Ron Tonkin Honda

Beware of service department I took my Honda CR-V here twice. The first time was for a transmission service and oil change shortly after I purchased the car (used). While doing th I took my Honda CR-V here twice. The first time was for a transmission service and oil change shortly after I purchased the car (used). While doing the service, they accidentally broke part of the fuel line and made me pay to replace it, even though it was their fault and had nothing to do with what I brought it in for. The second time I brought it here was to fix an airbag recall. They said they would have it fixed the next day. When I called the next day to see if it was done, they said they lost the car and couldn’t find it anywhere in their lot. A few hours later they found it. The steering wheel was reassembled very poorly after the airbag inflator was replaced and still looks terrible. The service department also recommended fluid change intervals that do not at all match the owners manual - I assume to try to make more money from unnecessary work. The prices for service here are high - which is to be expected at a dealer but the horrible service here does not at all justify the high prices. I will never take my car here again. More

Bought our car Steve helped us with selling our car to your store. He was friendly, attentive and genuine. We received a good price and felt the process was very smo Steve helped us with selling our car to your store. He was friendly, attentive and genuine. We received a good price and felt the process was very smooth. More

Excellent customer service The whole vehicle buying experience was made a very positive one thanks to two internet sales gentlemen: Hyle Bradley and Stephen Rohrbough. Stephen w The whole vehicle buying experience was made a very positive one thanks to two internet sales gentlemen: Hyle Bradley and Stephen Rohrbough. Stephen was the best, sometimes you ever wonder is he working for you instead of the dealership. He showed a clear interest to get the best thing for us than getting the best commission for him. I have bought many cars over the years from various dealerships in several states, but I never thought car sales people could be this nice. This is the first time I have ever met a such nice sales people More

Technology Support Met with Hyle Bradley today for assistance on technology. The new cars are a bit intimidating for some users. With Hyle's patience and kindness I fe Met with Hyle Bradley today for assistance on technology. The new cars are a bit intimidating for some users. With Hyle's patience and kindness I feel so much better now than when our lesson began. More

Sincere people, no pressure I started my hunt for a new vehicle about a month ago. Steve was very helpful, listened, let me test drive....the whole bit....and then I decided to I started my hunt for a new vehicle about a month ago. Steve was very helpful, listened, let me test drive....the whole bit....and then I decided to keep my 20 year old Honda Civic after all. Fast forward 2 weeks....and my poor little civic was "hit", damaged more than the blue book value. So, I was back looking at cars. This time, I knew I wanted a car about the size of my civic....but new civics are larger. So patiently, Steve took me to every compact car on the lot....listened to my pros/cons. And, I decided on the Honda Fit. There was no pressure just excellent service to help me get the vehicle that I wanted and on the terms that I was comfortable with. I made appointments with Steve--he kept the time open for me--and was on time. He responded to e-mails and phone calls. Winfred did the financing--very open (and friendly) regarding the whole process. I have had great experiences at Ron Tonkin Honda on 122nd--both with buying a car and having a car serviced there (my 20 year old civic). More

Great people make all the difference Like many (most?) people, I dreaded shopping for a new car, but I was pleasantly surprised by my experience here. I encountered no high-pressure sale Like many (most?) people, I dreaded shopping for a new car, but I was pleasantly surprised by my experience here. I encountered no high-pressure sales tactics at all. I worked with Jairo Garcia and Stephen Rohrbough and both were terrific. Jairo was friendly, knowledgeable, and relaxed in helping me test drive a couple of models and zero in on what I wanted. Stephen was low-key, professional, and patient in steering me through the actual purchasing process. I never felt rushed or manipulated. Having done some homework ahead of time, I found what both gentlemen said to me trustworthy and genuine. I got a great deal in what was a remarkably painless process due to their efforts. If you go to Ron Tonkin, I highly recommend asking for Jairo or Stephen. More

Service Appointment Times Are Meaningless I service my Element regularly, and have taken it to Ron Tonkin Honda on 122nd three times. Each time they get to it when they get to it. After seeing I service my Element regularly, and have taken it to Ron Tonkin Honda on 122nd three times. Each time they get to it when they get to it. After seeing it parked in the lot for hours after the appointment time on two occasions I decided to send an email to Dave Berry and Carol Stevens asking "Is there a way for me to get my car worked on at my actual appointment time?" She mentioned Dave Berry would get back to me. Never happened. My time is valuable, and don't enjoy a simple service appointment taking most of my Saturday. Its the very reason I make appointments at 8:00am when they open. To park it, and simply leave it for hours is inexcusable. What's the point of an appointment? Dick Hannah keeps their appointment times, Ron Tonkin does not. Happy to drive an extra 15 minutes further to save several hours in wait time. My wife, a Honda owner, has switched too and noticed similar positive outcome. More

Honda CRV Excellent. No pressure. Very happy with the purchase of the CRV at this dealer. The sale associate was nice and honest. The service also excellent. Excellent. No pressure. Very happy with the purchase of the CRV at this dealer. The sale associate was nice and honest. The service also excellent. Would recommend More

Melanie was awesome. Melanie went above and beyond to figure out a way to get me out of my old car I was severely buried in. She texted me while I was at work, reached out Melanie went above and beyond to figure out a way to get me out of my old car I was severely buried in. She texted me while I was at work, reached out to me numerous times to help me and I am extremely grateful. She was able to get me into a new car I absolutely loved that was exactly in my budget. After everything was said and done she even called me the nfollowing business day to ask how I liked the car. She wasn’t a pushy car sales lady, but she definitely got the job done. Thanks Ron Tonkin Honda! I’ll be back. More

Great customer service and detail education. Great customer service and detail education about car feature and function after I purchase the car. Internet manage flexible schedules makes it easie Great customer service and detail education about car feature and function after I purchase the car. Internet manage flexible schedules makes it easier to arrange my appointment. Did not feel pressure buying the car when I can totally negotiate online. More