Rosen Hyundai Greenfield

the service i received taking my Kia Sorento for winter maintenance was spot on professional. The staff are all respectful and treat a customer like I was a family member! Honest and reliable to believe th maintenance was spot on professional. The staff are all respectful and treat a customer like I was a family member! Honest and reliable to believe they are taking care of my car, like it was their own! I would like to tell Mr. Rosen he has a valuable employee in Ivan Lopez, i will keep returning to Rosen just because of that wonderful and honest service employee,Ivan Lopez, he deserves compensation or a bonus in his wages! It is Christmas,so Merry Christmas and goodwill toward mankind!!!! More

The team was great to work with: kind, attentive, friendly, and thorough. Even though my lease has expired, I’ll keep going back to Rosen Hyundai for service. friendly, and thorough. Even though my lease has expired, I’ll keep going back to Rosen Hyundai for service. More

The Service Staff at Rosen Hyundai Greenfield is exceptional! I travel over an hour just to take my Hyundai into the Service Dept at this dealership. You are treated as a valued customer from the mi exceptional! I travel over an hour just to take my Hyundai into the Service Dept at this dealership. You are treated as a valued customer from the minute you walk into the dealership until you leave. I highly recommend this dealership especially for the outstanding customer service in their Service Dept. More

Suzy Car (salesperson) was very helpful and explained features on the car that we were not familiar with. She made the buying process very easy. The finance person (Anthony) clearly explained all the pap features on the car that we were not familiar with. She made the buying process very easy. The finance person (Anthony) clearly explained all the paperwork that we needed to sign. This is the third car we bought from Rosen (9th Hyundai overall). More

Took 6 weeks to get work done. Called over 8 times trying to get updates and no one knew anything about it. Our service tech Antwone texted us that the replacement wheel was in the Called over 8 times trying to get updates and no one knew anything about it. Our service tech Antwone texted us that the replacement wheel was in then never responded when we asked to schedule service. Called and asked several times without getting the promised "we will call back when we figure out what part was ordered and what is needed". Ended up calling again and requesting a supervisor and getting upset to get the ball rolling and suddenly it was scheduled and completed in days. What is going on at this dealership? More

Costumer service was terrible all the way up through management. Very passive aggressive when speaking with manager in service. Did not believe anything that I was told, in fact called Hyundai directly management. Very passive aggressive when speaking with manager in service. Did not believe anything that I was told, in fact called Hyundai directly to verify. Would not recommend More

"Repair" made things worse, not better. Went in to get a very minor steering noise fixed so I could pass on this vehicle to a family member. Steering worked perfectly before bringing it i Went in to get a very minor steering noise fixed so I could pass on this vehicle to a family member. Steering worked perfectly before bringing it in. After the "repair" the steering was worse; wouldn't return to center, was stiff. So we brought the car back in. Were told that another repair had to be done to completely fix the problem with another hefty bill attached. Still waiting to get it back. I'd have a better working vehicle and $2500 more if I had never brought it in. Just frustrated. More

I couldn't believe how poorly the coffee machine was maintained! I got no coffee while I waited. maintained! I got no coffee while I waited. More

I came in with a blower fan issue on my recently purchased auto, explained the issue to Rich and they fixed it immediately at no charge. Great service purchased auto, explained the issue to Rich and they fixed it immediately at no charge. Great service More

Love video of entire car. Happy with service. Will definitely continue all my service here. Happy with service. Will definitely continue all my service here. More