Rosen Hyundai Greenfield

The Communication was terrible, I was unable to get a loaner car until 2/3 days before my car was ready. My car was there for almost 3 weeks. loaner car until 2/3 days before my car was ready. My car was there for almost 3 weeks. More

The service was prompt. Service advisor was pleasant and responsive. Center was clean and comfortable. Service advisor was pleasant and responsive. Center was clean and comfortable. More

Quality cars but I was extremely disappointed with the buying process of my last vehicle at Rosen Hyandai of greenfield Milwaukee. I chose 3 of the exact same vehicles. 3 white 2025 Santa fe calligraphy’s buying process of my last vehicle at Rosen Hyandai of greenfield Milwaukee. I chose 3 of the exact same vehicles. 3 white 2025 Santa fe calligraphy’s. I asked to see all 3. I was shown one to test drive. When I returned from the test drive I asked the salesman assisting me, whom was the sales manager by the way, if I could see the other 2 vehicles, in which he claimed were all demos models, to see if they had lower miles than the vehicle I was given to test drive and the sales manager told me that the other 2 vehicles had more miles than the one I was shown. I asked are you sure and can I see them anyway and he said they are all the same, are all demos and he was sure the other 2 vehicles had more miles than the one I drove I took his word for it. I purchased the vehicle. A week later I went to the website to look around and I noticed one of the vehicles I asked to see appeared to show a mileage ready of 13 miles. Same exact car I asked to see and was not allowed to view. The vehicle I purchased has 7,450 miles. Now, I would’ve rather purchased that same vehicle with less mileage especially considering they were the same price. I feel I was lied to and taken advantage of and was tricked into purchasing the vehicle with higher miles to get rid faster since has was a demo and had far more mikes than the others of it and purposely kept the vehicle with less miles for the inventory. I emailed the sales manager questioning the reason why I wasn’t allowed to see the other vehicles and provided proof of my claim. He has failed to respond. That definitely tarnished this purchase experience. More

Laura was so great to work with! I went back for more “tutoring” and she was so helpful! I went back for more “tutoring” and she was so helpful! More

Keith was very good and what he does was outstanding job you got me out a half hour earlier thank you you got me out a half hour earlier thank you More

Charlene Garcias is an outstanding customer service representative. Clean and comfortable waiting area with amenities. Keep up the great work! representative. Clean and comfortable waiting area with amenities. Keep up the great work! More

The service representative I worked with was extremely helpful and polite. He surprised me with having my car washed when I came to pick it up. Jonathan was outstanding and so was Joe the Driver! The fru helpful and polite. He surprised me with having my car washed when I came to pick it up. Jonathan was outstanding and so was Joe the Driver! The frustration was that I wasn't told in advance when scheduling the appointment that I would have to leave my car there which caused me a lot of hassle to rearrange my day. The amount of time for the service should be shared in advance, so customers know how to plan for their day. I also never got a call to tell me when the car would be ready, so I had to call. It rang about 30 times. I finally decided to call the sales department because I knew they would pick up. When I finally got to service, they said they apologized but they were in a meeting. Then they told me it would take up to 72 hours to complete my car. Not acceptable. They finally said I could come (this was at 4;30) so I had to arrange my own ride since I had been shuttled home. If I waited for the driver, it would have taken too long. All in all, I think the service department seems to need to tighten up communication gaps and be better at communicating. That is not the fault of Jonathan or Joe! To be honest, I think what happened is that they forgot about my car or prioritize paying customers over potential warranty repairs and my vehicle wasn't even started until I called. I was told the mechanic would be paid for .3 of an hour of time it took to repair and that the USB repair they did would not have been under warranty as they originally told me. So, if it only took .3 of an hours, why did you have my car until 4:30 when I finally had to call. It just doesn't add up. They told me when I picked up the car that the USB must have been pushed down and damaged by me and it wasn't a factory issue. But they didn't charge me. Hmmmm, that makes me curious. I usually have a better experience. More

The professional that assisted me was very kind and my service was communicated beyond expectations! service was communicated beyond expectations! More

Address the issues with no hassles. Keep me informed. No up charging. Will definitely make Rosen my dealer and service center. Keep me informed. No up charging. Will definitely make Rosen my dealer and service center. More

My service advisor helped me with making sure my vehicle was given the right service was given the right service More