workmanship outstanding from my experience. Always Thank You Mark Donahue More
by tubguy
Employees Worked With
Jamie Rodriquenz, Luke Kennefick, Seth Teague
September 27, 2017
My old and reliable (and beloved) Honda. My Honda Accord is a 2000 Special Edition and is still running well for me. Ron Bouchard's Auto in Lancaster always take care of me like I drove in in My Honda Accord is a 2000 Special Edition and is still running well for me. Ron Bouchard's Auto in Lancaster always take care of me like I drove in in a vehicle right off the showroom floor. One day I drove in with a nasty stain on the hood (origin unknown) on the off chance that they could make it look a bit better. They squeezed me in and drove out with a car that no longer had a visible stain. Needless to say, I was delighted, but not surprised. There's a reason I continue to go there all these years, and believe me, I'm not easy! :) My next car will be purchased from there, as soon as my buggy gasps her last. More
by DLC
Employees Worked With
I wish I had gotten his name. He always seems to go above and beyond!
September 11, 2017
Super Sales Person Concerned about Financial We have done business since 1996 with Ron Bouchard Honda. So when we decided to purchase a new vehicle we returned. Our salesman Ed Walsh was great, t We have done business since 1996 with Ron Bouchard Honda. So when we decided to purchase a new vehicle we returned. Our salesman Ed Walsh was great, the vehicle we decided on (2017 Pilot Touring) is awesome. I have one issue that pertains to Disabled Veterans. Our vehicle has DV plates which we went thru the DMV for. We went through submitting the required paperwork to be approved for the license plates. This was different than a veteran applying for a Handicap placard that you place in your window. The DV license plates allow the veteran not having to pay state sales tax. We were told that in order to not pay the sales tax your individual who does your plate transfers and registrations said we had to get a doctor to sign off on a DOR form. I am not sure who is required to complete that form but I knew we did not. Your people at Bouchards said we had too. To ensure I was correct we had to make an extra trip to DMV and explained to them what Bouchards was asking us to do and the person at the DMV said that Bouchards were not able to do our plate transfer and we had to bring the paperwork ourselves to the DMV. We did this and transfered our plates to our new vehicle. Ron Bouchard Honda is not helping veterans by giving them a form if a veteran or physician does not read or understand could lead to criminal punishment if submitted to DOR. That form is for your records and covers your side of the financial deal but does not protect the disabled veteran. You need to learn the laws that apply to disabled veterans who have been approved thru DMV and have DV plates on thier vehicles and give them the paperwork to transfer thier plates. Oh by the way your charges were $65 and $70 for plate transfer and title charge at the registry it was $25 and $75. This applies to probably a very small number of customers but this one Customer was left with a bad taste in our mouth from all the running around along with getting the money back since they had rolled the plate and registration fees into our financing. More
by LM345
Employees Worked With
Lynn in the finance office, Ed Walsh
July 11, 2017
Joel Ortega is Exceptional This is only the second time I have stepped foot into the service department. Before I even got out of my car, Joel was at my door, referencing a con This is only the second time I have stepped foot into the service department. Before I even got out of my car, Joel was at my door, referencing a conversation we had the first time I came in 4 months prior. I was completely impressed with his customer service. This showed me that he really paid attention to what we spoke about during my first visit and he really cared. I wish more businesses that I came into contact with had employees like this. He is a pleasure to do business with. My truck was serviced promptly. Faster than I had expected. More
by Mslopez
Employees Worked With
Joel Ortega
June 26, 2017
Ron Bouchard's - The only dealership to do business with! My husband and I just purchased our sixth vehicle from Ron Bouchard Honda, whom we have been dealing with for 11 years. We have also referred numerous My husband and I just purchased our sixth vehicle from Ron Bouchard Honda, whom we have been dealing with for 11 years. We have also referred numerous friends and relatives to this dealership. I have found that every person we have worked with there has been warm, welcoming and professional, making us feel comfortable and confident in every lease and purchase. From sales professional Bob Brachel, to sales manager Kevin Sallese, business manager Eddie Osorio, and. Service Manager Seth Teague, I have never been less that 100% satisfied with my experience at Bouchard. The quality of service and integrity of the dealership make Bouchard Honda hands down the best auto dealer I have ever been to. More
by Nancy and Ralph
Employees Worked With
Kevin Sallese, Eddie Osorio, Bob Brachel, Seth Teague
