Rosen Hyundai Greenfield

Laura was so great to work with! I went back for more “tutoring” and she was so helpful! I went back for more “tutoring” and she was so helpful! More

Keith was very good and what he does was outstanding job you got me out a half hour earlier thank you you got me out a half hour earlier thank you More

Charlene Garcias is an outstanding customer service representative. Clean and comfortable waiting area with amenities. Keep up the great work! representative. Clean and comfortable waiting area with amenities. Keep up the great work! More

The service representative I worked with was extremely helpful and polite. He surprised me with having my car washed when I came to pick it up. Jonathan was outstanding and so was Joe the Driver! The fru helpful and polite. He surprised me with having my car washed when I came to pick it up. Jonathan was outstanding and so was Joe the Driver! The frustration was that I wasn't told in advance when scheduling the appointment that I would have to leave my car there which caused me a lot of hassle to rearrange my day. The amount of time for the service should be shared in advance, so customers know how to plan for their day. I also never got a call to tell me when the car would be ready, so I had to call. It rang about 30 times. I finally decided to call the sales department because I knew they would pick up. When I finally got to service, they said they apologized but they were in a meeting. Then they told me it would take up to 72 hours to complete my car. Not acceptable. They finally said I could come (this was at 4;30) so I had to arrange my own ride since I had been shuttled home. If I waited for the driver, it would have taken too long. All in all, I think the service department seems to need to tighten up communication gaps and be better at communicating. That is not the fault of Jonathan or Joe! To be honest, I think what happened is that they forgot about my car or prioritize paying customers over potential warranty repairs and my vehicle wasn't even started until I called. I was told the mechanic would be paid for .3 of an hour of time it took to repair and that the USB repair they did would not have been under warranty as they originally told me. So, if it only took .3 of an hours, why did you have my car until 4:30 when I finally had to call. It just doesn't add up. They told me when I picked up the car that the USB must have been pushed down and damaged by me and it wasn't a factory issue. But they didn't charge me. Hmmmm, that makes me curious. I usually have a better experience. More

The professional that assisted me was very kind and my service was communicated beyond expectations! service was communicated beyond expectations! More

Address the issues with no hassles. Keep me informed. No up charging. Will definitely make Rosen my dealer and service center. Keep me informed. No up charging. Will definitely make Rosen my dealer and service center. More

My service advisor helped me with making sure my vehicle was given the right service was given the right service More

I had a 10AM Tuesday appointment. I learned on Sat morning that no one had even looked at my car over four work days On Monday the battery was put on a charger. Problem fixed. Rosen I learned on Sat morning that no one had even looked at my car over four work days On Monday the battery was put on a charger. Problem fixed. Rosen Service Department gets an F. More

Had good experience as always. I like the clean surroundings, efficient service and friendly workers. I like the clean surroundings, efficient service and friendly workers. More

Jalen was great to work with. He was very friendly, very professional and answered all of my questions. He was very friendly, very professional and answered all of my questions. More