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Rosenthal Jaguar Land Rover - Service Center

3.9

47 Lifetime Service Reviews

1592 Spring Hill Rd, Vienna, Virginia 22182

47 Reviews of Rosenthal Jaguar Land Rover - Service Center

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January 04, 2018

"Expensive trial and error service experience."

- DENNISB

My older XJS had issues that this dealer made worse and very expensive by not telling me that the service staff had insufficient knowledge of how to understand and diagnose the problems of an older jaguar. On numerous occasions I would be told that the car was ready, then find the same or another engine related problem when I started to drive home. Whatever they did made things worse. This included, but was not limited to, severe and dangerous engine racing which required me to apply mighty pressure to stop the car, and severe and dangerous (dead spot) hesitation/stalling when accelerating from a stop. Over more than a month I was started on a trend of "let's try one more thing" that amounted to $4,500! Eventually one of the advisory staff told me..."look, these guys know how to read the electronics of newer cars on their diagnostic machines, but are clueless with "real" engine mechanics." In frustration I finally took the car to a foreign car repair shop in Alexandria, and they read the older electronics via bridle hook up to the engine and fixed the racing and hesitation/stall problems in one day for $150.00!! After so much frustration I was thrilled. If I had only gone there when the Rosenthal dealership issues had started to surface! BIG mistake of not correctly reading the situation on my part. Also, rental is only covered for 2 days if the car wasn't purchased from them...so add that inconvenience to my horror story. NEVER EVER take any car resembling vintage to this dealer.

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Recommend Dealer
No
Employees Worked With
YU-JEN LEE, AND BEAVER HO
January 04, 2018

"Kevin dooly"

- Kat

I love to come to Rosenthal Jaguar in Vienna. Tom is always nice and the staff are super helpful, until this morning when I met Kevin Dooly. My 2016 Range Rover was leaking snow and rain from the windshield, and I got up at 7am to drive from Maryland. Kevin approached me in a very rude manner and when I told him the reason I was there he said: “Well, we have other emergencies like you so go home and make an appointment”. I have never experienced such a rude person at Rosenthal and it was very disappointing.

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Recommend Dealer
No
Employees Worked With
Kevin dooly
December 09, 2017

"Outstsnding Service Received"

- Jagliver

Today I received outstanding service from Giovanni Quintana at the Tysons service for assistance with my Encore and Bluetooth! I found him very professional and knowledgeable - overall outstanding experience with him!

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Recommend Dealer
Yes
Employees Worked With
Giovanni Quintana
Dec 20, 2017 -

Rosenthal Jaguar Land Rover responded

Thank you for leaving us this positive feedback! We are happy to hear your experience with Giovanni was a great one! We hope to see you again in the future. -Rosenthal Jaguar Land Rover

May 15, 2017

"Dave in Service is awesome!"

- stellachoi

Dave in Service, I believe he is the service manager/director, is very professional, courteous, and knowledgeable in his work. He not only oversaw the service on my vehicle but ensured the job was meticulously done. Kudos to Dave and his team, truly an asset to this dealership!

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Recommend Dealer
Yes
Employees Worked With
Dave Muse
May 08, 2017

"BEST SALESMAN "

- 2cute4words

This gentleman named Reda really knows how to treat customers and give quality service, I just bought an amazing car through him and always going to buy my future cars from him..

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Recommend Dealer
Yes
Employees Worked With
Reda habati
Jun 22, 2017 -

Rosenthal Jaguar Land Rover responded

Welcome to the Rosenthal Jaguar Land Rover family! On behalf of Reda and the rest of the team, we hope you enjoy. Best, Rosenthal Jaguar Land Rover

March 20, 2017

"Best dealership in Northern Virginia"

- allikunle

From the general manager of sales Mr Ogun down to everyone in sales were fantastic to work with. Mr Ogun is the best, he has me come into the dealership and promised a straightforward transaction within an hour or two. I came in picked a car, he and Mr Cabbagesalk worked their magic and was out in 2 hours with a fantastic deal. Everyone was a please to work with.

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Recommend Dealer
Yes
Employees Worked With
Mr Ogun, Mr Cabbagestalk and miss Vennessa
Apr 18, 2017 -

Rosenthal Jaguar Land Rover responded

allikunle, From the whole team at Rosenthal Jaguar Land Rover, it was a pleasure to provide you with the top notch service you deserved! Enjoy, Rosenthal Jaguar Land Rover

January 09, 2017

"Great service"

- Lballow

Craig at Rosenthal is wonderful! He goes out of his way to get my car and not to inconvenience me with my work hours. I have the confidence that my car has been repaired and is safe to drive when brought back to me and at a reasonable price. I have priced many other dealerships which charge way too much. I feel Rosenthal and Craig and his team take care of me. Highly recommend them to anyone

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Recommend Dealer
Yes
Employees Worked With
Craig phones
Jan 09, 2017 -

Rosenthal Jaguar Land Rover responded

Lballow, Thank you for this excellent review! We are happy to hear that Craig provided you the wonderful experience you deserve. All the best, Rosenthal Jaguar Land Rover

September 08, 2016

"Colin Unterkofler"

- RT

Colin, the Encore Specialist was an unexpected bonus when we purchased our new car. He walked us through the systems of our car with patience, humor and professionalism. We definitely gained a better understanding of our car. This was the first time we received this "walk through" experience with a car purchase. We consider it a very high touch feature that was greatly appreciated and one that every car dealer should have.

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Recommend Dealer
Yes
Employees Worked With
Colin Unterkofler
May 21, 2016

"Colin Unterkofler the Encore Specialist"

- Techsupportcolin

Colin did an excellent job of clarifying the technical programs available in my 2015 Range Rover. I can use the auto commands and work with my navigation system more efficiently. He was patient and polite. I have his business card to reach him if I have additional questions.

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Yes
Employees Worked With
Colin Unterkofler. He was kind and explained all the technical parts of my Range Rover so that in the future I will have access that I had not understood and is now available.
May 23, 2016 -

Rosenthal Jaguar Land Rover responded

Tech, We're glad to hear that Colin was able to be of such great help. Thank you for leaving us this review and we look forward to seeing you again in the future. Best, Rosenthal Jaguar Land Rover

April 14, 2016

"In DEPTH Tutorial of my NEW 2016 Range Rover, Colin Unterkof"

- Lrobbi

I am deeply impressed with the service I have received by MY dealership Rosenthal Land Rover additionally I was given an IN DEPTH Tuturial of my new 2016 Range Rover Sport. Colin Unterkofler contacted me to set up a scheduled HOME visit to gover my vehicle. Insuring I nnew everything about my new special vehicle. From bumper to bumper / interior and exterior his special attention to detail was simple incredible- thank you so much! This is a service I never have experienced prior with Mercedes or other high end vehicles. Thanks.

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Recommend Dealer
Yes
Employees Worked With
Colin Unterkofler
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