Rosen Honda

Oil change Was told it would be an hour for an oil change/general check up. Two hours later I was informed that a couple additional minor services were recommend Was told it would be an hour for an oil change/general check up. Two hours later I was informed that a couple additional minor services were recommended, but car still wasn’t finished. It wasn’t until another employee overheard that they offered something for the poor experience. Would not be coming back in the future if it weren’t for the gift card they provided. More

Great Customer Service! Chris is the best Customer Service Rep at Borland because of his attention to detail and for going above and beyond. I always come back to see Chris b Chris is the best Customer Service Rep at Borland because of his attention to detail and for going above and beyond. I always come back to see Chris because he takes care of me and my car! More

Teach more Gentlemen that helped me tried charging me when I told him I gave it in my lease and he still had no idea. When and asked someone and still questioned Gentlemen that helped me tried charging me when I told him I gave it in my lease and he still had no idea. When and asked someone and still questioned. More

Duplicate key Service was on time and accurate. Service folks handled gift card records well, sticking with problems to satisfaction Gift card Records have not a Service was on time and accurate. Service folks handled gift card records well, sticking with problems to satisfaction Gift card Records have not always been accurate. More

Lack of customer service I was extremely disappointed with the customer service provided on this visit. No update was given of the status except to say it was taking longer th I was extremely disappointed with the customer service provided on this visit. No update was given of the status except to say it was taking longer than expected and that was after almost an hour. Then after another 1/2 hr. was told 2 filters were needed and it would take 10 minutes. 30 minutes later (2nd service rep) was told car was ready but I noticed that only 1 filer was put in. This service rep did let me know it would take another approx 20 minutes for the completion of the service. Yes some of the work was done at no charge because I complained but I should not have had to complain. I have been a customer for a long time and I have never experienced the type of service I received yesterday. I understand that meetings were been held but having been a manager in my career, I know that the customer's time is extremely important and that should come first. I also feel the Service Manager should have made his/her self available to respond to my concerns at the time of the visit. More

Found service very slow.your customer servic I came there to have a new drivers side visor put on. The last time i was there i was promised it was fixed and it came down in my face causing me to I came there to have a new drivers side visor put on. The last time i was there i was promised it was fixed and it came down in my face causing me to cross lanes and just missed hitting a car on the other side. Scaring both me and my 4 year old grandson who started to cry More

Great product, excellent service! Honda quality speaks for itself. But when you combine the "White glove" salesmanship that I received from Lamar Ballard it makes for a great car buyin Honda quality speaks for itself. But when you combine the "White glove" salesmanship that I received from Lamar Ballard it makes for a great car buying experience. More