Ron Lewis Chrysler Dodge Jeep Ram Cranberry

Keeping down payments for a prolonged period is bad I spoke to one of your sale Associates on 11/29 who was helping me locate a Dodge Challenger. He found one in Baltimore Maryland and I put $5000.00 d I spoke to one of your sale Associates on 11/29 who was helping me locate a Dodge Challenger. He found one in Baltimore Maryland and I put $5000.00 down on the purchase of the car. I left the dealership and my check was cashed on Dec 2 2019. I found out that the deal fell thru that same week because the Baltimore dealership had another buyer. That was fine with me however, the Cranberry dealership has decided to keep my $5000.00 dollars for an extended period of time. I still have not received my check today 12/12/2019. I was expecting to get a 2020 Dodge Challenger and would have most likely purchased one at the Cranberry dealership that dealership is just around the corner from where I live. The Cranberry dealer ship could have just given me the check but decide to prolong my refund. I will most likely go elsewhere for my 2020 car. Customer service rating is only related to Mr Sabo More

Evan was great to deal with. He save me a ton of money. I will give his name to all my friends and family. Awesome dealership. will give his name to all my friends and family. Awesome dealership. More

Amy was very understanding and helpful at getting me out of my lease and into a loan for my 2019 Cherokee. I have confidence in my dealing with Ron Lewis Jeep in Cranberry Township. of my lease and into a loan for my 2019 Cherokee. I have confidence in my dealing with Ron Lewis Jeep in Cranberry Township. More

Patience and knowledge Mark,my salesman,was extremely patient with me throughout the entire process. He guided me through an array of vehicles to find me the most affordable Mark,my salesman,was extremely patient with me throughout the entire process. He guided me through an array of vehicles to find me the most affordable choice for my budget. I purchased a 2019 Wrangler Sport and am looking forward to adding details ,like running boards etc in the future.Mark made the experience as pleasant as possible,and continued with follow up phone calls to make sure I was happy with my vehicle.I have purchased 6 Jeeps at this location and would definitely recommend Mark and the team that supports him there.His finance manager,his parts specialist,and the gentleman who assesses the trade in value. More

Great service The salesman Len was very helpful n kind he talk with our bank before we even got there it was so simple we love our new car thanks len The salesman Len was very helpful n kind he talk with our bank before we even got there it was so simple we love our new car thanks len More

Disappointing Service After Car Purchase I recently purchased a brand new 2020 Jeep Wrangler from Ron Lewis in Cranberry Twp. My saleswoman was Christy Engle, and she made my experience on th I recently purchased a brand new 2020 Jeep Wrangler from Ron Lewis in Cranberry Twp. My saleswoman was Christy Engle, and she made my experience on the day of purchase good. My disappointment with Ron Lewis as a whole comes in the week after my purchase. I noticed a dent in my rear bumper that appeared to be a minor damage. Knowing I didn't back into anything, I assumed either this dent was present at the time of purchase and I didn't notice or someone backed into me (much more likely). My insurance representative recommended I call my dealership to see if they would offer to fix this for free (as many dealers would do), since I had just purchased the vehicle only 3 days ago. I was put in contact with Dan Trovey, a sales manager, who was professional on the phone but did tell me that my bumper-to-bumper warranty did not cover "incidental damages" such as this. Although disappointed that Ron Lewis would not offer this courtesy to fix my bumper, I understood what he explained. The worst experience I have ever had with a businessperson came a few days later. After writing an e-mail to Ron Lewis to express my disappointment following my purchase (as my insurance rep recommended I do), I was called by one of the higher-up general managers Justin Serle (not sure of last name spelling). Rather than approaching me in a professional, courteous manner, Justin talked to me like he was a disciplinarian, and even raised his voice excessively to me throughout the call. He shamed me for even having the thought that Ron Lewis might fix this dent for free and made comparisons to my professional career in medicine (which he is not qualified to discuss). He said "If I had a surgical procedure and asked for all my money back afterwards, would you just give it to me?" - which is not even an accurate comparison at all, and is also disrespectful towards my career. As he kept raising his voice and yelling at me on the phone, I responded that I would be writing an online review of my disappointing experience with him. His response to that was that that made him "sick to his stomach" and that it would be "a shame" - so now he proceeded to shaming me for using my right to write a review online after a bad experience. This phone call went on for about 15 minutes and was filled with cruel remarks by Justin and complete unprofessionalism. I have never experienced such treatment from ANYONE, let alone someone I have given a lot of business to (in purchasing a new vehicle). I would NOT recommend Ron Lewis to anyone, not because the car buying process is unfair, but because the follow-up after purchase and the lack of courtesy of staff is abysmal. Justin was so unbelievably rude and unprofessional, and he had zero communication skills and no idea of what good customer service entails. More

Non-Responsive Service Dept. Very disappointed in Service Dept. I tried to set up an appointment to bring my car in for recall work and other work. I was on hold for 20 minutes so Very disappointed in Service Dept. I tried to set up an appointment to bring my car in for recall work and other work. I was on hold for 20 minutes so I finally hung up. Called back and got receptionist. I told her about not getting anybody in service. She took my phone number and said service would call me back. I never heard back from them. I called 2 days later and was on hold for 10 minutes before I hung up frustrated. I've taken my other cars there and their service is getting progressively slower each time. I'll never go back there again and will never recommend Ron Lewis to anybody. More

Will sell you a car, but service after sale is awful I bought a new Chrysler Pacifica, which has broken down 9 times in less than a year. The service is terrible. They are dishonest, treat you like you a I bought a new Chrysler Pacifica, which has broken down 9 times in less than a year. The service is terrible. They are dishonest, treat you like you are stupid, do not stand behind their products and are just awful to deal with. I will never purchase another vehicle from Ron Lewis. More

Simple and great To start off the people there were all super nice and easy to work with, helped with my trade in and the price of the vehicle I was buying. The truck To start off the people there were all super nice and easy to work with, helped with my trade in and the price of the vehicle I was buying. The truck I was getting had a hiccup with the previous owner wanting something off the truck. But they solved the issue to MY Benifit. Made sure I was a happy customer and got what I wanted. A lot of places won’t do that and for that I couldn’t thank them enough! They didn’t look at me as a young 20 year old who just wants to test drive random things. They took me serious and gave me a deal. Thank you Paul Engle and every one else who helped! (Horrible at remembering names) More

2017 jeep wrangler Amy, and Paul are so helpful and just easy to deal with. They made the car buying experience a good one and I would recommend going to Ron Lewis for Amy, and Paul are so helpful and just easy to deal with. They made the car buying experience a good one and I would recommend going to Ron Lewis for you car buying needs. I'm sure I was a pain in the butt for Brian, but we were able to work out a price. I haven't been to the service department yet, I hope it's just as enjoyable. More