Rosedale Chevrolet - Service Center

I had a horrible experience at this dealership when I brought my 2015 Silverado with 61,000 miles on it there for service. I was recently one of the many customers without AC in my GM vehicle over the su brought my 2015 Silverado with 61,000 miles on it there for service. I was recently one of the many customers without AC in my GM vehicle over the summer months, due to faulty condensers being installed from 2014-2018 in many models. I initially paid $180 for this dealership to diagnose what I told them was and they knew most likely was the reason I had no AC. It's a running joke at Rosedale Chev that they can charge customers and know ahead of diagnosing that the condensers are faulty the majority of the time. Therefore condensers are on back order and there are several unhappy customers on a waiting list to have their AC fixed at a price of $1300 + $180 for the initial diagnoses of the known defective parts. The Service Advisor, the Service Manager and the mechanic that showed me the defective part on my truck are all well aware of the defect, as I was. Chris Duffy, the Service Manager is especially good at passing the buck to others and stating "my hands are tied". When I was forced to pay the $180 for diagnosing the defective condenser I had a chat with Chris Duffy, the Service Manager. According to him, there was nothing he could do, its out of his hands. It was a very uncomfortable meeting, since I was being charged $180 to diagnose the part that I told them was defective and they knew was defective before I entered the dealership. I was promised by Chris that he would go to bat for me to get GM to pay for it or a good portion of it. I waiting several weeks for my turn to have a back ordered condenser installed. I drove around in the middle of summer without AC. I drove back at 6am on a Monday from my cabin to get the AC repaired at 8am. I drove in expecting there to be no charge, since the part is knowingly defective. I was hit by the service advisor with the cost to repair will be $1300 - $120 discount = $1180 + $180 diagnosis = $1360. That is the Service Manager, Chris Duffy, going to bat for me, $120 discount. What is General Motors thinking by knowingly installing the defective condensers after it was discovered in 2014. Why would anyone pay $1360 to replace a knowingly defective part? After driving around for several weeks with no AC in MN in July. After seeing there are several complaints and a class action lawsuit. After knowing that GM kept installing defective parts after it was discovered. After being bullied at Rosedale Chev and made to feel like somehow my AC having a defective condenser installed is my responsibility or fault. After calling GM directly. After driving back 2 hours for an appointment to repair and being told there will be a $120 discount. After leaving Rosedale Chev refusing to pay to repair a known defect. I called the local service shop and was told, my supplier has 18 condensers and they can install it for $800 on Thursday. WARNING!!!! Watch your wallet at Rosedale Chev. Don't be bullied or pressured. Trust your gut and know they aren't going to "Go to bat for you". I'm hopeful the class action will settle in the favor of the consumer and hopefully get reimbursed for the AC repair and diagnosis. General Motors you just lost another long time customer to stupidity. More

NO GOODIES LEFT Everything about the appointment went good right down to how long it would take. All there was to read was a paper that I read at home ,magazines th Everything about the appointment went good right down to how long it would take. All there was to read was a paper that I read at home ,magazines that were of no interest to anyone in the area women's world for example NO sports or car or new vehciles, and no goodies to fight over,not a napkin to wipe your fingers . HOPE THIS BETTER next time More

A rare and wonderful service experience. The sales and service employees at Rosedale are excellent. Always cheerful and very knowledgeable. I enjoy looking at the new vehicles to see product The sales and service employees at Rosedale are excellent. Always cheerful and very knowledgeable. I enjoy looking at the new vehicles to see product changes. The Chevrolets are looking great! More

Always World Class !! Ive never met a better crew of people. They do what they say and say what they do. Harry Pho researched the best deal on tires for me and got me in r Ive never met a better crew of people. They do what they say and say what they do. Harry Pho researched the best deal on tires for me and got me in right away and they didnt even have the tires in and so he had them sent from another place and by the end of the day, he got everything done. He's a super star in my book !! Thanks Rosedale Chev !! More

I received my service timely ,staff was friendly. The waiting room was comfortable and clean. They provided great snacks and refreshments. I will be back waiting room was comfortable and clean. They provided great snacks and refreshments. I will be back More

Customer service Service representative, Harry O. is/was excellent. He is always very personal. He recognizes my voice when I call for an appointment (that's good and Service representative, Harry O. is/was excellent. He is always very personal. He recognizes my voice when I call for an appointment (that's good and not so good). I've been a consistent customer over the past several years and very satisfied with their work. More

My service advisor Harry Pho does a wonderful job for me. My car is always ready as planned. He is a pleasure to work with My car is always ready as planned. He is a pleasure to work with More

Excellent customer service. Did what they said they would do We have always been treated with courtesy. Staff at Rosedale Chev are some of the most respectful employees we have been associated with. Keep up the We have always been treated with courtesy. Staff at Rosedale Chev are some of the most respectful employees we have been associated with. Keep up the great service and we will keep coming back!!!! More

Awesome service department Rosedale Chev service department has been awesome to deal with. They have taken can all of my concerns. Everyone is very professional in the service d Rosedale Chev service department has been awesome to deal with. They have taken can all of my concerns. Everyone is very professional in the service department. More

Good service Everything went well. Truck was well cleaned afterwards. I was asked any questions before hand if I had any special problems to be taken care of. Everything went well. Truck was well cleaned afterwards. I was asked any questions before hand if I had any special problems to be taken care of. More