Rosen Nissan of Madison - Service Center

Online service request I sent in an online service request on Monday, on Thursday morning, the day requested for service, I hadn't received a confirmation. I called to confi I sent in an online service request on Monday, on Thursday morning, the day requested for service, I hadn't received a confirmation. I called to confirm, and was told by one of the service men that my request wasn't in the system. The other service man was able to see the request and said it was ok. I went to the dealership and for the muffler service, they don't keep inventory? Went home, found local shop at half the quoted price. Online service request needs work! More

Oil change, tire rotation, and check up, 114,000 miles. Purchased my 2012 Nissan Titan pro 4x at Mad City Motors, used. My year warranty was up and although they did a good job with check ups and maintenanc Purchased my 2012 Nissan Titan pro 4x at Mad City Motors, used. My year warranty was up and although they did a good job with check ups and maintenance, I wanted to get my truck in where the technicians are used to working on trucks. I called and was told to stop in after work and they would get me in. Showed up at 3:45 and drove up to shop overhead door, I drove right in and met service manager. Told him I had called the day before and what I needed done on truck, he took down all my info and my truck was in garage being worked on in 10 minutes. I was told it would take 30 to 45 minutes, so I looked around the show room at all the new trucks and info and was out of there in 45 minutes. The Rosen dealership is very nice and everyone I met was very nice. I'll be back ! More

Great service Great Service fair price explained what was done. Visiting from Arizona second time in the past two years I used your service. When in the area again Great Service fair price explained what was done. Visiting from Arizona second time in the past two years I used your service. When in the area again will use Rosen More

Easy w/ minimal stress I called Rosen Nissan cuz the constant variable transmission (CVT) failed on our Altima. The service manager I spoke with, Franz, was the total opposi I called Rosen Nissan cuz the constant variable transmission (CVT) failed on our Altima. The service manager I spoke with, Franz, was the total opposite of any service manager I’ve encountered at other dealership. Franz was courteous, welcoming & explained everything with respect to how Rosen would work w/ Nissan to get my car fixed under Nissan power train warranty. My car was towed in Monday. Examined Wednesday afternoon. Transmission arrived Thursday morning and installed by Thursday afternoon. Besides fixing the transmission, Franz looked for active Nissan recalls, and found that my steering column had been recalled. Rosen replaced that too. All in all very impressed w/ Rosen. Franz called and reported every step of the repair process. I left Rosen w/ $5300 in free repair work! All because Rosen (w/ Nissan) stepped up to help out. In my experience, people don’t come across that type of responsibility. My family would’ve been in a very bad place without them. You may’ve noticed my overall rating is 4 stars good, while my other service ratings are 5 stars excellent. This is due to what I felt as an “unnecessary” repair that was recommended toward the end of my visit. I just respectfully declined, and Rosen didn’t pressure me any further. I will be going back to Rosen in the future. 👍👍👍👍👍 More

Help, in an unexpected time of need We were recently on a road trip from Milwaukee to Viroqua, WI on a very hot day Saturday morning while passing through the South Madison, WI area noti We were recently on a road trip from Milwaukee to Viroqua, WI on a very hot day Saturday morning while passing through the South Madison, WI area noticed a considerable volume of what appeared to be water entering the passenger footwell everytime we made a left turn. Just a couple minutes later we fortunately noticed a Rosen Nissan dealership along the freeway so decided to stop. We were pleased to see that the service department had Saturday hours and were greeted by the service writer, Bill, who listened to our problem and engaged a technician, Mike, who then proceeded to diagnose the problem. This was made a little more challenging given that our car is a 1991 Nissan 300ZX which at the time was 27 yrs. old. The source of the problem was determined to be a plugged A/C condensate drain and they had us back on our way in less than 30 min. Can’t thank them both enough for not only quickly fixing the problem, but also their friendly, professional and generous personalities and nature. Not to mention we live in Milwaukee (90mi East) so the opportunity to earn our regular business at their Madison location logistically is unlikely. The dealership is lucky to have and smart to have them both on staff. Rosen, along with Nissan should be proud to have them both representing their brands. Thanks Again Bill & Mike! More

Best Service Department We have a 2014 Nissan Altima that we purchased from a different dealership. Our car didn't even have 70k miles on it yet but the transmission had to b We have a 2014 Nissan Altima that we purchased from a different dealership. Our car didn't even have 70k miles on it yet but the transmission had to be replaced. Andy, Franz and Nolan in the service department took care of us and treated us VERY well. These guys were honest and straightforward on top of being extremely nice and understanding. We will be Rosen Nissan customers again and again. More

Great Service Drove right into dealership to get first oil change and tire rotation on the Murano. Nolan was fantastic. Found out the first oil change was free. Eve Drove right into dealership to get first oil change and tire rotation on the Murano. Nolan was fantastic. Found out the first oil change was free. Even better. Was in and out in less than 45 minutes. Thanks guys. More

Service Had my vehicle in for service. They were excellent in working with my schedule and taking care of my vehicle. Thanks for the excellent work. Had my vehicle in for service. They were excellent in working with my schedule and taking care of my vehicle. Thanks for the excellent work. More

Routine Maintenance Apr 2917 Everything went well. Staff had all the paperwork ready Upon arrival and got vehicle in right away. I was in and out much faster than expected. Everything went well. Staff had all the paperwork ready Upon arrival and got vehicle in right away. I was in and out much faster than expected. More

Fabulous customer service They took care of my SUV while I was recovering from a surgery that resulted in my not being able to drive. They went the extra mile and delivered my They took care of my SUV while I was recovering from a surgery that resulted in my not being able to drive. They went the extra mile and delivered my vehicle directly to my home. More