Rosen Honda

My wife and I were visiting Milwaukee and staying in a hotel next to the airport. I inadvertently put the wrong kind of fuel in my gas tank late in the early evening and called our Honda service manager i hotel next to the airport. I inadvertently put the wrong kind of fuel in my gas tank late in the early evening and called our Honda service manager in Michigan who told me to have the car towed to the nearest Honda dealer and have the gas tank siphoned. We were planning to drive home the next day. I found the All-Star Honda dealer only 3 miles from the hotel. I called, described the problem, and was told to have it towed there with the key put in the drop box for the next day. I was able to get that done. Kyle, the service manager, called me early in the morning and kept me informed regularly about what was going on with the repair. There was a major snag regarding having the old fuel stored for safe disposal, but Kyle came up with a solution that saved the day. They also discovered that some of the new fuel automatically went to the fuel pump, and that had to be emptied, too. In the end, they completed the work and tested the car to make sure that everything was fine. They sent a courtesy car to pick me up, and I was able to meet and thank Kyle personally. We were able to leave for Michigan around 4 pm which gave me the fun experience of driving through the Chicago loop at rush hour. We made it home by 10 pm---much better than any alternative. We were completely satisfied with Kyle's efforts and explanations plus the excellent service work. It was somewhat expensive, but it was my own fault, and I know it could have been worse. More

I have been going to this dealership for years. The service department is very informative. Haven’t had a rude service rep, yet! The service department is very informative. Haven’t had a rude service rep, yet! More

Excellent service. Salesperson Mario Smith was very attuned to our needs and cost. Very satisfied. Salesperson Mario Smith was very attuned to our needs and cost. Very satisfied. More

The service standards have gone up the last 2 visits. Terrell is amazing! Will return for service. Terrell is amazing! Will return for service. More

Excellent service, He answered all my questions very nice and friendly person. I recommend this place 100% and friendly person. I recommend this place 100% More

Just leased 1st 2023 hrv Chris Williams helped us through the alternatives ending a lease. Happy with all Star the alternatives ending a lease. Happy with all Star More

Emailed dealership inquiring about CRV hybrids. They stated no mark up from MSRP over email and to stop by dealership to place an order. Get to the dealership and the salesman stated that the email They stated no mark up from MSRP over email and to stop by dealership to place an order. Get to the dealership and the salesman stated that the emails were inaccurate and $4000 markup adjustment at the minimum on new vehicles. Don’t bother with this dealership, they have no issues lying or taking advantage of this market. More

Service department is and was hard to deal with! ! It should be bad service!! Very non caring! Had a 9:30 apointment 10:15 had not moved,they took car behind us first! Curtis Cole ! It should be bad service!! Very non caring! Had a 9:30 apointment 10:15 had not moved,they took car behind us first! Curtis Cole More

Terrell did a fine job at the service counter. He patiently explained all the procedures. I would be happy to work with him again. He patiently explained all the procedures. I would be happy to work with him again. More

The service dept was excellent and explained everything to me thoroughly and efficiently. Thank you Chris! to me thoroughly and efficiently. Thank you Chris! More