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Ron Westphal Chevrolet

Aurora, IL

4.5
418 Reviews

1425 US-34

Aurora, IL

60503

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418 Reviews of Ron Westphal Chevrolet

September 14, 2023

An hour and a half into the sales process we were told that the vehicle, we were lead to believe we were purchasing...in fact was already sold to someone else. After we had an accepted and agreed upon pri More

by Rich
Recommend Dealer
No
Employees Worked With
Joe Marozas, Eric Bonafede
Sep 15, 2023 -

Ron Westphal Chevrolet responded

Customer satisfaction is one of our main priorities, and it seems as if we did not meet your expectations, Rich. We understand the car-purchasing process may be stressful and time-consuming, but our staff is dedicated to making that process as fast and easy as possible. If there is anything our staff or I can do to fix your experience, please do not hesitate to reach out to me directly. Bill Houlis, General Manager - (630) 898-9630

July 14, 2023

Brian and Joe at Westphal were great. They gave be msrp pricing for my C8 and no hidden fees. Couldn’t be happier with my purchase. More

by rudy296
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Crunican, Joe Fosco
Jul 17, 2023 -

Ron Westphal Chevrolet responded

Thank you so much for taking the time to let me know how happy you are with your experience! Feedback from you is one way I know we are achieving our goals. Let me know if I can assist you again! Bill Houlis, General Manager - (630) 898-9630

July 12, 2023

The sales rep was great but as soon as we saw the sales manager it went downhill. My daughter was afraid to leave my wife alone. When I spoke on the phone with him he was rude. They lowballed us on the More

by egauss19
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Joe Marozas
Jul 13, 2023 -

Ron Westphal Chevrolet responded

I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Bill Houlis, General Manager - (630) 898-9630

Jul 17, 2023 -

egauss19 responded

Thank you for reaching out. But, I’m not sure how to “correct” the situation. I am not asking for anything. I want others to be informed of our experience when they consider their options.

February 07, 2023

Always a pleasure to deal with Danny, thanks for taking time on your day off to help me find my car More

by A.goldstein
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nate and the service staff are always great as well , Joe Buechele, Danny Cardinal
Feb 09, 2023 -

Ron Westphal Chevrolet responded

Thank you so much for taking the time to share your feedback with us! I will share your comments with Danny and I look forward to working with you again down the road. Bill Houlis, General Manager - (630) 898-9630

December 13, 2022

Ask for Crystal Magaña, she is the best! She is amazing and makes the process really smooth. She goes above and beyond for her customers and tries to help as much as possible. Couldn’t have More

by Alo20
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Avila, Crystal Magaña
Dec 14, 2022 -

Ron Westphal Chevrolet responded

I am extremely grateful to receive such an outstanding review! Feedback like yours lets me know that we are meeting our organizational goals for providing excellent customer service while getting you into the vehicle of your dreams. Bill Houlis, General Manager - (630) 898-9630

October 11, 2022

Danny is the best. Go see him if you need to get into a new ride. More

by johnthomas2287
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Cardinal
Oct 13, 2022 -

Ron Westphal Chevrolet responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Bill Houlis, General Manager - (630) 898-9630

September 03, 2022

Danny did an amazing job with getting everything completed on my new Blazer. Thank you!! More

by Mjkolka
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber, Danny Cardinal
Sep 06, 2022 -

Ron Westphal Chevrolet responded

Thank you for this amazing review! I really appreciate your business. Bill Houlis, General Manager - (630) 898-9630

May 21, 2022

I walked into this dealership with no appointment. I was 90 miles away from home & had a tire with a screw in it that was leaking air. Nate the service writer & Andy the mechanic were both professiona More

by donnag
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate, service writer & Andy, mechanic
May 23, 2022 -

Ron Westphal Chevrolet responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Bill Houlis, General Manager - (630) 898-9630

February 28, 2022

Ron Westphal Chevrolet has always provided exemplary Sales and Service for our Traverse. Danny has always been great to work with and the service team goes above and beyond every time we have needed to More

by mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Smith, Danny Cardinal
Mar 02, 2022 -

Ron Westphal Chevrolet responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Bill Houlis, General Manager - (630) 898-9630

November 03, 2021

I reached out to this dealership to purchase a Suburban. I live out of town and said I would put a deposit down and could come Saturday. The suburban was in the repair shop and when it returned they raised More

by Srtsgirl
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amber Coe
2
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