Harry was very patient with me when I was not understanding the mechanical terms that were being used. I asked him to repeat it in terms that I could understand and he smiled, apologized and explained the situation with my car and what was going to be done. When I repeated what he said I had more confidence in what the work was being done and comfortable knowing that Rosedale Chevrolet was not going to take advantage of the work and situation with my car, The battery in my car was losing life in a short time, and the car had less than 36,000 miles on it. When I went to pick up the car in the afternoon, Harry informed me that the battery was no good and that it would be covered under the car warranty. Thank you Harry.