Rosen Honda

Lets start with positive , scheduling online was super easy, they gave me nice loaner, which was great. I took vehicle for timing belt service which we all know is very $$$$. They send me video showing ol easy, they gave me nice loaner, which was great. I took vehicle for timing belt service which we all know is very $$$$. They send me video showing old parts out and technician recommended replacing serpentine belt while holding it in his hands (it has to come off to get to timing belt). Service advised called me asking about recommend serpentine belt and few other things, saying it will be additional $199 which I declined. It was weird to me that I need to pay for this since belt is already taken off. So far so good. I got call before noon, vehicle is ready to be picked up. After looking at the invoice I noticed they charge me for new serpentine belt, the actual belt but they also listed it under deferred recommendation. By looking at it I cant tell if the belt is actually replaced or not. This can be one of two things, they charge me for the parts that are not installed or they install new belt but did not reflect on paperwork. Its like left hand doesn't know what right hand is doing and I am really hoping it is this last one. I am not even sure how many stars I should put here 🤷 Also, honda oem parts are $$ and they charge over list price. Overall it was good experience I just wish I know if I have new belt. More

Mario was great in dealing with. Second time that we leased a car from him Second time that we leased a car from him More

I had a wonderful experience at Rosen Honda. Alvaro was an excellent salesman and helped me find a car that was right for me! Manager John was also very helpful in the buying experience. Alvaro was an excellent salesman and helped me find a car that was right for me! Manager John was also very helpful in the buying experience. More

Friendly, courteous and helpful. It was my first experience with this dealership and I appreciated the help in finding the right vehicle It was my first experience with this dealership and I appreciated the help in finding the right vehicle More

Great experience at Rosen Honda. Everyone is friendly and attentive. Alvaro is fantastic! He answered all my questions, made trading in my Buick easy and got me into a brand new CRV. Everyone is friendly and attentive. Alvaro is fantastic! He answered all my questions, made trading in my Buick easy and got me into a brand new CRV. Happy to have found a reputable dealership that isn’t pushy or aggressive! Thank you!! More

I had a great experience everything was easy and quick. Excellent customer service. I would recommend them Excellent customer service. I would recommend them More

Mario was extremely polite & helpful - would highly recommend! Will remain a customer. Prompt service each time I’m there. recommend! Will remain a customer. Prompt service each time I’m there. More

Everyone was helpful from the beginning of the process. Alan and the finance manager made the buying experience straightforward and transparent. I would recommend them to anyone looking for a Honda! Alan and the finance manager made the buying experience straightforward and transparent. I would recommend them to anyone looking for a Honda! More

Service I received during my recent scheduled appointment for oil change and tire rotation was excellent. I’d also like to highlight a time when I didn’t have an appointment, but a question whether my car w for oil change and tire rotation was excellent. I’d also like to highlight a time when I didn’t have an appointment, but a question whether my car was leaking fluid on the ground. I was near Rosen, so I drove in to determine if I should be concerned- was it safe to drive? A technician checked, and reassured me not to worry. I was grateful for his expertise and honesty. More

This was the WORST experience I've ever had at a car dealership. I've leased two cars through this company. I got several calls from Rosen Honda begging to buy me out of my current lease. I'm talking no dealership. I've leased two cars through this company. I got several calls from Rosen Honda begging to buy me out of my current lease. I'm talking nonstop calls and emails. Finally, I responded and Rosen Honda told me they were desperate for Honda Civics. I asked them several times if the offer was concrete as I did not want to waste my only day off driving 30 minutes away in the snow storm. They assured me this was a solid offer and that I would just have to come down, sign some documents and I would be on my way. My partner and I drove down there and were "assigned" to the most incompetent, disrespectful and dishonest salesperson out there. Can you imagine that? Think Matilda, but worse. He talked in circles and didn't answer any questions directly. He didn't even sound confident in his own lies. At one point, he told me he couldn't find my name associated with my leased car's vin number....despite the fact that I've been leasing this car for almost 3 years now, I have an online portal with my name all over it, consistent monthly payments, etc....in hindsight, it was just a ploy used to waste our time. Then he said he had to run both my credit and my partner's credit in order to tell us if Rosen Honda would be able to buy the car back. That part didn't make sense, but I wanted out of my lease, so I went along with it. After this, he told us he could only trade in my car. He didn't explain why, but I said I would consider trading my car depending on the offer. We never discussed which specific car, if any, I was interested in, he just told us he had to "call a lender" to see if we were approved, which made no sense because as I mentioned above, there was no car to approve us for. We sat there alone for over 3 hours. The salesperson occasionally jogged over to us (so he could look busy) and said they were still waiting on a "response." He wouldn't tell us who they were waiting on a response from or what car the response was even in regards to, but I was tired and wanted to do whatever I could to move this process along. After 3.5 hours, we ended up leaving. We were told they'd call us later that day to "get us in a new car." We never got a call - just an email from the salesperson saying "let me know what I can do to earn your business." I called right away, but the salesperson was "with a customer." My partner called the following Monday and was told they were "still waiting on a response from the lender." I called a few hours later and the salesperson told me I wasn't approved. I asked how long they knew that information and he wouldn't answer. I asked what the amount requested was (by then I had gotten some sleep and my sense back), and he wouldn't answer. I told him that I was told to come into the dealership under false pretenses, they wasted our time for 3.5 hours and nothing we were told made any sense. The salesperson responded, "well actually you wasted my time since you didn't get approved." I asked the salesperson to put a manager or sales lead on the phone (someone who might be capable of a more insightful conversation) and he acted like he was handing the phone to someone else but then proceeded to talk again. I've done that move too...IN THE THIRD GRADE. I asked who I was speaking with, as it sounded like the same person, and he kept deflecting and refused to answer. I told him I wasn't going to continue speaking with someone without knowing who it was and then he responded "I don't have to give you my name." These people are truly insufferable. They have no consideration for anyone's time, regardless of how much business you've given them. Also, I didn't go into the dealership with bad credit, I only left with it (after that hard inquiry). Oh, and the salesperson whose time "I wasted" because I didn't get approved for a loan amount that was never discussed and probably way more than what I wanted to spend on a car in the first place, was named Jasen :) More