Rosen Honda

Pleasant, fast and efficient, and caring. The young lady was really nice and knew how to accommodate for the language barrier since she was bilingual. She helped me pick the perfect car for my The young lady was really nice and knew how to accommodate for the language barrier since she was bilingual. She helped me pick the perfect car for my budget and necessities. More

Friendly sales Chris was great to work with. Promptly responded to calls and emails and it felt like he genuinely cared about what we wanted. No pressure from him a Chris was great to work with. Promptly responded to calls and emails and it felt like he genuinely cared about what we wanted. No pressure from him and very straightforward and honest. Paperwork took us 3 hours when no one else was there but that’s the nature of the beast I guess. More

Great Brooke H. was very helpful and courteous. I had a great experience because she gave wonderful customer service and listened to what I had to say. Brooke H. was very helpful and courteous. I had a great experience because she gave wonderful customer service and listened to what I had to say. More

Excellent and Knowledgeable I wouldn’t work with anyone else except the people listed!!! Very friendly and courteous!!! Always the to answer your questions and give friendly advi I wouldn’t work with anyone else except the people listed!!! Very friendly and courteous!!! Always the to answer your questions and give friendly advice!!! More

Worst service dept. ever. Won't fix cars under warranty. I have brought my 2 year old Honda to this dealership for repair more times than I can count. (This Honda was purchased at All-Star Honda and it's s I have brought my 2 year old Honda to this dealership for repair more times than I can count. (This Honda was purchased at All-Star Honda and it's still under warranty today). The car has several major problems. I can't say that this dealership has ever 'fixed' Anything. The car has no heat, the computer screen doesn't work half the time, there's gas in the oil, the oil is black after a mere 1500 miles, the maintenance minder dummy lights pop up on the dashboard even after I've already done the maintenance (and the dealership won't reset them), and the car slams on the brakes at highway speeds when there's nothing in the road. All-Star Honda just denies there is a problem with every one of these issues. That's their way of dealing with it when they don't want to fix it, or don't know how to fix it. They just deny that there is a problem. A couple months ago I brought this same vehicle to All-Star Honda for an oil change. When I got home I checked the dipstick only to find the oil was still black and had a strong gas smell. I brought it back and upon inspection the service manager of All-Star Honda admitted the oil was never changed. The service department also does not know how to follow basic instructions. Every time my car comes out of the shop the tires are over inflated and traction is severely hampered. The last time I was there I asked them specifically to not touch my tires. I drove home with the tires slipping on the pavement. I checked the tire pressure and once again they were over inflated. Thanks All-Star Honda. This is the worst vehicle I have ever owned by far. And All-Star Honda is the worst service department I have ever dealt with. More

Good experience I got in on time and everyone was friendly. They took the time to go over areas of concern and explained why the service would be needed. I felt ver I got in on time and everyone was friendly. They took the time to go over areas of concern and explained why the service would be needed. I felt very comfortable with the whole process. More

Great service Great team at All Star Honda. Very knowledgeable and accommodating. Chris Cintron always does a good job of explaining what is necessary and providing Great team at All Star Honda. Very knowledgeable and accommodating. Chris Cintron always does a good job of explaining what is necessary and providing options. More

Customer Service Needs Improvement I phoned early am to try to schedule service, got voicemail & left message. Was supposed to get a callback in 15 minutes, never got one. When I was th I phoned early am to try to schedule service, got voicemail & left message. Was supposed to get a callback in 15 minutes, never got one. When I was there saw the message waiting flashing on all phones. Mentioned this when I finally got someone on the phone & it was ignored. I felt like they didn’t want/need my business. More

Pretty Good I took a star away because no one kept me updated on anything. I had to get kids from school at 2 and left there at 1:49; Do I was late to get them. I took a star away because no one kept me updated on anything. I had to get kids from school at 2 and left there at 1:49; Do I was late to get them. I got there at 11:40 for a recall appt.. More

Woman in the service department —brilliant I hate taking my car in because I am often treated disrespectfully by men All-Star has women taking the complaints and returning the calls. At firs I hate taking my car in because I am often treated disrespectfully by men All-Star has women taking the complaints and returning the calls. At first I was told they could find the problem- I thought “typical here we go again” But Caity was different. She listened to me and went back to the service tech to further discuss the issues. They didn’t give up because Caity listened to me and advocated for me. They were able to find the problem More